"I informed the dealership what was wrong with my car, but when I took it in they did not have the part so I had to re book."
"All the costs should be explained on the phone when you contact the dealer."
"first courtesy car cancelled, discrepancy in estimates given on cost of survey, not everything carried out as suggested ie warning light still flashing for something told was sorted. However service time quicker than quoted as a plus"
"See previous comment regarding tie rod replacement"
"Valet Service missed inside. Outside cleaning fair. High pressure hose acceptable on canopy"
"initial misunderstanding between dealer and myself regarding who was to pay for the repair, as cause of failure was a manufacturing fault."
"had to request what work had been carried out Conflicting reports on what work had been done."
"i was given a mini clubman instead of a 3series courtesy car which was very annoying"
"When I had to leave the car at the garage because the 2nd turbo had failed on the car Ocean were unable to give me a lift home because they had no driver."