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WELCOME TO OCEAN FALMOUTH

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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Sales Administrator - Vacancies at Ocean Falmouth.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Staff Vacancy - MOT Tester/Technician

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Staff Vacancy - Used Car Sales Executive

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Ocean Falmouth VIP Launch Event

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Exciting rebuild continues.

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Ocean customer collected his new M135i.

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Meet the team

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GRAHAM DE VAL

Group Managing Director

CHRIS BEARE

Group Used Car Manager

ROBERT BUCKLEY

Group Aftersales Manager

CATHY PEARSON

Group Customer Relationship Manager

KEVIN CHALMERS

Group IT Manager

MATTHEW WILLS

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service was arranged in December for end April, booking was still in place and work undertaken. Took a little longer than was first suggested but completed none-the-less.

Service

Quality service

Service

Karen, on reception, was exactly what one would hope to find in such a major dealership - welcoming, friendly and efficient. Archie, the service adviser, was likewise pleasingly competent . The vehicle was ready for collection at the promsed time.

Service

I was given a 90 minute slot for my service, sadly this over ran by nearly 30 minutes, which die to the school run had a knock on for my day

Service

fast and friendly

Service

The service reception staff were very friendly and explained everything I wanted to know. Monty was brilliant.

Service

Very good service but I felt even though I handed my car in at 8 am my car wasn't looked at until the afternoon so I had to wait an extra day for parts to arrive. I think priority was give to people waiting in the garage for their cars

Service

Costs seemed particularly steep for work completed, but no complaints on quality of service

Service

Good customer care very professional.

Service

Only issue was that when work was completed I was not immediately informed ,if I hadn’t phoned them on the off”chance the car was ready to collect I would have waited ..?? Who knows

Service

Because they were highly professional, efficient, extremely polite and nothing was too much trouble.I’d like to highlight the help, support and care that I received from Jordan Bell too.

Service

Same reasons as described above + all work carried out on the car is well cared for and never had a need to take the car back

Service

Everything spot on

Service

See above

Service

There were no problems whatsoever with the service. The car is running smoothly. All areas that have been addressed are itemised clearly. The car was valeted and this is always a bonus, although the door of the boot was left rather dirty.

Service

Told the 'lift' into Falmouth doesnt start until 10am? Not helpful when dropping off the car at 8.30am and it's just a few minutes by car so very poor that a lift was not available. Also unhappy with two window motor failures in 6 years - see below.

Service

The dealership and front of house staff were good but you were let down by the technician dealing with the car.

Service

Problems dealt with in 1 visit

Service

i always take my car to ocean at falmouth,great service

Service

Only hiccup was I hadn't realised the courtesy bus to Falmouth was only every two hours.

Service

Efficient , time agreed and worked according to time.Reasonable cost.

Service

Always very helpful and explain what is being carried out.

Service

Tony and Monty are excellent at their jobs and are brilliant ambassadors for the company.

Service

Was nice e to be able to have a coffee and wait. Kept to time also

Service

no problems encountered, all questions answered

Service

Again from start to finish it was great service

Service

See above with added twist that the screenwash bottle was left empty as I discovered on the M5......

Service

Booking cancelled twice as no loan car available as not returned by previous customer

Service

Great service from your Service Team

Service

Again as above great servicing team but staff behind sales put a real downer on dealing with BMW.

Service

We were very impressedd

Service

Efficient and quick

Service

The staff cannot do too much for you.

Service

My car was collected, serviced and returned to my home. The gentleman who drove my car is a credit to Ocean BMW. The service was carried out well,however more care needs to be observed with regards returning the car clean especially the interior. Bad

Service

All done as expected

Service

The representative at Ocean Falmouth called Monty, has been excellent in every way.

Service

It was only a light bulb but they were able to do it while I waited and the the car was cleaned!

Service

Time was taken to explain what was being done and why. The customer is made to feel welcome.

Service

The level of service from the service staff member who looked after me and my car was particularly good and most considerate.

Service

The staff are just excellent.

Service

I know when I take my car to Ocean at Penryn it is in excellent hands.

Service

Its the great communication and professionalism along with common courtesy shown by the aftersales staff. From great coffee through to a lovely clean car to go home in!

Service

Work always done efficiently

Service

Lent me a car as there was a delay but it seemed expensive

Service

I always find the staff and service great and everyone is extremely helpful but just a shame that the car wasn’t finished on time.

Service

Excellent service from advisors and work completed on time. Only negative comments:*I wouldn't bother with the vehicle check video, complete waste of time.* Standard of cleaning of the car was poor & lets you down. It's the bit the customer sees!

Service

Excellent service - from the lift to work, the coffee, & then being sent a video of the car being inspected with a careful explanation of what needs doing.

Service

The team welcomed me and checked in my car with professionism and efficiency.

Service

Excellent service as always

Service

ONCE YOU GET TO TALK TO PEOPL, THEY DO THEIR BEST

Service

Turned up on the wrong day for a service and without hesitation stated that they would fit me in without delay. Excellent service from service staff and reception staff alike.Queried a new car sale when I was there and received a seamless handoff.

Service

Karen and Monty could not have been more professional. A great place - friendly, yet very smart.

Service

Staff are very friendly and helpful and car cleaned as well

Service

I was told that the repair was not necessary thereby saving me heavy expense

Service

Unfortunately didn't meet the 90 minute expected time to complete - over ran by one hour.

Service

Friendly helfull staff

Service

Satisfied with staff attention at local level

Service

It is not great when you sit at a desk and look into the managers office and see written in the white board Remeber the service dept is not a charity sums up the care and consideration BMW give to customers

Service

Very friendly service, the staff made me feel valued and were interested in me and my custom. The staff were able to sort my problem quickly.

Service

Last service visit no car avail, told to wait while it was serviced. I wasn’t attended to by customer service for 30 mins and then couldn’t find paperwork. 40 mins late and took longer than stated. I spent 3.5 hours there and they forgot to valet it

Service

Good customer service and staff

Service

Helpful staff, all necessary information provided, lift given, car cleaned, etc.

Service

All work carried out explained by pleasant helpful staff

Service

The have always performed

Service

I was very happy with the personal service and found Alfie very helpful, but very disappointed that my appointment was canceled last minute and then rescheduled a weeklater

Service

I am still not sure of the tracking is correct.

Service

Everything I asked for was carried out to perfection

Service

Welcomed, looked after, work completed satisfactorily and team went over and above.

Service

It would have been five stars but the MOT indicator was not reset.

Service

The bmw centre and salesman was spot on. Delivery was straight forward

Sales

Staff were very helpful & communicative.

Sales

Bought the car through carwow.com and the whole process was so easy. The BMW sale manager was very professional and helpful.

Sales

Had an enjoyable time with my sales negotiator during the purchase stage. When collecting the car, it was in the display room with a cover over it for a sort of 'grand reveal' type of thing.

Sales

Very exciting....

Sales

A very good dealership, have been dealing with them for a number of years. the particular sales consultant Steve Howson was very useful, informed and knowledgeable.

Sales

Really hard to actually see the car you want. Dealership itself really nice Couldn’t transfer my service plan to my new car. Not happy.

Sales

Even though the inclement weather disrupted the delivery of the vehicle the dealer kept us well informed and worked hard to remedy the situation.

Sales

Functions of the car explained and told if not sure contact centre at any time.

Sales

Everything went very smoothly

Sales

All the staff were very polite and helpful,from the minute we walked into the showroom and when we went back to take delivery of our new car.

Sales

As above