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WELCOME TO OCEAN FALMOUTH

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Latest News & Events

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BMW i3 Service Inclusive

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Staff Vacancy - MOT Tester/Technician

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Staff Vacancy - Used Car Sales Executive

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Ocean Falmouth VIP Launch Event

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Exciting rebuild continues.

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Ocean customer collected his new M135i.

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The BMW M4 GTS.

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The new BMW 7 Series launch.

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The new BMW X1 is here.

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BMW 6 Series Convertible.

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BMW Vitality Programme in the new BMW 7 Series.

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BMW CRUISE e-BIKE.

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The Bishop Fleming Chartered Accountants Challenge Trophy.

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The BMW M6 GT3.

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Join us at the Super Weekend.

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BMW M Performance Accessories.

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BMW becomes Global Partner of the 35th America’s Cup.

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THE NEW BMW 7 SERIES.

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The Royal Cornwall Show.

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THE NEW BMW X1.

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OCEAN BMW APPROVED USED CAR SALES EVENT.

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The BMW PGA Tour, Wentworth.

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BMW XDRIVE.

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The BMW M6 Coupe Competition Edition

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ROAD TAX CHANGES 01/04/2017

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Meet the team

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GRAHAM DE VAL

Group Managing Director

CHRIS BEARE

Group Used Car Manager

ROBERT BUCKLEY

Group Aftersales Manager

CATHY PEARSON

Group Customer Relationship Manager

KEVIN CHALMERS

Group IT Manager

KAREN GARRATT

Group HR Manager

MATTHEW WILLS

Service Manager

SIMON KENDALL

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

I waited for the car to be serviced ,all the staff were very friendly an spent time to have a chat this made the waiting time go very quick.

Service

No courtesy car available when I had booked previously, therefore had to wait on site from 8.30 to 2.00pm. Too long for an oil and filter change and still cost £580.00!Too long for me to be away from my office.

Service

I had to call back three times to get a quote for replacing a halo bulb after being promised each time somebody would call me back. On getting the car back there was another fault, this had been caused by the engineer when they looked.

Service

It was a good experience and I was well looked after.

Service

The service I received was n Falmouth was excellent

Service

It was all fine other than trying to sell us Shell oil on the telephone whilst booking the car in.

Service

There was no valeting done to the car, inside or out.

Service

Very professional and extremely helpful

Service

Had a problem but resolved quickly and car picked up from home and returned saving me time

Service

Service experience was totally satisfactory especially from lyn who looked after me with coffee and biscuits

Service

efficient,prompt and helpful

Service

Although the car had to be returned because of another fault, it was dealt with promptly and delivered to my home soon afterwards. Staff were polite and considerate

Service

kept informed on telephone and text.service fully explained when picking up car

Service

The experience was outstanding. The car was collected on the day of the service and a courtesy car provided altogether it was hassle free.

Service

Very efficient and friendly service. I felt appreciated as a BMW customer. I was kept informed of how things were progressing

Service

The failed part was replaced promptly; meanwhile I was loaned a vehicle. The staff were very courteous.

Service

Monty pursued a goodwill gesture to BMW as my car had not long been out of manufacturers warranty. Monty was empathetic and I felt he had my concerns at heart . He kept me updated at all times , excellent customer service .

Service

Good service, with Monty keeping me up to date.

Service

Friendly, accommodating and most helpful giving time to explain in detail the BMW Advance Car Eye.

Service

The issue was resolved and for "free" but it seems that it was probably caused when an alternator was replaced under warranty. Two hours driving (there and back) and a day off work does work out as pretty expensive.

Service

Another excellent service as with most BMW dealerships

Service

Information about my vehicle was explained and the work completed easily understood.

Service

Emergency cover, fitted us in as needed and very helpful in resolving issues

Service

Car was recalled for a air bag change however, I was informed that it would be given a car wash. When I collected my car was covered in bird mess. To add insult to injury the battery was not connected causing my car to cut out a few days later.

Service

I only had a windscreen calabrated not had a service yet

Service

Excellent service reliable courtesy car helpful staff

Service

Great service technician went through fault step by step

Service

When I was phoned to make the appointment for my MOT I think from a Plymouth phone number I made an appointment for the 5th May but it was recorded as the 5th of June! which had Falmouth not been very helpful would have been a problem.

Service

advised to replace front breakpads prematurely at 30000m , by far the lowest mileage than any previous car.

Service

Comments already provided in e-mailed sent to Service Manager on 5th May

Service

Excellent service all round

Service

Competent, courteous, efficient handling of the issue I needed resolving.

Service

Staff were excellent with very good customer relations skills. My car went in to have a faulty horn replaced, this was my second visit and the fault has still not been corrected despite the car being with Ocean for 2 days. An 80 mile round trip!

Service

Very helpful and efficient service

Service

Telephone booking service most unhelpful.First class service from service staff at Falmouth

Service

Staff and quality of workmanship was outstanding!

Service

The work on my car was carried out in a very timely manner and to a very high standard, with the customer service being as good as ever.

Service

I don't usually respond to these questionnaires, however, Ocean have a communication/organisational problem that could do with fixing! History: wife's mini (Plymouth) registered in wrong name; documentation sent to wrong person, (continued next box)

Service

This is not aimed at ocean,but i think it is very poor service from bmw to take almost 3 weeks to obtain a part from germany!!

Service

i thought the car might have had a good clean

Service

Excellent Staff, look after very well. plenty of coffee

Service

Staff always friendly, efficient and take time to explain results of service or MOT.

Service

First class service

Service

Good attention

Service

Work carried out to time, efficiently by friendly and helpful staff

Service

Team resolved our problem in a professional manner, we were on holiday and had a flat tyre, they were professional in there service, and resolving our problem.

Service

-Importance attached to time -Helpful customer service -Effort to minimise inconvenience ( lift to daughter's Falmouth home) -Advice post service re:tyre pressure

Service

Excellent service - Carried out warranty work with no quibble and complete efficiency. Good courtesy car provided. Polite, helpful and welcoming.

Service

From start to finish the service department went out of their way, to ensure the Fault was rectified properly, and on time.

Service

Prompt service

Service

Friendly and helpful

Service

Just does what it says it does on the tin.... simplesNo surprises

Service

Quick attention to a brake light failure

Service

Polite, courteous service and reasonable pricing

Service

I was looked after very well

Service

People make the difference- superb staff

Service

Very good

Service

Problem was highlighted and resolved with wheel alignment.

Service

Fast and efficient service form the workshops

Service

The service was completed within time advised. Queries were adressed and waiting was in comfortable surroundings

Service

Dropped car off. Was promised it withdraw be delivered same day. Didn't turn up until next day, resulting in arrangements having to be made.

Service

Very helpful people throughout experience from initial service booking to reception and departure.

Service

It was a recall for an upgrade and the service personnel as always were most helpful.

Service

we had a long wait when collecting our car, this was due to having only 1 staff member working on a Saturday morning.

Service

It was a small service and yet the cost was absolutely ridiculous for an hour and a half we paid £400 odd pounds, which I felt was day light robbery!!! As usual your staff are extremely proficient and I have no complaints whatsoever.

Service

nothing wrong with the service as usual excellent,BUT NOT ONE PAPER TO READ!!!!!!!!!!! are you trying to save money to pay for the lovely showroom

Service

Everything clearly explained & estimate given. Helpful info given on retrofitting sat nav. Lift home and back to collect car provided.

Service

Free part of service packageGood valet service

Service

The job was started and finished on time.

Service

From the receptionist to the salesmen they were without exception helpful courteous and kind and efficient and did a good job to our car

Service

No issues at all

Service

Car could not be fixed on the day, days later part had arrived, took car in. Called later that day to be told wrong part had arrived correct part would be in the next day. Car sat all the next day untouched with part on seat! Took another day!!!

Service

Friendly and efficient staff and exceptional hospitality and facilities whilst awaiting vehicle.

Service

The experience provided by Sales Executive Nick Martin was first class.

Sales

We was kept informed from start to finish with a nice touch of unveiling our new car in the showroom

Sales

Ocean BMW were fantastic particularly they're sales executive Patryk Fetter who has only recently joined them.He made the whole experience very special and personal.But on a whole Ocean were brilliant.

Sales

Because everyone was very courteous on each visit and all my questions were patiently answered, and I am delighted with the model I chose.

Sales

I had quite exacting criteria. With Nick Martin's expert help, we found an excellent vehicle.

Sales

Very pleased with the service fromBMW staff and the car is excellent

Sales

The reception and assistance by Patryk was very commendable and knowledge able

Sales

Great service

Sales

5 out of five for Oliver at Ocean BMW again looked after me very well, always great service and a brilliant car loving everything about it.that goes for all the staff at Ocean have been with them now for many years great people great service.

Sales

We were treated like royalty and made to feel special , it was an experience like no other car dealer I've ever been to ! A special thanks to Nick Martin .

Sales

We dealt with Jordan Bell who as always was a pleasure to deal with. Ollie Stratton took over towards the end and we found him to be just as accommodating. The reception staff also need mentioning as they are always very welcoming.

Sales

Excellent sales staff, knowledgeable, friendly and informative.

Sales

They were very helpfull in every respect, and kept us informed every step of the way

Sales

Nick at Ocean was extremely helpful from the start. From making our minds up regarding car of our choice to keeping us well informed when awaiting delivery to a superb handover when the car arrived. First class

Sales

Kept fully informed of the car build at all times and arrival in UK and at garage.Professional but personal sales team who took a wider interest

Sales

From start to finish the whole process was very smooth and efficient, I waited a very short time to get the car, the show room was first class and all staff have real enthusiasm for cars and BMW.

Sales

It was an absolute pleasure dealing with Oliver Stratton, sales executive at Ocean, Falmouth. He was happy to spend enough time to ensure that we built a package that delivered a car we would be happy with and we felt that our custom was appreciated

Sales

we were well looked after and kept up to date at all times by Oliver Stratton at Ocean Falmouth

Sales

Excellent 5* service from Ollie Stratton and Patrick and all at Ocean BMW. Only knocked off .1 point for the long wait for the car and the fit that there was no loan car available.

Sales

I found Jordan Bell and Oliver Stratton from Ocean, Falmouth very helpful and knowledgeable during the whole process. I was kept informed throughout and it was a real pleasure buying my first new BMW.

Sales

Nick Martin kept us informed throughout the process each step of the way and as this was the seventh car we have purchased from Ocean Falmouth over the last 20 or so years, we are always greeted by Lynn as valued customers and old friends.

Sales

Put at ease giving great experience by salesman

Sales

Hand over was perfect, even though it was only a pretty basic 1 series it made it a special event for my wife collecting her new car

Sales

The Sales Executive at Ocean Falmouth kept giving us regular updates on the production and delivery of our new car.

Sales

The experience was great & Nick Martin was very friendly & professional

Sales

Extremely helpful, friendly and respectful. Answered any queries we had and gave us confidence we were buying the best product for us. Dealt with the small issue of a dislodged body trim immediately.

Sales

Polite, knowledgible staff, providing confidence in the whole process.

Sales

The purchase experience was great and the sales guys were really helpful. On collection, the first thing I noticed having unveiled my car was a chip out of the paintwork on the bonnet that was obvious to me so must have been noticed by others.

Sales

The service was excellent nothing was too much trouble for Nick Martin who kept me well informed on the progress of the vehicle. Delivery was as sc.heduled and the handover was very smooth

Sales

Sales person excellent. Two minor gripes, see Q 4 below.

Sales

In the end Ollie dealt with me well,whilst we did have a slight falling out over the cost of a pot of touch up paint, he provided a good experience, particularly at hand over.