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Great customer service and expert support. I love how the team their recognise that we own these cars because we're car enthusiasts. Being engaged with the guys in the workshop and having insight into what's happening and why is valuable
Only in for an annual check which did take rather a long time (3hrs) but the surroundings were comfortable with coffee on tap so not too unpleasant an experience still waiting for a callback ref some minor bodywork.
The time I was waiting for my car to have mot test , took 2.5 hours, very frustrating. Brought the car in good time for my appointment, but still had to wait too long.
It was explained that the work needed to comply with the requirements of the MOT would cost a future between best and worse case scenario which helped in budgeting for the repairs.
Everything was done as expected and in the quoted time frame.
Everything was completed on time, communication on the day was good
Done the recall in designated time
They look after me very well.
as last, good service
Could not fault you
Great service at short notice
Everything went according to plan.
I bought a different car when offered a decent deal and it suited me. Delivered in pleasant professional fashion. Got what was required with little fuss.
Prompt and efficient service. Friendly staff.
Fist class service in getting the parts needed Overnight and fitting which was very much appreciated
All done on time, at price quoted
Superb customer focus by friendly helpful and attentive staff that are a real credit to Ocean BMW.
Found I had to wait longer than I had anticipated .
our car was on a recall, it was collected from our home, we had a vehicle for the day and our car was returned in a clean condition
They fixed it quickly.
Very nice indeed, while the car was being serviced they provided a car and driver and took us into town. After a very pleasant harbourside lunch they collected us from the town and took us back to our finished washed car.
They are simply the best dealership I have experienced. Having lived in London and 22 years in Germany I have experienced a wide spectrum of dealerships so when I say they sre the best I know what I an talking about.
I felt that all the requirements that necessitated the appointment where covered and the vehicle returned in a clean condition.
Because I am satisfied ?
Never disappointed me since 1992.
Job completed on time and the car handed back spotlessly clean.
Only fairly as I had to bring the car back today after you failed to complete the work last week
Good customer service and no problems with the work carried out
I reported a slight knocking at the front. A lot of work has been carried out under warranty, but unfortunately the knocking noise is still there so I'll need to bring the car back in again.
As previous comment.
Helpful and friendly staff that go the extra mile to make you feel really valued as a customer.
..I was told about the car fault and that it should be ready Weds am after parts delivery. This became; Weds pm, then Thurs am, Thurs pm, then Fri pm, then 7-10 working days. It was then ready the next Tues...(I will continue this in the next box..)
Straightforward, prompt and great informative comms
The failing roof issue was resolved easily - but I worry that it should not have happened given that a switch was replaced a short while ago and I note that the hard top convertible has been abandoned so I suspect this will be an ongoing cost for me.
Always friendly and helpful.
Outstanding personalised service, informative and free coffee and biscuits.
Always friendly, always professional. Nothing is too much bother.
Timely and efficient
Part of the service offered by Ocean is to 'wash and hoover the car'. This has never happened on any occasion I have left my car with them (current car and previous).
Always friendly good service, always helped me out
Staff went the extra mile to deal with problems from another bmw dealership where I had bought my approved used vehicle from to resolve the issue.
Very polite from the booking tibhaving the work done
All staff involved very friendly and attentive. Facilities excellent.
no service done yet
Car booked in, plenty of coffee, then given temporary car loan.
I have confidence that the service was completed satisfactorily, but on my journey home I discovered that I had to re-set several things - seat settings, automatic headlights and most importantly correct the tyre pressures.
Overall a good quality of service from Ocean. Did have quite a wait when I dropped the car off in the morning but I can live with that!
Happy with everything on this occasion. Job done quickly and efficiently.
Quick turnaround and nothing was to much trouble .
The car is serviced in an unfusy way.
Kept waiting in spite of agreed time of our arrival.
A MOT advisory needing new calipers, disks and pads was booked in the following morning - a Saturday - and a loan car was provided for us to get home. Full marks especially to Andy Yeo.
I was very well looked after.
Only a short time to wait for my date, then booking in with Becky was quick and easy
Excellent service from all at ocean
The service manager was very helpful from my initial inquiry to handing back my car.
Due to personal circumstances I was unable to visit the dealership to have my Gran Coupe serviced. As a result the dealership arranged for the car to be collected, serviced and returned. I do not feel I could have asked for a better service.
The windscreen wash jets are no longer working properly
As always, the service was friendly, comprehensive and professional. One criticism - the courtesy car was dirty on the outside and the inside.
It was frustrating only finding out when I picked up my car that it had failed the MOT due to a tire issue. If this was done earlier in the day I wouldn't have had to leave my car for a week.
I had to press for the issue to be investigated. There was a lot of ambiguity in regards to warranty and what was covered etc. Car was not washed or cleaned after service.
The paint has unsightly streaks which BMW has agreed to correct
Every we dealt with were professional and friendly
Very happy with the sales and after service
A longer wait for delivery than expected.
I am very satisfied with the service I received from everyone that dealt with me. Mick Martin made sure I was kept up to date with the process and the day I came to pick up my new car he made the process worry free and simple.
From my initial inquiry and the collection of my new car everything was made so easy.I was given so much relevant information that helped inform my choice.Full praise for a slick operation.
Would have given 6 stars if allowed! Ocean BMW at Falmouth is a stunning example of a top end dealership, the location obviously helps, but everyone was 100% helpful, pleasant, polite and the place was absolutely spotless.
Excellent service from Ocean BMW Falmouth
Very happy with the car at a reasonable price
The staff make it a very personal experience .
Nothing was to much trouble, great communication throughout
car delivered with wrong numberplate
The dealer was excellent.
excellent experience in both cases during purchase the whole process was gone though, all last minute details readdressed and all controls of the car gone through
Salesman was efficient and friendly. No concerns encountered.
Very efficient throughout.
I like dealing with Nick as he treats me with respect and values my custom.