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WELCOME TO OCEAN FALMOUTH

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Impress with the new BMW Shadow Edition

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Follow Ocean BMW on Social Media

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The BMW Lower Emissions Allowance.

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BMW i3 Service Inclusive

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Staff Vacancy - MOT Tester/Technician

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Staff Vacancy - Used Car Sales Executive

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Ocean Falmouth VIP Launch Event

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Exciting rebuild continues.

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Ocean customer collected his new M135i.

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Meet the team

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GRAHAM DE VAL

Group Managing Director

CHRIS BEARE

Group Used Car Manager

ROBERT BUCKLEY

Group Aftersales Manager

CATHY PEARSON

Group Customer Relationship Manager

KEVIN CHALMERS

Group IT Manager

MATTHEW WILLS

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very efficient service

Service

Expensive but it feels worth it. We also have a high end VW and the service is far superior with BMW.

Service

Car showed 'service' so, I rang and arranged a date and time at Ocean Falmouth. . On arrival I was told that the car was not due this service for app 2000kms. Having got there I agreed to go ahead and was told 2hrs30mins. I waited 3hrs 30mins.

Service

Have dealt with them since 1992 & the service (what little I have needed) has always been first class.Staff have always been friendly, courteous & efficient.A major factor in me remaining loyal to BMW & never looking elsewhere for my next car.

Service

EVERY THING WAS DONE AND RETURNED NICE AND CLEAN

Service

Absolutely no problems with the process.

Service

Excellent friendly service

Service

No problems with booking through to collecting vehicle

Service

Polite, On Time, Car runs well

Service

see above

Service

Highly efficient

Service

Service indicator not reset post service, when investigated it revealed the car required another type of inspection. at 2nd inspection a week later I was then told the front brake pads required replacing despite the previous check saying they had 8mm

Service

See previous comments

Service

This was my first service visit

Service

Car was ready at the requested time

Service

AS above!

Service

Reasons above

Service

Friendly, knowledgable staff for whom nothing was too much trouble.

Service

I had a question regarding the 'head-up' display on the windscreen and was able to not only get an answer but also a very explanation of the product as well as sadly why I couldn't buy it as my Windows phone was unable to support the software. Thanks

Service

YOU RETURNED MY VEHICLE TO MY HOME ADDRESS WITH A CRACKED WINDSCREEN AND REFUSED TO REPLACE IT

Service

Setting aside the cost, the experience of having my vehicle serviced at ocean Falmouth was good

Service

Very pleasant easy people to deal with.Still wonder why this survey is addressed to my husband though!!

Service

Please refer to next question and reply

Service

Following a call from BMW service to arrange service the car was taken into Falmouth to be told that it could not be done. Another date offered and curtesy car kindly offered

Service

Very attentive and considerate to my urgent need for attention to be given to my car

Service

Dealt with in a considerate and cheerful msanner.

Service

The technical team were able to diagnose the fault with my vehicle and put it right. I was given a loan vehicle to use whilst mine was undergoing the inspection, which I felt was good service.

Service

Collected my car on time and returned on time. Also looks like it was given a bit of a clean!!

Service

Superb, everything was very well explained with no time pressure

Service

Excellent customer service & attention to detail

Service

There's always room to improve for the future.

Service

The problem was sorted out and explained what was happening

Service

Given good information throughout

Service

Whenever I have taken a vehicle for pre-booked attention, it has been dealt with perfectly. Recently, a defect was repaired immediately within half an hour when I btook my Wife's car in without a booking.

Service

It took over 30mins for the paperwork to be completed once the car was ready for collection

Service

First class customer service and customer waiting area

Service

Recent service and recall items carried out on time, loan car excellent and my one vehicle returned in a spotlessly clean condition.

Service

work done on time,drop off and collection prompt

Service

Very friendly and helpful staff

Service

It took several days to get to the root of the problem ( ie the alternator belt had welded itself to the drive shafts ) even though it was immediately identified by the breakdown mechanic who initially attended. Expected compl'n times were inaccurate

Service

The service package removed the worry of unexpected costs.It was a good experience and a chance to have a read of my book as well as intereact with staff and other customers

Service

See above

Service

Had to use the BMW breakdown service and all went well.

Service

Friendly staff and loan car provided

Service

They said the car is fine to drive, but not sure if they are just saying that to get out of work being done

Service

See above.Person completing service lovely sales team dreadful

Service

We find the staff very friendly and helpful

Service

As above

Service

My car came in with a very disturbing rattle and left without a very disturbing rattle. Made my day.

Service

The waiting area was clean and comfortable but as a non coffee drinker, tea was not available until requested. There were no biscuits left and I had to wait half an hour longer than predicted.

Service

I booked the car in for a starting/battery problem and MOT. The starting problem had to wait at the garage for a qualified mechanic to diagnose the problem; in all 2 weeks before it was looked at. Nearly 4 weeks to resolve problem - starter motor.

Service

My honest opinion.

Service

As above

Service

see above , same answer

Service

Loan car should come with full tank and fuel paid for by mileageA written report of work done would have been nice as I have no record or proof of work carried out.Car now has auto door locking turned on

Service

I don't want to do surveys and the request keeps coming

Service

Yes very

Service

Service staff kept me informed regarding the progress and length of time remaining to complete service and wash etc

Service

I was met on bringing my car in and escorted to the Service desk all staff very helpful and welcoming.

Service

Friendly and prompt service

Service

Prompt service book in and my car was taken care of. Impressive 2 hour turn around.

Service

I wasn't feeling well and staff went above and beyond to service car as quickly as possible . Thankyou

Service

Staff very helpful

Service

Good job doneIdentified a Nail in a tyre and provided video evidenceLooked after me well while I waited

Service

Treated well.

Service

I was told how long it would take and was delivered on time. A comfortable waiting area and coffee on tap.

Service

The servicing and parts department always make you feel very important when you arrive and always seem to be genuinely trying to help you rather than trying to rip you off like in some other high end car manufacturer branches. The car was valeted too

Service

In addition to carrying out normal service requirements a potentially dangerous fault was spotted by the technician. I was given a loan car at short notice and kept informed while parts were obtained and the work carried out.

Service

Two prices quoted for the cost of service. Service centre quoted £262 on phone and when my service was done the bill was for £276, Alfie at Falmouth service did not seem to be bothered and said they are always quoting different prices. Not good

Service

Generally good but my other BMW was in for warranty work and came back with scratches on he car, one of which was not marked on their inspection sheet soccanconlt presume it happened whilst the car was in their care. They did rectify FOC though

Service

Fast and efficient and surprisingly cost effective

Service

I was kept waiting quite a long time.It went from a 20 minute wait to eventually 90 minutes.

Service

Customer consideration was paramount.

Service

When I had an issue, Matt took control and sorted it out satisfactorily for me

Service

This would have had 5 stars if someone could have told us why the update was required?The car was returned fully cleaned and polished.

Service

Loan vehicle did not have sufficient fuel to get home and back to garage, not really interested when I mentioned this to operative! The reason for visit was determined by BMW not by me!

Service

As above. I would like to thank the engineer who traced the problem.Why though did it take 3 weeks?

Service

Its always a pleasure at Ocean, everyone is so obliging.

Service

The guy on the service desk - Monty, was brilliant in all that he did and could not have been more helpful

Service

Car was booked in for a recall to attend to possible problems with the braking/stability and airbag in the dash. A loan car was provided for the day and my car was washed and hovered which I appreciated.

Service

Very happy with everything

Service

Excellent reception, incl. coffee! Exc. loan vehicle. Courtesy car valet a bonus.Arranged a 5.00pm collection, but it was 6.00pm-not too great an inconvenience- 'free' until 7.30pm, and coffee was available! Frustrated re repair request-see below.

Service

Given a new tyre was needed, i queried the price so the salesmans surfed the net for comparisons. Very good.

Service

I refer to earlier comments

Service

Now that the parking situation has been resolved it is a pleasure to visit

Service

charged a very great amount for two tyres; much more than kwik-fit. 1st time happened and 1st time i've felt ripped off by BMW. Disappointing

Service

Painless drop off and pick up. Friendly staff, nice airy store.

Service

Failed MOT due to tyres caused avoidable problems - far too expensive to buy tyres off BMW and then the driver was unable to return my car and then had to book in for another day. Finally a good job done but…..

Service

Always great service and customer care

Service

Had to wait nearly seven months for my new car, Had four different delivery dates.lot of excuses and very poor at communication had to keep contacting them for updates.In there defence I have been with them for over 20yrs and never had issues before

Sales

Good communication and all special requests accommodated.

Sales

Everything ran like clockwork with a very detailed introduction to our new car. It was pointed out that anything that we had not fully understood could be revisited at a further meeting.

Sales

again they catered to my needs v well & helped in my buying process

Sales

Chelsea was extremely helpful throughout the entire process.

Sales

Apart from some minor issues with initial sales team team over the pricing of a car fixture the new team delivered on service and sought to secure an amicable result on the product pricing issue

Sales

The whole process was an absolute pleasure. All the staff were faultless.

Sales

Through every part of the process Nick was very helpful

Sales

The sales team at BMW Ocean in Falmouth are very good, very courteous and very polite, the whole experience was excellent.

Sales

There were special circumstances surrounding this particular purchase as my car had been written off during a flash flood and the sales exec helped me every step of the way in sourcing a replacement - beyond the call of duty!

Sales

Verything went smoothly no hiccups kept informed

Sales

Extremely helpful and friendly.

Sales

first class service

Sales

smooth process, negotiations swiftly concluded, queries answered when i needed them, I had limited time available for meetings which was acknowledged and managed very well

Sales

Nick Martin, the sales executive who dealt with my order, went to great lengths to answer my extensive questions. He always rang me when he said he would. He also kept me constantly updated with each stage of the progress of manufacture of my car.

Sales

Brilliant service provided by Nick and the team. A confident inspiring approach with absolutely no pressure into forcing a sale, great knowledge of the product itself but also the other deals on the market available.

Sales

Your staff were helpful and very friendly and had plenty of time to send with me ,my husband was ill and could not get out of the car but your staff was very understanding,and did all they could to make things easy for me

Sales

It's the first time I've bought a new car at first registration, so I have nothing else to compare this against. I had thought the dealership would have been able to do a 50% road tax deduction at first reg, hence the very slightly less than perfect

Sales

Was updated with the whereabouts of the car, arrival and pick-up time

Sales

Good friendly service. All options explained.

Sales

Salesman listened to what I wanted, gave sensible solutions and guide me to the car that I bought.