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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

Meet the team

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GRAHAM DE VAL

Group Managing Director

CHRIS BEARE

Group Used Car Manager

ROBERT BUCKLEY

Group Aftersales Manager

CATHY PEARSON

Group Customer Relationship Manager

KEVIN CHALMERS

Group IT Manager

MATTHEW WILLS

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

work done as planned on time

Service

Ocean go that extra mile and there customer service with help from Monty Sharp could not be better he goes the extra mile to help with all customer problems nothing is to much trouble for him

Service

All the work we needed on our X5 was carried out according to the quotation. It did take an hour longer (3 hours wait in total!) due to extra work needed and there was not time to have our car cleaned then as we had an onward journey planned. Busy!

Service

Concerning the car and the service I received, I was totally satisfied. The big problem as far as I was concerned, was that I was told the procedure would take 90 minutes. In fact, this was miscalculated by exactly one hour. This was very annoying.

Service

It was easy with no issues and good service by staff

Service

Polite staff, free coffee, always get a lift home when I need it.

Service

Helpful and very easy to work with/talk to.

Service

Friendly and professional attitude of staff.

Service

Full explanation given via the computer of work to be done by the service counter staff member.Unfortunately I had lost my car service book and Alfie was very efficient and posted one to my home within four days, excellent service from Alfie.

Service

The change of Brake Fluid took two hours which was far too long

Service

No issues

Service

Carried out the work in the time scale that suited me.

Service

Very helpful and good sense of humour which always helps

Service

service seemingly carried out efficiently

Service

Hassle free

Service

as above

Service

Monty looks after me every visit

Service

I don't know much about cars, but the car seems to be going well. It was washed and cleaned and returned to me like new.

Service

All good ofcourse would be better if it were cost free every one likes something for nothing however impossible

Service

Done everything on time

Service

Repair quote was on the expensive side

Service

left my car with Ocean Falmouth.I was called at 12.30pm saying the car was ready, having turned up at 2pm was told the car was not readyity was another hour wait. worse than that I found a screw which hadn't been put back. still waiting for call back

Service

Always very efficient and friendly and all round good experience when visiting Falmouth service.

Service

Very well looked after (by Alfie). He arranged for the extra work to be carried out in addition to the service, got a quote for some parts & fixed my car key, and collected us from the town centre;he's a careful driver too. Polite and attentive.

Service

Nothing is too much trouble. Great customer service.

Service

Any problems before the service promised to be dealt with.

Service

You expect to wait

Service

This wasn't a service but the response to an emergency call out over a run flat tyre which was replaced within 24 hours after the vehicle was recovered to Ocean Falmouth. The help received was excellent.

Service

The problem the car went in for has not been resolved.

Service

Quality service

Service

Karen, on reception, was exactly what one would hope to find in such a major dealership - welcoming, friendly and efficient. Archie, the service adviser, was likewise pleasingly competent . The vehicle was ready for collection at the promsed time.

Service

I was given a 90 minute slot for my service, sadly this over ran by nearly 30 minutes, which die to the school run had a knock on for my day

Service

fast and friendly

Service

The service reception staff were very friendly and explained everything I wanted to know. Monty was brilliant.

Service

Very good service but I felt even though I handed my car in at 8 am my car wasn't looked at until the afternoon so I had to wait an extra day for parts to arrive. I think priority was give to people waiting in the garage for their cars

Service

Costs seemed particularly steep for work completed, but no complaints on quality of service

Service

Because they were highly professional, efficient, extremely polite and nothing was too much trouble.I’d like to highlight the help, support and care that I received from Jordan Bell too.

Service

Only issue was that when work was completed I was not immediately informed ,if I hadn’t phoned them on the off”chance the car was ready to collect I would have waited ..?? Who knows

Service

Good customer care very professional.

Service

Same reasons as described above + all work carried out on the car is well cared for and never had a need to take the car back

Service

See above

Service

Everything spot on

Service

Told the 'lift' into Falmouth doesnt start until 10am? Not helpful when dropping off the car at 8.30am and it's just a few minutes by car so very poor that a lift was not available. Also unhappy with two window motor failures in 6 years - see below.

Service

Problems dealt with in 1 visit

Service

Helpful staff who knew what the products features were and were able to apply to me as an individual.

Sales

The sales man Nick ( motability man) always had a smile on his face and was very knowledgeable and polite. and all the staff there were very good. well done to them all

Sales

No problems accorded everything went smoothly

Sales

Speed and efficiency of dealing with the whole process.

Sales

Steven Howson was great, not pushy and knew exactly what we wanted and what would fit our budget. Smooth process from beginning to end even after handover he has contacted me to see how I am finding the car

Sales

Everything was so easy and Nick kept me updated, on a regular basis, on how the process was going. Nothing was too much trouble.

Sales

Your falmouth centre is so beautiful, right on the sea front and just stunning. The team there always have fresh flowers, coffee, water which is offered immediately on entering. It’s just what you would expect from BMW and more!

Sales

Nic kept us informed and up to date throughout the process.

Sales

The bmw centre and salesman was spot on. Delivery was straight forward