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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great customer service and expert support. I love how the team their recognise that we own these cars because we're car enthusiasts. Being engaged with the guys in the workshop and having insight into what's happening and why is valuable

Service

Only in for an annual check which did take rather a long time (3hrs) but the surroundings were comfortable with coffee on tap so not too unpleasant an experience still waiting for a callback ref some minor bodywork.

Service

The time I was waiting for my car to have mot test , took 2.5 hours, very frustrating. Brought the car in good time for my appointment, but still had to wait too long.

Service

It was explained that the work needed to comply with the requirements of the MOT would cost a future between best and worse case scenario which helped in budgeting for the repairs.

Service

Everything was done as expected and in the quoted time frame.

Service

Everything was completed on time, communication on the day was good

Service

Done the recall in designated time

Service

They look after me very well.

Service

as last, good service

Service

Could not fault you

Service

Great service at short notice

Service

Everything went according to plan.

Service

Good support

Service

I bought a different car when offered a decent deal and it suited me. Delivered in pleasant professional fashion. Got what was required with little fuss.

Service

Prompt and efficient service. Friendly staff.

Service

Fist class service in getting the parts needed Overnight and fitting which was very much appreciated

Service

All done on time, at price quoted

Service

Good staff

Service

Superb customer focus by friendly helpful and attentive staff that are a real credit to Ocean BMW.

Service

Found I had to wait longer than I had anticipated .

Service

Great service

Service

our car was on a recall, it was collected from our home, we had a vehicle for the day and our car was returned in a clean condition

Service

pleasant service

Service

They fixed it quickly.

Service

Very nice indeed, while the car was being serviced they provided a car and driver and took us into town. After a very pleasant harbourside lunch they collected us from the town and took us back to our finished washed car.

Service

They are simply the best dealership I have experienced. Having lived in London and 22 years in Germany I have experienced a wide spectrum of dealerships so when I say they sre the best I know what I an talking about.

Service

I felt that all the requirements that necessitated the appointment where covered and the vehicle returned in a clean condition.

Service

Because I am satisfied ?

Service

Never disappointed me since 1992.

Service

Job completed on time and the car handed back spotlessly clean.

Service

Only fairly as I had to bring the car back today after you failed to complete the work last week

Service

Good customer service and no problems with the work carried out

Service

I reported a slight knocking at the front. A lot of work has been carried out under warranty, but unfortunately the knocking noise is still there so I'll need to bring the car back in again.

Service

As previous comment.

Service

no issues

Service

Helpful and friendly staff that go the extra mile to make you feel really valued as a customer.

Service

..I was told about the car fault and that it should be ready Weds am after parts delivery. This became; Weds pm, then Thurs am, Thurs pm, then Fri pm, then 7-10 working days. It was then ready the next Tues...(I will continue this in the next box..)

Service

Straightforward, prompt and great informative comms

Service

The failing roof issue was resolved easily - but I worry that it should not have happened given that a switch was replaced a short while ago and I note that the hard top convertible has been abandoned so I suspect this will be an ongoing cost for me.

Service

Always friendly and helpful.

Service

Outstanding personalised service, informative and free coffee and biscuits.

Service

Always friendly, always professional. Nothing is too much bother.

Service

1st class

Service

Timely and efficient

Service

Part of the service offered by Ocean is to 'wash and hoover the car'. This has never happened on any occasion I have left my car with them (current car and previous).

Service

Always friendly good service, always helped me out

Service

Staff went the extra mile to deal with problems from another bmw dealership where I had bought my approved used vehicle from to resolve the issue.

Service

Very polite from the booking tibhaving the work done

Service

All staff involved very friendly and attentive. Facilities excellent.

Service

no service done yet

Service

Car booked in, plenty of coffee, then given temporary car loan.

Service

I have confidence that the service was completed satisfactorily, but on my journey home I discovered that I had to re-set several things - seat settings, automatic headlights and most importantly correct the tyre pressures.

Service

Overall a good quality of service from Ocean. Did have quite a wait when I dropped the car off in the morning but I can live with that!

Service

Happy with everything on this occasion. Job done quickly and efficiently.

Service

Because??

Service

Quick turnaround and nothing was to much trouble .

Service

The car is serviced in an unfusy way.

Service

Kept waiting in spite of agreed time of our arrival.

Service

A MOT advisory needing new calipers, disks and pads was booked in the following morning - a Saturday - and a loan car was provided for us to get home. Full marks especially to Andy Yeo.

Service

I was very well looked after.

Service

Only a short time to wait for my date, then booking in with Becky was quick and easy

Service

Excellent service from all at ocean

Service

The service manager was very helpful from my initial inquiry to handing back my car.

Service

Due to personal circumstances I was unable to visit the dealership to have my Gran Coupe serviced. As a result the dealership arranged for the car to be collected, serviced and returned. I do not feel I could have asked for a better service.

Service

Too Expensive

Service

The windscreen wash jets are no longer working properly

Service

As always, the service was friendly, comprehensive and professional. One criticism - the courtesy car was dirty on the outside and the inside.

Service

It was frustrating only finding out when I picked up my car that it had failed the MOT due to a tire issue. If this was done earlier in the day I wouldn't have had to leave my car for a week.

Service

Great service

Service

I had to press for the issue to be investigated. There was a lot of ambiguity in regards to warranty and what was covered etc. Car was not washed or cleaned after service.

Service

The paint has unsightly streaks which BMW has agreed to correct

Sales

Every we dealt with were professional and friendly

Sales

Very happy with the sales and after service

Sales

A longer wait for delivery than expected.

Sales

I am very satisfied with the service I received from everyone that dealt with me. Mick Martin made sure I was kept up to date with the process and the day I came to pick up my new car he made the process worry free and simple.

Sales

From my initial inquiry and the collection of my new car everything was made so easy.I was given so much relevant information that helped inform my choice.Full praise for a slick operation.

Sales

Would have given 6 stars if allowed! Ocean BMW at Falmouth is a stunning example of a top end dealership, the location obviously helps, but everyone was 100% helpful, pleasant, polite and the place was absolutely spotless.

Sales

Excellent service from Ocean BMW Falmouth

Sales

Very happy with the car at a reasonable price

Sales

The staff make it a very personal experience .

Sales

Nothing was to much trouble, great communication throughout

Sales

car delivered with wrong numberplate

Sales

The dealer was excellent.

Sales

excellent experience in both cases during purchase the whole process was gone though, all last minute details readdressed and all controls of the car gone through

Sales

Salesman was efficient and friendly. No concerns encountered.

Sales

Very efficient throughout.

Sales

Very satisfied.

Sales

I like dealing with Nick as he treats me with respect and values my custom.