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I had to originally book my appointment through Plymouth central appointment service. They messed up the dates and gave the impression they really didnt care.
Great communication and fast servic
Did nothing to help us in this situation. Try to deflect blame onto me and my driving style. Me and my partner have driven and owned countless BMWs. Never ever had a problem with a clutch. Bmw wouldnt pay for a diagnostic test.
Very professional operation
Did what I asked without incurring unnecessary expenditure
always polite andefficient
Everything went to timing plan, and was kept informed as to how long it would take etc
Relocated to the UK 3 years ago after 21 years in Germany. I can honestly say that I thought that the service experience in Germany could not be bettered. However, the standard of service at Ocean Falmouth was definitely the best yet.Faultless!
No visible improvement as just a recall
Prompt service and car returned in excellent condition
Took a lot of effort to make Ocean come and pick up my BMW and get a courtesy car. Never enough courtesy cars available.
Prompt service,attentive, made to feel welcome. Staff happy for me to wander around and look at cars in the showroom. Thinking of f having an M5 next.
Excellent communication and expertise
As above plus they dropped me off at work
Completely satisfied with the way Monty handled the rectification of an electrical fault. He was outstanding.
Professional service throughout
I was completely satisfied with the service and will always go back anything I might need.
I managed to speak to the Service personnel and the Used Car Department, so I could make an informed decision of how I was going to deal with my car needs.
Alfie was great!
Almost there, the new building helped. Parking has improved. Staff alwys good.
Welcoming and accommodating.Arranged to take me into town and pick me up again first class service.
The job was done properly and everything that was attended to was explained to me
Job nearly always done on advised time and any advice given
Friendly and efficient service advisor. Car available back to me in the time scale as told.
Great staff. Friendly and efficient and nothing was too much trouble.
They serviced my car very quick and dealt with my concerns well. They picked and dropped me off to and from the dealership. Excellent service Alfie
Very friendly efficient and helpful
Great service but they always seem to underestimate time taken so a little frustrating if you sit and wait for the car.
good customer service
Failed to let me know when they had the replacement part. I waited for weeks and then had to phone them again.
I found it easy to come in a leave my car and collect again
lovely just upset with the qulaity of service
They always look after me and keep me informed when my car is in the workshop
Ready on time and full explanation given
Took much longer than I expected.
They have tried very hard to resolve the issue with the car, yet the support they get from BMW is appalling.
Please arrange for some at senior leave to call me
Friendly and efficient
As above, plus knowing what's needed for each servicing/repair situation as service staff I dealt with were very knowledgable.
Given reliable service that I had confidence in and all my queries were addressed. Monty Sharp gives impeccable attention to my service and always goes the extra mile. His ability to interpret technical issues and monitor safety is much appreciated.
There was nothing you could possibly fault very helpful
We had to pay for the courtesy car... thats not really what youd expect from BMW or any car company.
Service took slightly longer than briefed.
As stated lack of call back and dirty car.
On this occasion, they replaced a tyre under insurance. They also informed me that the car was due for an important software upgrade and they would contact me. I'm still waiting!
Vehicle was recovered to Ocean Falmouth. Still do not understand the cause of the issue of diesel fuel entering the engine oil.
Service and remedials carried out promptly and with a minimum of fuss.Attentive and highly knowledgeable staff.
I had to chase to find out when my car was be8bg returned
The service was done but a long wait to have car cleaned so did not bother.
Always co-operative, friendly and professional
Done on time and comfortable while waiting
This is for Ocean BMW not Ocean Mini, I am completely satisfied with Ocean Mini and bought the car through them as i refused to deal with Ocean BMW
There was a question about the price, I note was not readily available about the price I was quoted
Very helpful staff. Always feel I'm getting a fantastic service.
The staff were very friendly and helpful. They kept me informed of how the service was progressing and what was required.
Having cancelled two services it finally took place 1k miles after the interval. When I went to collect the car having asked for tyres to be checked as i was off on holiday the next day i was told all was fine. Turns out 2 tyres were illegal!
Service was very slow at both drop off of my car, and poorer still on pick up. Courier service of my wife and I into Falmouth whilst our car was attended to was very good.
Could not fault advise given and arrangements for replacement of rear air bag
My car is fixed
The service was carried out on time, the staff were friendly and informed me about the service. The car was available on time for collection and had been washed.
They are very accommodating and the whole process is very professional
Check in process takes a very long time. Car not very clean when returned
The time taken to collect car and pay was slow
The pads were due for replacement, and the assistant said that discs might also need changing. But when checked they confirmed only the pads needed doing. It was good to know I wasn't being asked to have work done that wasn't needed.
I had to wait 25 minutes to see an agent, when there were many employees around not engaged with a customer
Nothing to fault
Excellent service from Monty and Becky. Lovely greeting from Matthew the Service Manager.
Helpful and professional
Apart from long wait for car, we have no issues with our experience.
Staff were helpful and friendly and made us feel at home and even since delivery have kept up service.
As I said every thing was 100% from start to finish
Very pleasing and pleasant experience.Overall the dealership were very helpful and obliging , and always with a smile.
Made the experience. A pleasure
Excellent could not fault anything no problems at any stage
Whilst on holiday in Cornwall my cousin and I wandered into the Falmouth dealership to look at the latest BMWs. Such was the warm reception we experienced, that 10 weeks later we were there again to pick up a shiny new X1.