OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
165 ratings and 116 comments received in the last 90 days.
20 January 2026
Chris who i dealt with personally was not only very professional and knowledgable he made me feel very comfortable feeling like i was conversing witha friend.
12 January 2026
Very good customer service treated with respect at all times
22 December 2025
See above
20 December 2025
Smooth change over
17 December 2025
Regular update's and great service
04 December 2025
kyle and the teamcouldnt do enough. Very greatful to the team at OCean BMW Falmouth. They did a great deal nd made the part exchange and handover very easy
03 December 2025
Dannie was a breath of fresh air and an absolute joy to deal with. She made us feel very welcome and gave us her complete attention. Her product knowledge was outstanding and my wife was thrilled that she completely involved her!
23 November 2025
Ocean Falmouth has a welcoming atmosphere and Danielle has always made the buying experience a good one.
10 February 2026
Great service by the desk and team at Falmouth
08 February 2026
I added the winter inspection to my recall, but wasn't informed if any fluids were topped up and the car wasn't washed
08 February 2026
Efficient
07 February 2026
Great communication from Kirsty
07 February 2026
Because I went in for a recall on my steering wheel and still don't know if it was done I've sent two emails and no reply
07 February 2026
Very efficient service from check in to check out.
07 February 2026
Excellent in all respects
07 February 2026
your service department representative was completely knowledgeable and helpful through the process.
04 February 2026
During the self check in process I was asked if I would like my car washed, on collection I found the car parked outside, and it had not been washed.
04 February 2026
All good.
FIND Ocean Falmouth BMW
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01326 375100
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01326 375100
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01326375155
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
27 January 2026
Everything was clear. The car was great and so was the deal.