Ocean Falmouth Star Rating
Sales
15 comments from 33 reviews
Service
40 comments from 110 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"Friendly, helpful and gave good service at a reasonable price."
"Poor communication between dealership and BMW UK. Service experience was not a pleasant one"
"Very satisfied."
"Intermittent electrical fault was found and corrected"
"Initial visit was a waste of time, as wrong part had been ordered. Very kindly arranged to pick up car from my home for next service, but omitted to inform me that I would not get it back that night. Result....a major problem for me."
"I was waiting a while for the work to be completed"
"Dealer is superb"
"Excellent service, top rate staff"
"We are very happy with the service we recieve at Ocean all the staff are polite and helpful. 1st class."
"The service and attention was excellent, much improved"
"The dealership dealt with the problem in an efficient and courteous manner."
"First Visit outstanding."
"Andy in service was very helpful."
"Lack of parking available"
"Very good they scraped my front bumper and owned up very impressed sure most dealers wouldnt have"
"All of the staff were very helpful and friendly and the work was carried out as discussed. The only downside was the WiFi facility was very slow and impacted my ability to work whilst waiting."
"Disappointed after the service as the vehicle is due for another service in 2/3 weeks for the brake fluid, why could this not be done at the same time as I have to travel 50 miles round trip."
"completely happy"
"they are expensive but the work is good."
"completely happy"
"The car has had to be worked on twice . The workshop scratched the front bumper so the car is now in for respray by your team."
"knowing the vehical which i purchased from my local dealership is always an advantage. Members of staff are attentive and caring."
"The staff are really friendly and helpful."
"There very friendly and helpful."
"Very good coffee nice biscuits and very freindly people."
"Totally satisfied. I found the service and the friendliness of the staff exceptional."
"excellent"
"Excellent service."
"It was first class in every respect."
"Courteous and helpful assistance from very friendly staff."
"Booked in very quickly and staff very helpful and friendly."
"I was kept informed. The car was cleaned."
"Did not fully explain what was involved in the service"
"parking is a major problem"
"The arrangement was for Ocean to remove a wheel from the car, remove tyre and replace wheel instead the whole car is taken 60 miles for what could be done locally."
"Ocean have a good balance of efficiency and friendliness"
"Excellent service was provided by deal ership very courteous and rang me when car was ready."
"They are very attentive care about the customer. They always check to make sure that I am satisfied."
"Poor car returned without rear seats, wires hanging free, battery cover off and not valeted"
"Difficult parking, could not find job sheet. Was phoned 2 days later to say job done and car returned to home which was impressive"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Very polite and professional team."
"The dealership was very professional in the matter of processing my purchase and the sales exec was always on hand to answer my queries and made himself available at any time I wished a meeting with him. He was very helpful in explaining."
"A first class service from enquiring to driving away. Ocean is underpinned by courteous caring personnel who continually aim to please."
"Delivery on time, good communication from dealer"
"excelant"
"Katie Warren was very informative and helpful throughout the whole process and made sure I was completely happy with my choice of car."
"The car was delivered and stuck in transporter mode so delayed pick up by 24 hrs. Totally professional problem solving with hire car waiting"
"The whole process of ordering, being keptinformed on delivery and actual delivery was straightforward and completely satisfactory"
"I received the best advise and service that I could from Ocean Falmouth"
"FELT VALUED"
"Really helpful and kept in touch throughout. Great service"
"I have felt my business is valuable from my first contact. When I met Kevin on my first visit he was helpful and provided useful information until I visited to make my purchase. From then until delivery he kept me updated. Mike was also very helpful"
"First class. Salesman. Give him a pay rise."
"Very satisfied with staff, parking on site is difficult though"
"Kevin Wharton was very helpful, he arranged 3 separate test drives which completely covered everything"