Loading...

WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

Latest News & Events

Show me

0 items found Done

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Quick turnaround and nothing was to much trouble .

Service

The car is serviced in an unfusy way.

Service

Kept waiting in spite of agreed time of our arrival.

Service

I was very well looked after.

Service

A MOT advisory needing new calipers, disks and pads was booked in the following morning - a Saturday - and a loan car was provided for us to get home. Full marks especially to Andy Yeo.

Service

Only a short time to wait for my date, then booking in with Becky was quick and easy

Service

Excellent service from all at ocean

Service

The service manager was very helpful from my initial inquiry to handing back my car.

Service

Due to personal circumstances I was unable to visit the dealership to have my Gran Coupe serviced. As a result the dealership arranged for the car to be collected, serviced and returned. I do not feel I could have asked for a better service.

Service

Too Expensive

Service

The windscreen wash jets are no longer working properly

Service

As always, the service was friendly, comprehensive and professional. One criticism - the courtesy car was dirty on the outside and the inside.

Service

It was frustrating only finding out when I picked up my car that it had failed the MOT due to a tire issue. If this was done earlier in the day I wouldn't have had to leave my car for a week.

Service

Great service

Service

I had to press for the issue to be investigated. There was a lot of ambiguity in regards to warranty and what was covered etc. Car was not washed or cleaned after service.

Service

Albeit a very helpful team, I did have to wait 20 minutes to be seen due to minimal amount of advisors available.

Service

Very professional service

Service

Had to wait for the booking and also had to wait for the bill however the service was extremely well done

Service

Car is going better for an update.

Service

As above also alternative car given if needed. Great coffee, dog biscuits a bonus. Our family are always made welcome.

Service

I did not wish to give 5 stars but the survey will not accept anything less. How ridiculous is that????

Service

Email reply from service department answered promptly with explanation of recall. Booking recall easy and on time All staff very pleasant and polite.

Service

OCEAN ARE ALWAYS ON THE BALL AND MAKE US SO WELCOME IT IS ALWAYS A PLEASURE TO VISIT.

Service

Everything was as expected

Service

Service department not understanding customers instructions

Service

there was a problem with my condenser and was told it could be 6 wks to get a replacement, one was foind in less than a week, the courtesy car was a pleasant substitute.

Service

Only 4+ stars given as the part required for the original issue did not come (roof catch grommet, H&S checks by BMW?!) however the computer update was able to be done. All other aspects of service were good.

Service

All done correctly

Service

Everything carried out as discussed in an efficient and very helpful manner.

Service

Monty and Andy Yeo and Tony Jewell are all really helpful and have sorted out my car issues on many occasions

Service

Did the job

Service

Took my 420 in as a recall. Was offered a courtesy car. The courtesy car was handed over absolutely filthy! Covered in seagull poop. It was then washed. Car then had warning ?? on dash board. Service representative was dismissive. Tyre was low. ...

Service

The front parking sensor on the offside had not been put back in place. However I was able to do this myself so I didn't have to return to Ocean Falmouth to have this rectified.

Service

The downgrade of two places arose as I assume from the recall replacement all my settings had been removed without advising me I found out upon my returnto London Also there was Not record of the work undertaken

Service

I was advised the car would be ready in 2 hours ie 12 noon. I eventually left bmw at 12.45. The representative at the front desk went to lunch just after 12 and there seemed to be no liason with him and his colleagues as to the availability of the ca

Service

The Service Department was helpful as always. Special thanks to Monty for his advice and ongoing help.

Service

Just a health check so no service required

Service

As previously explained. Two very expensive hours charged for a simple job.

Service

I have I.B.S. and was kept waiting on the premises from 08.00hrs to 15.30hrs before being allocated a courtesy car whilst in the knowledge the car had to be kept in overnight for it to be re-programmed.

Service

I went in with a strange problem or I thought it was. Monty at Falmouth knew exactly what was wrong & wouldn't let me drive the car away as he was worried it would break down on me. Arranged for someone to run me home & I picked car up the next day.

Service

Very helpful, just a bit later finishing than planned

Service

it would have been a 10 but it's the waiting for the repairs

Service

Experienced no problems

Service

I would have liked the engine bay to have been cleaned. Having driven 70 miles to Falmouth, I had to queue for 45 minutes for a service representative to be available.

Service

A question not completely answered

Service

A lack of action on the work requested.

Service

Ocean Falmouth staff offer the very best in customer care and service.

Service

Good service

Service

The service was good but my car came back washed and token effort to vacuum and clean the inside of the car, as they stated all cars get washed and valeted

Service

Always helped when needed and answered every question when asked

Service

The service was dreadful and I have written a letter of complaint to the managing director.

Service

Just a true reflection they where very busy so we had a little longer than expected Wait

Service

could have done with a call to say it was ready rather than having to check. also would have liked full explanation of the issue which i had to ask for

Service

As above, plus long wait to book in or collect a car

Service

Cheap repair but I fear future fails

Service

Complete what is required, without putting on extras not requested

Service

I had the car booked in months in advance but when the time came they serviced the car but did not replaced the part why it was recalled....the only reason why I booked it in so the car had to go in a second time for the same reason.

Service

Monty Sharp is excellent

Service

There was an issue but Alfie the ever best customers friend, sorted it with out fuss cannot fault him in anyway, goes the extra 100 miles. He is an asset to your Company.

Service

Got the appointment I wanted Friendly service at Ocean Falmouth BMW was valeted, coffee was good, Wi-fi appreciated

Service

Took longer than expected and no time for the car to be cleaned

Service

Could not find fault with service received.

Service

Good customer service, efficient staff and processes but on the day I waited patiently in the guest area where I was shown to wait for the desk staff. The desk staff then dealt other customers who arrived after me which annoyed me.

Service

The cars were delivered to us with no MOT which Ocean did give us vouchers for. My wifes car was easy as it was done while she waited, mine however was not so easy. Ocean wanted to keep it for a whole day and were not able to give me a courtesy car.

Service

Very satisfied.

Sales

I like dealing with Nick as he treats me with respect and values my custom.

Sales

I still have not taken delivery of my new car, as it is being withheld from release due to a recall. Local BMW centre has given me a demonstrator but no date as to when my car will be released !!! Not a good impression of BMW at present

Sales

The manager and sales staff are willing to go the extra mile to help the customer

Sales

Although I was required to nominate a back-up colour, it wasn't until 8 days after ordering the car that I was informed by BMW UK (by text) that I would get the back-up colour. That was disappointing!

Sales

The salesman, Nick communicated all the way through the car ordering and building and delivery process.

Sales

The showroom is very nice and staff exceptionally helpful

Sales

This would have been "completely satisfied" were it not for one small detail. It wasn't until we collected the car that we realised the external mirrors on our car didn't fold. It would have helped to have seen a list of what options were fitted.

Sales

Considerate salesperson who was knowledgeable about all aspects of the model chosen. Never felt rushed during the test drive or on the day of collection.

Sales

Ease of contact/dealing with.