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The service I received was with out fault. only to be expected from BMW.
The customer service and dedicated team are second to none.
Service completed on time and on budget
Requested a Performance courtesy car, unfortunately one was not available.
quick booking and great service from Becky and Monty
Very friendly & helpful
Only two people cared Matt and Andy both I'm servicing
Car had a spurious alarm fault which was understandably difficult to fix but it was sorted.
Very interested service reception person who exceeded my expectations. Asked if I wanted the car washed and given a safety check - but completely understood that I needed to be away early and managed to arrange the job to be finished 15 mins early.
No curtesy car was available but they obligingly dropped us into Falmouth and collected us again on time, very punctual.
a fault on the car had to be dealt with and the service, under warranty, I had to leave the car at garage overnight and pick it up following day. I requeste courtesy car, none available had my sister not been able to take me home i'd have been stuck.
Better service than my last BMW dealer and reasonable cost.
Fitted and called within timescales.Courtesy car given and family needs met and considered.
Not had a service with new car but always been satisfied with friendly staff, calls well in advance to book in the car and vehicle always returned clean and tidy.
Not enough care taken with my treasured vehicle 4 marks and scratches appeared whilst being repaired under warranty, in addition to finding a front wheel arch bolt hanging loose where the work had taken place .....most annoying!!
Service was great.
Satisfaction is key in everything and 100% is what you get at Ocean.
I was there 2 hours longer than I was expecting to be
I have had my BMW X1 for all of two months from new .i had taken it back because of a leakage of a stickey liquid from the top of both front doors onto the paintwork.only to be told it's my fault for washing it wrong.i had doon 800 miles
I was asked by two service center employees if I would like my car washed and hoovered which I accepted , when I came to collect the car the cleaning had not been carried out. It was rushed and incomplete lots of duster cotton throughout the interior
I need to discuss this in detail 250 characters are not enough
On time quick and efficient and full report of service details
Despite being assured that the service would only take 90 minutes, my wife and I waited over nearly 2hours 30 minutes.
Gave me good hire car. Fixed fault. Cleaned car
Good customer service
unable to write in sufficient information in space provided. Very dissatisfied with service attention at Ocean BMW Penryn.
The recovery by BMW was first class and the repair / replacement was completed in 24hours. The failure in the system was that Ocean failed to arrange the return of my car on the day repairs were completed, It arrived on the 3rd day at 1300hrs.
Sales staff were brilliant but since then nobody has asked, only had the car three months but have had to either take it in or call someone out three times, that's doesn't include me having to go in off my own back. Stars above because of issues car.
Always friendly and polite and very helpful too
Staff very helpful
Got what I required without any hitch and staff were very obliging when I needed to hire a car due to unforeseen circumstances.
They delivered on time and within budget
I asked for a courtesy car. When I got home I had been charged £15.00. I was not warned of this & have never been charged before. To me the meaning of courtesy is something supplied free of charge. Courtesy should be changed to loan car.
The team are always very polite and efficient.
First class service. All service staff offered excellent advice and help. Well done.
The engineer failed to seat the oil filter correctly so the vehicle dumped its oil very quickly after the service. It took 3 calls to the dealer to organise recovery and now they don't have anybody to return the vehicle to me... so it's still there
Would have been a 5 but it took a bit longer than i anticipated. However everyone very friendly and helpful and kept me informed of progress.
The overall service experience is brilliant the only downside is limited customer parking making it difficult when everyone is dropping cars off and queuing to book in. However, not enough to affect the 5 stars.
The Stop start System stopped working approx 3yrs ago BMW have the history but have not corrected the problem.
No problems. Appreciated the car wash
The seat in which I sat was lower than the seat occupied by the Service Assistant.
Very good service albeit you do have to wait around a lot!!
Worst service I have experienced in over 15 years of BMW ownership
communication and level of service, seem to be lacking resourses
I had to take the car in for a brake fluid change. It takes 1 hour to get to the service centre, 2 hours to change the brake fluid and another hour to get home. The promise of a wash and vac pleased me very much and I was very disappointed it was
The fault was found and rectified.
Great staff and a lovely place to visit. If we had one constructive criticism the last couple of times we have been we were kept waiting quite a long time.
I took the car in for a service and MOT, after 2 hours the service man said unfortunately they would not be able to finish that day. I was given courtesy car- thank you. My car would be delivered back next day Friday, received call at 4 saying no can
Very good but there is always room for improvements
Service desk very friendly but there is never any courtesy cars unless you're willing to wait over 2 months. Plus i've Reported two faults with car and each time I was told it was fine, and then the car has that fault.
Very expensive oil change
THE PROMISED COMPLIMENTARY VALET AND WASH CARRIED OUT WAS TO AN APPALLING STANDARD
They made the whole process very relaxing for me. Were clear about everything and kept me well informed.
Very good service
called Andy who did a check on the computer and said they would need it in and run a check on the battery. Unfortunately no courtesy car available so had to call my wife to collect me from Helston. andy was not convinced that the battery was
Everything completed efficiently and speedily
on entering dealership was asked to sit in the coffee area to be seen by service personnel then asked to sit at the service desk for quite a while longer that I am usually kept waiting, thought this was a long winded waste of time for a small service
I now have a bill for over £1,000 due to misinformation
Mr Nick Martin was very knowledgeable in all areas of my BMW.
See above. Also advised on noisy bearings at front end of car as insufficient time to investigate as a Saturday morning
As above - lovely staff
Looks like the two ladies who serviced my car did a great job and were quite detailed in their video but didnt point out where my wheel was apparently damaged as per the written overview? Ms Flowers was more than helpful on the service desk!
At all stages I was impressed by response of Nick in particular and all staff at the dealership. We quickly agreed deal which I thought was fair and Nick kept me in the loop regularly. Car delivered on time and was just as I wanted.
Very satisfied, I had a 300 mile journey Ocean sorted me out with a hotel room and filled the car with fuel for me.
Dates for delivery were changed Detailed discussions over the value of our car vs the deposit when it came to cash purchase to support a £500 service credit note. This part wasn't very transparent and explained clearly
Excellent experience from my initial contact, the test drive up to delivery. The salesperson gave a first rate service.
Never felt rushed and all questions were answered thoroughly.
Our liaison person Mathew took us through the whole process simply and efficiently
Good surroundings, friendly staff
Every aspect of the car purchasing was a joy
Excellent customer service.
All went very smooth
I didn't like the delay on the new car delivery, but I expect that is out of Falmouth 's control. Tom Hett has redeemed the situation and has given very professional service. It has been a delight dealing with him, he knows his stuff .
We were kept informed of the progress of our order. Apologies were made for the lead time that changed a few times. But all good things come to those who wait.
There was a problem with delivery date apparently due to transport of my vehicle to the BMW branch. Appreciate that it was out of the control of Ocean BMW Falmouth, otherwise score would have been lower.
Mistakes were made but were dealt with professionally and quickly. The management team at Ocean BMW are extremely professional.
It was a busy day so appreciate time was tight but Nick did invite me back on a later date to go through car in more detail
Very professional staff who worked well together and communicated clearly with me.