OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
257 ratings and 108 comments received in the last 90 days.
12 September 2021
The staff were polite, knowledgeable and helpful
29 August 2021
The staff at Ocean were always extremely helpful. Connor, the salesperson, was knowledgeable and straightforward. We didn't feel under pressure to buy (which puts me off)
24 August 2021
Salesman worked hard for my business
22 August 2021
Delivered it to my house for convenience
21 August 2021
Knowledgeable salesman with patient explanations of all details relating to the vehicle
16 August 2021
enjoying the whole experience of purchasing this car even on collection day going to the handover room a completely different experience
06 August 2021
Everything went according to plan
06 August 2021
Just excellent in all ways!!!
27 July 2021
Very good communication and customer service
16 September 2021
Keep you informed at all times and nothing to much trouble
13 September 2021
The service was adequate. Tony Jewell was thorough and listened to what I was saying about my own car.
12 September 2021
Pleasant service rep
11 September 2021
All good
11 September 2021
Competent and courteous staff.
10 September 2021
Every question I asked for answered quickly and got treated really well
05 September 2021
replacement tyre was delivered later that afternoon
05 September 2021
Work done was great and our service advisor was very honest about all potential costs
04 September 2021
Ocean BMW are always very friendly and easy to speak to. The offer of a courtesy car was much appreciated and allowed me to drive a hybrid car for the first time. I was very impressed. I already have a fully electric car but also a diesel.
04 September 2021
Service advisor was welcoming and explained the work to be carried out. The work was completed within the time estimated and I was contacted accordingly. Any questions I had were answered comprehensively. Overall, an excellent service.
13 September 2021
Great people