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I had to take the car in for a brake fluid change. It takes 1 hour to get to the service centre, 2 hours to change the brake fluid and another hour to get home. The promise of a wash and vac pleased me very much and I was very disappointed it was
The fault was found and rectified.
Great staff and a lovely place to visit. If we had one constructive criticism the last couple of times we have been we were kept waiting quite a long time.
I took the car in for a service and MOT, after 2 hours the service man said unfortunately they would not be able to finish that day. I was given courtesy car- thank you. My car would be delivered back next day Friday, received call at 4 saying no can
Very good but there is always room for improvements
Very expensive oil change
Service desk very friendly but there is never any courtesy cars unless you're willing to wait over 2 months. Plus i've Reported two faults with car and each time I was told it was fine, and then the car has that fault.
THE PROMISED COMPLIMENTARY VALET AND WASH CARRIED OUT WAS TO AN APPALLING STANDARD
They made the whole process very relaxing for me. Were clear about everything and kept me well informed.
called Andy who did a check on the computer and said they would need it in and run a check on the battery. Unfortunately no courtesy car available so had to call my wife to collect me from Helston. andy was not convinced that the battery was
Very good service
Everything completed efficiently and speedily
on entering dealership was asked to sit in the coffee area to be seen by service personnel then asked to sit at the service desk for quite a while longer that I am usually kept waiting, thought this was a long winded waste of time for a small service
I now have a bill for over £1,000 due to misinformation
Mr Nick Martin was very knowledgeable in all areas of my BMW.
See above. Also advised on noisy bearings at front end of car as insufficient time to investigate as a Saturday morning
As above - lovely staff
Looks like the two ladies who serviced my car did a great job and were quite detailed in their video but didnt point out where my wheel was apparently damaged as per the written overview? Ms Flowers was more than helpful on the service desk!
Helpful and friendly
Informed me about the service and how long it would take. The environment which you wait in is great.
Excellent communication with the service desk and in particular Andy Bishop.However due to BMW requirements to completely check the IDrive and upload the operating system to ensure that there was a problem, I had to make arrangements for a second day
Service issue as above. On the day of the service no one from sales could help me see what my original agreement was as the sales guy I originally dealt with was on annual leave.
I was not able to get my vehicle in at a suitably quick time to get my windscreen washer issues rectified and had to wait even longer if I required a courtesy vehicle. I therefore had to take time of work and arrange collection from the garage???????
Bit of a wait before being booked on and car not ready on return, although I only has to wait minutes in both cases.
Keeping me informed throughout the whole process, from booking to collection.
Our car was booked in for as routine brake fluid warranty work. I had also booked it in to have a damaged front plastic trim replaced, I was told this job was 1.5 hrs and the total time required would be a max of 2.5hrs. It took all day!!!
Everything was done in a timely way without any issues.
I had to then purchase the replacement element then fitted in my own time.
It was good
I was conscious of the cost
Always s pleasure taking my car to this service centre
Didn't buy the car there which appeared to make no difference. Polite, friendly, explained worked required, recall on EGR, quote provided. Synched keys and explained software update with EGR might cure problems.
As above, having to wait more than 4 weeks for a service
Took way longer than I was told it would.. i was waiting around for double the time!! Over 3 hours sat waiting.
Very thorough and very good
Service paid for by Lloyds Group Blackpool as vehicle purchased from them. Their willingness to fund work at Ocean deserves the real credit.
All done on time and seen immediately on entering the service area
Would of liked to of been offered a car
Tony and Monty are very professional, helpful and a pleasure to deal with
I had to originally book my appointment through Plymouth central appointment service. They messed up the dates and gave the impression they really didnt care.
Great communication and fast servic
Did nothing to help us in this situation. Try to deflect blame onto me and my driving style. Me and my partner have driven and owned countless BMWs. Never ever had a problem with a clutch. Bmw wouldnt pay for a diagnostic test.
Very professional operation
Mistakes were made but were dealt with professionally and quickly. The management team at Ocean BMW are extremely professional.
It was a busy day so appreciate time was tight but Nick did invite me back on a later date to go through car in more detail
Very professional staff who worked well together and communicated clearly with me.
From the moment you walk through the door everyone is very friendly and very helpful. I've been to several dealerships but BMW definitely make you feel special.
Nick who dealt with me was a first class experienced, very polite smart gentlemen in addition BMW thro' to his bones !
Because I was completely satisfied.
No problems and excellent service throughout
Great service from beginning to end. From the minute I set foot in the showroom I was made to feel welcome, comfortable and at ease. I had regular updates about my car, my questions were always answered promptly and with great expertise. My experienc
The ease of the process and nick kept in touch stage by stage