OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
278 ratings and 186 comments received in the last 90 days.
04 October 2026
I was extremely happy with the whole experience. I was well looked after throughout the purchase and delivery process, and everything was handled professionally and efficiently. I'm really pleased with the deal I received and delighted with the car.
03 October 2026
Great service as usual from Ocean Falmouth. Special mention to Alex McCutcheon and Steve Bentley.
02 October 2026
Overall Great Service
01 October 2026
Chris was great, answered everything right and did a cracking job at getting the car we wanted.
29 September 2026
Chris, teh sales manager, did a great job of guiding us through teh process from start to finish.
28 September 2026
Chris and Lee were very helpful throughout the entire process.
27 September 2026
Nice team and friendly sales person .
27 September 2026
My experience was good. This is my fourth X3. I would add that BMW needs to provide appropriate materials to support customers transitioning to full electric, especially around battery management, new operating systems and public charging. It is new.
26 September 2026
Great staff, knowledgeable and helpful Especially Nettie Lee and Steve
24 September 2026
I always felt helped and advised during the process rather than pressured. Alex treated us with respect and listened to any questions we asked.
22 September 2026
Polite and professional (all staff) from first entering the centre, to completion of sale. Nice comfortable centre.
18 September 2026
Friendly and welcoming. Great information about products.
18 September 2026
All of the staff we spoke to were professional and pleasant to deal with, especially Alex McCutcheon who has the perfect balance of being knowledgeable, informative and helpful without being pushy. We felt very well looked after.
17 September 2026
The help and time given to me by Chris Rovery in choosing my model was excellent. He patiently discussed my options and then took me around the showroom trying different cars as we went. I settled on a 3 series Touring which he had in the showroom
10 September 2026
Delivered as forecast when car ordered. Kept updated on progress between ordering and delivery.
09 September 2026
Chris Rovery Sales Executive did a great job, good customer service!
03 September 2026
Nothing was too much trouble, went out of their way to ensure i was happy and had the best deal
22 August 2026
The seamless process efficient
04 August 2026
Fantastic service, very friendly people and they provided me with a great deal on my new car.Nettie was the salesperson who sold me the car and was brilliant,
04 August 2026
Chris was excellent - flexible, organised, proactive and helpful.
28 July 2026
All went well. But a long wait for the car to be produced, 7 months.
07 October 2026
Amazing personalised service from the Falmouth team. We had a lovely courtesy car and a super chat with the sales team about our next BMW.
06 October 2026
Good working business environment provided - friendly and helpful updates on progress from BMW staff
05 October 2026
Quick and efficient
05 October 2026
Efficient service easy check in and work completed ok
04 October 2026
Whilst it was only an MOT test, there was also a complimentary health check and complimentary wash. This was good customer service. Also, the staff were welcoming - even staff who were not directly involved in my visit smiled and said
04 October 2026
Friendly and helpful staff.
03 October 2026
Ocean do not seem to know that I have a service agreement with 2 major services, 6 seasonal checks and 3 MOTs. They still charged for the MOT, yet again, and state I won't get my money back from the last one.
01 October 2026
A major problem which started in Nov. 2022 may now have been solved after many dealership visits & many thousands of pounds spent, some, in my opinion, unnecessarily. Job appears to now have been completed properly, time will tell, hence 4 stars.
01 October 2026
Kirstie greeted me with a friendly warm welcome, and answered all my questions.
01 October 2026
Vehicle was not cleaned despite ticking to have this done.
01 October 2026
I was pleased with the service manager when he contacted us to sort out a previous plan error that we had been told was completed
30 September 2026
Very good and friendly staff
30 September 2026
There was a problem/issue relating to communication at first but this was addressed promptly. Therefore I was completely satisfied with the outcome.
30 September 2026
Would have liked paperwork or a certificate to say the airbag had been changed when i collected my car as I'm just trusting its been done.
29 September 2026
Perfect from start to finish
29 September 2026
Work was carried out efficiently and on time.
28 September 2026
First class service nice friendly and helpful staff.
28 September 2026
Excellent friendly srice by reception and Service Adviser, Workshop seemed to be under a lot of pressure
28 September 2026
I booked a courtesy car for the day, this was cancelled at 6pm the evening before, this upset my planned day totally. I have only given two stars rather than one because the staff on the day were of the normal high standard expected
27 September 2026
Very good service provided by the service team.
27 September 2026
I'm satisfied that my vehicle's MOT was carried out by technicians that have received the best possible training, which is very reassuring. I look forward to the same expertise when I come to Ocean Falmouth for a scheduled service next month.
27 September 2026
All done efficiently & courteously
26 September 2026
Excellent
24 September 2026
Excellent
24 September 2026
Friendly staff, prompt service and even had a free chocolate when I collected my keys !
24 September 2026
Everyone was very friendly and very helpful
23 September 2026
I felt I had to chase for updates I also asked for the tyres to be looked as it leased with maintenance, despite them needing to be repaired they were not and this was not followed up
23 September 2026
Because the mechanic, when my car was on the ramp, broke a rod and caused me some inconvenience
23 September 2026
Ordered parts, Monty sorted them out. Had them delivered - good job.
23 September 2026
I was unable to self-register as my vehicle registration was not on the system.
22 September 2026
Fast and professional service
22 September 2026
Very pleasant staff and work completed in time scale given
22 September 2026
Fantastic professional service. Great staff and comfortable environment
21 September 2026
Identified the reasons for the faults I had reported to them and corrected them. Good customer service generally. Quite costly repair though. Labour hours seem high.
21 September 2026
Clear communism. Excellent video explaining problem.
21 September 2026
Staff were very friendly and helpful
21 September 2026
BMW Assist excellent. Promised callbacks and up dates from service centre appalling did not receive. Had to chase for 2 days caused a ruined holiday. They appeared to be no liaison between reception and workshop calls going unanswered
21 September 2026
Everything
20 September 2026
All staff polite and friendly
19 September 2026
Excellent
17 September 2026
No condition video sent, even though it was supposed to be sent. car not washed even though asked in pre booking
16 September 2026
very good dealer
15 September 2026
The staff were all very friendly,helpful and knowledgeable
15 September 2026
Didn't listen to what we told them
14 September 2026
Asked for new wiper blades to be fitted, They where NOT fitted. A very simple job i think.
13 September 2026
Overcharged. Agreed to additional work which they then could not do as did not have part. Car not washed as requested. Paid for touch up stick still not received.
13 September 2026
Because everything that was supposed to have been done was done. Registration and vehicle handover was entirely unproblematic. Service advisor kept us updated on progress, extra work and costs, and the vehicle nicely washed before collection.
11 September 2026
Communication was clear. Courtesy car was offered unexpectedly. Service was warm & friendly. Pleasant customer spaces. Video review of the car was a nice touch.
10 September 2026
Good efficient service
10 September 2026
Very efficient and friendly,and a complimentary car wash.
09 September 2026
Great to be able to use the business room and get on with some work and have coffee and pastries!
09 September 2026
There was a lot of unexpected work caused by corrosion which shocked me as the car is regularly serviced by Ocean BMW but we live close to the sea. Bethany reassured me at every step and helped obtain a free underbody corrosion treatment.
09 September 2026
The team were very polite, helpful and knowledgable. The waiting area was comfortable though there was only UHT pots of milk for the coffee. The repair was carried out very quickly.
09 September 2026
Very helpful and also my car had to stay in garage over night they gave me car to get home next morning I took it back That help me
08 September 2026
Excellent service
06 September 2026
Appointment fir MOT followup was made to suit my convenience. Work was completed promtly and Carrie Anne at the service desk was very courteous and helpful throughout.
06 September 2026
Richard the service manager was excellant got the brake issue sorted great customer care from him.
06 September 2026
Excellent throughout
06 September 2026
Staff were polite and attentive Bethany took great care of me
02 September 2026
I was told that the the tyres that had been ordered were run flats. Which I asked if there was any additional cost, as I didn't order them. When I got home they were not Perelli's as ordered and would be replaced but no call back since last Friday?
02 September 2026
Very friendly. Work carried out quickly.
02 September 2026
Good quick service for two tyres.
02 September 2026
Much better than expected and better than some previous visits. Thanks.
01 September 2026
I waited more than 2 hours for my car to be motd even though it was supposed to have been a 1 hour timed slot. Then told car failed the mot. There was no plan to rectify the problem, no estimate was given and no date offered to repair.
31 August 2026
Friendly and efficient service. Kept me informed all the way through.
31 August 2026
Was a pleasant experience
31 August 2026
Excellent staff in reception; extremely helpful when I took the car in and when I took possession after the service and repairs. I would highly recommend the staff who dealt with me on both occasions.
31 August 2026
very communitive and lovely staff
30 August 2026
Emily was extremely helpful
30 August 2026
Very friendly team always iook after us well. We had to leave our car overnight and Emily arranged a lift home for us and then rung us the next day when it was ready which was by 10 oclock.
30 August 2026
Excellent interaction with staff members
29 August 2026
I was treated with respect and felt like my predicament was a priority. I was kept up to date with progress and everything was smooth.
29 August 2026
Easy, booked in, coffee then enjoy few hours
28 August 2026
I had an MoT on 14 Aug which had 2 advisories, which were apparently not urgent. I phoned Ocean on 18 Aug to ask for a quote. I was told that someone would call me back. I have reminded twice. It is now 28 Aug and I still have no quote.
27 August 2026
Staff are always very pleasant and professional
27 August 2026
Absolutely superb customer service from the very welcoming reception team and the service team, notably Kirstie who co-ordinated the work and provided me with a courtesy car. Work done was the clearing of two safety recalls. Outstanding experience.
26 August 2026
Great customer service, prompt, reliable and friendly!
26 August 2026
All the staff were very approachable and heloful
26 August 2026
Made to feel very welcome and done a great job ????
25 August 2026
All good
25 August 2026
Polite helpful staff
25 August 2026
Excellent friendly informed service very happy to come back again
24 August 2026
Too many points to list so I'll just talk about my main issue. Had a health check (11 Jun 2026) and a number of red and amber points were picked up. Car was then booked in to have some of the work done last Wednesday (19 Aug 2026) (continued below) -
24 August 2026
Efficient and friendly
23 August 2026
The staff who dealt with my query where very helpful and arranged delivery of the parts I needed quickly.
23 August 2026
Excellent customer service as always
23 August 2026
Easy to book MOT check in was quick and simple, waiting area was clean with complimentary drinks and biscuits. The service advisor Emily Penberthy was very efficient and courteous
23 August 2026
I did feel looked after
23 August 2026
Service was exceptional and I was kept well undated throughout including receiving a full video of the service
22 August 2026
BMW recall work completed efficiently and in a timely manner . Courtesy wash and valet a bonus . All staff encountered were very polite and helpful .
22 August 2026
Friendly reception and very professional and helpful advisors who dealt with a slight problem well.
22 August 2026
All handled very except car was not cleaned after repair and oil and grease marks on the bonnet end , apart from very good
21 August 2026
No complaints, all work carried out and vehicle cleaned
21 August 2026
Friendly and professional dealing through out the sale.
20 August 2026
Informed of all issues
20 August 2026
I was completely satisfied
20 August 2026
Such a contrast to my last experience where customer service was at best poor. On this occassion Emily Penberthy was absolutely brilliant. She was in continual contact and was apleasure to deal with.
19 August 2026
All good
18 August 2026
I was booked in for an 11 o'clock waiting appointment for a 10 minute drivers air bag recall that took an hour and half. Never received VHC or see it now video. Dealership customer area was very nice and well kept and staff very polite.
18 August 2026
Poor customer service and has not resolved any issues
18 August 2026
Friendly, efficient people who make you feel welcome.
17 August 2026
All great as normal but was given the price for the service/ work without VAT.
16 August 2026
Great welcome Efficient booking in On time Clear feed back
16 August 2026
I cancelled the complimentary car wash and they still did it anyway, I greatly appreciate that
16 August 2026
Great, no problems.
15 August 2026
Excellent service. Prompt, polite and friendly.
14 August 2026
No video of the inspection No valet as the valet person had gone out and I would have to wait at least 1 hour. Told I could come back but I would clearly not travel 30 minutes for a car wash
14 August 2026
As always very friendly service and great customer care
13 August 2026
Swift clear attention fitted quicker than expected
13 August 2026
Very helpful in every respect. Collected car from home, as requested, oil service and aircon refresh carried out, excellent car wash.
13 August 2026
From the moment of first contact everything was done efficiently and in a friendly professional manner. Absolutely 5* from start to finish.
13 August 2026
Completed within the timescale initially advised.
12 August 2026
All the team were very friendly,professional,and explained issues. Thanks to Kirsty,Sophie,Will and the team.
11 August 2026
Car came back to me stinking of body odour/sweat. It was nasty.. drove home 35 miles with windows open all the way.
11 August 2026
Lovely friendly staff
10 August 2026
Very swift service, friendly and personable staff
09 August 2026
MOT but required parts replacement next day. Then advised later on 2nd day won't be ready until next day!
08 August 2026
Extremely poor communication. I was constantly chasing for an update. Never responded when they said they would. Never communicated what the issue was.
08 August 2026
Because the technician who cleaned my car did a totally excellent job! 9.5 out of 10!! Bravo??????
08 August 2026
Kirstie has an excellent manner and very attentive to detail. Perfect.
07 August 2026
Stuff and everything were lovely, but ever since the recall my fan is noticeable really loud ever since I got it back, rang up and said about it and they said yeah bring it back it's fine but if it's something we haven't done you'll be charged a fee
06 August 2026
The young lady on the front desk was pretty helpful and checked a couple of times to see progress, however the lady who dealt with the payment, was only interested in getting a good score on this feedback yet she did nothing apart from take payment.
05 August 2026
Excellent customer service especially from Richard Morgan. Thank you ??
05 August 2026
Great service as usual
03 August 2026
Helpful staff
02 August 2026
Fantastic service AAA+
02 August 2026
Personalised service. Treated like a person rather than a number. Explained clearly about my car what was wrong and resolution.
02 August 2026
Seamless service provided
30 July 2026
The staff were very welcoming, done the job quickly, even appreciated the free donuts I took in for them all
29 July 2026
I brought the car in for an airbag recall. Excellent customer service from start to finish. Notably good service from Kirsty in returning the car to me, work completed, washed and hoovered. Delighted.
29 July 2026
The whole process, from booking in to getting the car after the work was carried out, was super straightforward. Everything was explained to me well and was very informative about the next steps.
29 July 2026
Alycia was fantastic, with no pressure to purchase she was extremely helpful
28 July 2026
Good service from all staff.
28 July 2026
Thila is fantastic
26 July 2026
Helpful from start to finish, completed in a reasonable time
26 July 2026
Communications poor, promised callbacks rarely happen, Rmily being the exception
25 July 2026
I was extremely well looked after by Keri-Ann Watters who is a credit to Ocean BMW. She could not have done any more to help.
24 July 2026
Could not have been more personable and efficient, excellent client experience.
23 July 2026
Polite staff
22 July 2026
Everything worked as expected
22 July 2026
Brilliant service
22 July 2026
Well organised and courteous staff.
22 July 2026
The engineer and the admin were good despite my telephone issue not being resolved. What was not good was the BWM warranty drama which caused me a lot of anxiety
21 July 2026
Staff were very friendly and efficient and represented the dealership well.
21 July 2026
Excellent service from ALL staff pleasant manners , friendly - and efficient,
20 July 2026
Did not carry out the work requested or even mentioned that to notifications were being displayed on dashboard
20 July 2026
Always top service
20 July 2026
The work was done (although) it did start a little late I thought. But the receptionists were very, very helpful and kept me informed. Once the work was done the Service reception girl was also very helpful, So well done all those I dealt with.
20 July 2026
The work required was done in a satisfactory and timely manner
18 July 2026
Very smooth system and they accommodated a last minute booking change
18 July 2026
Excellent service from start to finish. Really appreciate the free car wash and vacuum.
17 July 2026
Thx for collecting/delivering my car as I was unable to drive due to personal injury. The front tyre treads in the inspection video are different from those quoted in the previous video which prompted a call about wheel alignment. Now I'm confused.
17 July 2026
Outstanding service from Emily Penberthy - she was a credit to the brand.
16 July 2026
Brilliant reception on arrival at Ocean. Service receptionist efficient and welcoming. I waited in the showroom while the car was being seen to and was offered coffee frequently, nothing was too much trouble. All in all a great experience.
16 July 2026
Car was fixed in an quick, efficient manner
15 July 2026
drop off was easy and i was kept fully informed of progress
15 July 2026
Fast, efficient service
15 July 2026
Good service always high quality and reasonable value.
14 July 2026
Efficient and responsive
14 July 2026
Staff very welcoming and helpful. Much appreciated the complimentary car wash and the video report on the car was very helpful. Also, having a booked time meant I didn't have to wait long.
14 July 2026
Very satisfied.
13 July 2026
Prompt and efficient service on the day
13 July 2026
Usual excellent experience
13 July 2026
On this occasion everybody got everything right. The reception and service desk were excellent. No Problems with the garage side either. All good
FIND Ocean Falmouth BMW
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01326 375100
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01326 375100
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01326375155
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
05 October 2026
A very relaxing and efficient process