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Monty Sharp is excellent
There was an issue but Alfie the ever best customers friend, sorted it with out fuss cannot fault him in anyway, goes the extra 100 miles. He is an asset to your Company.
Got the appointment I wanted Friendly service at Ocean Falmouth BMW was valeted, coffee was good, Wi-fi appreciated
Took longer than expected and no time for the car to be cleaned
Could not find fault with service received.
The cars were delivered to us with no MOT which Ocean did give us vouchers for. My wifes car was easy as it was done while she waited, mine however was not so easy. Ocean wanted to keep it for a whole day and were not able to give me a courtesy car.
Good customer service, efficient staff and processes but on the day I waited patiently in the guest area where I was shown to wait for the desk staff. The desk staff then dealt other customers who arrived after me which annoyed me.
Car wasn't cleaned very well. They no longer supply a courtesy car - you have to pay to use one.
staff friendly and informative courtesy drive to and collection from town centre
The poor decision the dealership took to refuse changing my tyres.
Everything done on time and to usual good standard. also courtesy car available
Despite the service taking longer than expected I was kept informed and well looked after
As above, good service, helpful and friendly staff, repairs carried out effectively.
Appalling. Did not meet our needs. Did not MOT our car when booked in. Returned car with out of date MOT and didn't notice it was out of date even though a service was carried out. Did not get back to me when promised over two weeks ago.
Because they made me feel valued and went the extra mile to make my experience better than I thought it would be. There was a problem with black oil on my opal white leather drivers seat, but the way the servicing department dealt with it was superb.
Tony Jewell handled my problem very efficiently, he supplied me with a Courtesy car and although parts had to be ordered I was back in my car after only a couple of days. He was very pleasant and very helpful. Well done Tony excellent service
QUITE EXPENSIVE & I HAD TO PAY FOR CAR COLLECTION/DROP OFF AND NOT MUCH OF A BREAKDOWN ON THE INVOICE OF WHAT WAS CHARGED FOR?
Service personnel have always been efficient, polite, helpful and made us feel we mattered. We would like to single out the Service Manager at Penryn who is always cheerful and particularly obliging and helpful.
they are good
I was very satisfied with the overall experience carried out with the service on my car through the receptionist who made me feel very comfortable
I was given advice about work needed and this was done quickly.
No courtesy car provided despite being pre-booked. Solved by BMW providing chauffer service to and from my home. Technician working on car left bumper rubbers on bonnet detatched and misplaced. He also failed to reset computer record of work done.
Completely impressed with the service
See above. Plus always friendly service
Staff are great, service staff polite knowledgeable and prepared. Sales staff (Mark Blackley?) incredibly knowledgable about the operation of the new 4 series convertible.
Staff customer relationship
All went well
Good customer service and efficient
Very pleased with the valeting to my car and the helpfulness of the staff.
The length of time I had to wait after booking a "while you wait" service was unreasonable and I was also charged more than the pricing online (which I only found out afterwards). Very disappointing from, what I expect to be, a prestige marque and d
Car well looked after, given back to me cleaner than I'd handed it over. Offered as much tea, coffee etc while waiting in plush area.
Efficient, friendly and personable service staff
Disappointed that I would have had to pay for the replacement of items that had to be damaged in order for the primary repair to be carried out!
Monty is very efficient and also delightful.
Very professional and personable
I'm about to make the 4th trip to the dealership regarding the same problem and its still not fixed
The service I received was with out fault. only to be expected from BMW.
Service completed on time and on budget
The customer service and dedicated team are second to none.
Requested a Performance courtesy car, unfortunately one was not available.
quick booking and great service from Becky and Monty
Very friendly & helpful
Only two people cared Matt and Andy both I'm servicing
Car had a spurious alarm fault which was understandably difficult to fix but it was sorted.
It took far too long to complete the paperwork ready for completion. I Was quoted approx 2 hours for service and had to chase after waiting 3 hours. This has become quite common with previous services also. Discs and pads 3 hours?
Very interested service reception person who exceeded my expectations. Asked if I wanted the car washed and given a safety check - but completely understood that I needed to be away early and managed to arrange the job to be finished 15 mins early.
No curtesy car was available but they obligingly dropped us into Falmouth and collected us again on time, very punctual.
a fault on the car had to be dealt with and the service, under warranty, I had to leave the car at garage overnight and pick it up following day. I requeste courtesy car, none available had my sister not been able to take me home i'd have been stuck.
Better service than my last BMW dealer and reasonable cost.
Fitted and called within timescales.Courtesy car given and family needs met and considered.
Not had a service with new car but always been satisfied with friendly staff, calls well in advance to book in the car and vehicle always returned clean and tidy.
Not enough care taken with my treasured vehicle 4 marks and scratches appeared whilst being repaired under warranty, in addition to finding a front wheel arch bolt hanging loose where the work had taken place .....most annoying!!
Ease of contact/dealing with.
Very pleasant experience and showroom environment.
Professional and friendly from the outset. Time taken to ensure I got the specification I wanted. And kept me updated with regard to build/delivery progress.
Friendly, informative and professional.
Great customer service. I was looked after by 3 different members of the Ocean Falmouth sales team. They worked hard to get me the car I wanted and importantly for the budget I gave them. My third car in 3 years from them.
delivery and transaction went smoothly
Looked after car for me as I work offshore until I returned home
This is my second car from Ocean Falmouth and I already have the relationship with the Sales Rep, Nick.
At all stages I was impressed by response of Nick in particular and all staff at the dealership. We quickly agreed deal which I thought was fair and Nick kept me in the loop regularly. Car delivered on time and was just as I wanted.
Very satisfied, I had a 300 mile journey Ocean sorted me out with a hotel room and filled the car with fuel for me.