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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Monty Sharp is excellent

Service

There was an issue but Alfie the ever best customers friend, sorted it with out fuss cannot fault him in anyway, goes the extra 100 miles. He is an asset to your Company.

Service

Got the appointment I wanted Friendly service at Ocean Falmouth BMW was valeted, coffee was good, Wi-fi appreciated

Service

Took longer than expected and no time for the car to be cleaned

Service

Could not find fault with service received.

Service

The cars were delivered to us with no MOT which Ocean did give us vouchers for. My wifes car was easy as it was done while she waited, mine however was not so easy. Ocean wanted to keep it for a whole day and were not able to give me a courtesy car.

Service

Good customer service, efficient staff and processes but on the day I waited patiently in the guest area where I was shown to wait for the desk staff. The desk staff then dealt other customers who arrived after me which annoyed me.

Service

Car wasn't cleaned very well. They no longer supply a courtesy car - you have to pay to use one.

Service

staff friendly and informative courtesy drive to and collection from town centre

Service

The poor decision the dealership took to refuse changing my tyres.

Service

Everything done on time and to usual good standard. also courtesy car available

Service

Despite the service taking longer than expected I was kept informed and well looked after

Service

As above, good service, helpful and friendly staff, repairs carried out effectively.

Service

Appalling. Did not meet our needs. Did not MOT our car when booked in. Returned car with out of date MOT and didn't notice it was out of date even though a service was carried out. Did not get back to me when promised over two weeks ago.

Service

Because they made me feel valued and went the extra mile to make my experience better than I thought it would be. There was a problem with black oil on my opal white leather drivers seat, but the way the servicing department dealt with it was superb.

Service

Tony Jewell handled my problem very efficiently, he supplied me with a Courtesy car and although parts had to be ordered I was back in my car after only a couple of days. He was very pleasant and very helpful. Well done Tony excellent service

Service

QUITE EXPENSIVE & I HAD TO PAY FOR CAR COLLECTION/DROP OFF AND NOT MUCH OF A BREAKDOWN ON THE INVOICE OF WHAT WAS CHARGED FOR?

Service

Service personnel have always been efficient, polite, helpful and made us feel we mattered. We would like to single out the Service Manager at Penryn who is always cheerful and particularly obliging and helpful.

Service

they are good

Service

I was very satisfied with the overall experience carried out with the service on my car through the receptionist who made me feel very comfortable

Service

I was given advice about work needed and this was done quickly.

Service

No courtesy car provided despite being pre-booked. Solved by BMW providing chauffer service to and from my home. Technician working on car left bumper rubbers on bonnet detatched and misplaced. He also failed to reset computer record of work done.

Service

Completely impressed with the service

Service

See above. Plus always friendly service

Service

Staff are great, service staff polite knowledgeable and prepared. Sales staff (Mark Blackley?) incredibly knowledgable about the operation of the new 4 series convertible.

Service

Great service

Service

Staff customer relationship

Service

All went well

Service

Good service

Service

Good customer service and efficient

Service

Very pleased with the valeting to my car and the helpfulness of the staff.

Service

The length of time I had to wait after booking a "while you wait" service was unreasonable and I was also charged more than the pricing online (which I only found out afterwards). Very disappointing from, what I expect to be, a prestige marque and d

Service

Car well looked after, given back to me cleaner than I'd handed it over. Offered as much tea, coffee etc while waiting in plush area.

Service

Efficient, friendly and personable service staff

Service

Disappointed that I would have had to pay for the replacement of items that had to be damaged in order for the primary repair to be carried out!

Service

Monty is very efficient and also delightful.

Service

Very professional and personable

Service

I'm about to make the 4th trip to the dealership regarding the same problem and its still not fixed

Service

The service I received was with out fault. only to be expected from BMW.

Service

Service completed on time and on budget

Service

The customer service and dedicated team are second to none.

Service

Requested a Performance courtesy car, unfortunately one was not available.

Service

quick booking and great service from Becky and Monty

Service

Very friendly & helpful

Service

Only two people cared Matt and Andy both I'm servicing

Service

Car had a spurious alarm fault which was understandably difficult to fix but it was sorted.

Service

It took far too long to complete the paperwork ready for completion. I Was quoted approx 2 hours for service and had to chase after waiting 3 hours. This has become quite common with previous services also. Discs and pads 3 hours?

Service

Very interested service reception person who exceeded my expectations. Asked if I wanted the car washed and given a safety check - but completely understood that I needed to be away early and managed to arrange the job to be finished 15 mins early.

Service

No curtesy car was available but they obligingly dropped us into Falmouth and collected us again on time, very punctual.

Service

a fault on the car had to be dealt with and the service, under warranty, I had to leave the car at garage overnight and pick it up following day. I requeste courtesy car, none available had my sister not been able to take me home i'd have been stuck.

Service

Quality product

Service

Better service than my last BMW dealer and reasonable cost.

Service

Fitted and called within timescales.Courtesy car given and family needs met and considered.

Service

See above

Service

Not had a service with new car but always been satisfied with friendly staff, calls well in advance to book in the car and vehicle always returned clean and tidy.

Service

Not enough care taken with my treasured vehicle 4 marks and scratches appeared whilst being repaired under warranty, in addition to finding a front wheel arch bolt hanging loose where the work had taken place .....most annoying!!

Service

Ease of contact/dealing with.

Sales

Very pleasant experience and showroom environment.

Sales

Professional and friendly from the outset. Time taken to ensure I got the specification I wanted. And kept me updated with regard to build/delivery progress.

Sales

Friendly, informative and professional.

Sales

Great customer service. I was looked after by 3 different members of the Ocean Falmouth sales team. They worked hard to get me the car I wanted and importantly for the budget I gave them. My third car in 3 years from them.

Sales

delivery and transaction went smoothly

Sales

Looked after car for me as I work offshore until I returned home

Sales

This is my second car from Ocean Falmouth and I already have the relationship with the Sales Rep, Nick.

Sales

At all stages I was impressed by response of Nick in particular and all staff at the dealership. We quickly agreed deal which I thought was fair and Nick kept me in the loop regularly. Car delivered on time and was just as I wanted.

Sales

Very satisfied, I had a 300 mile journey Ocean sorted me out with a hotel room and filled the car with fuel for me.