About Your Local BMW Retailer

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

165 ratings and 116 comments received in the last 90 days.

27 January 2026

Everything was clear. The car was great and so was the deal.

20 January 2026

Chris who i dealt with personally was not only very professional and knowledgable he made me feel very comfortable feeling like i was conversing witha friend.

12 January 2026

Very good customer service treated with respect at all times

22 December 2025

See above

20 December 2025

Smooth change over

17 December 2025

Regular update's and great service

04 December 2025

kyle and the teamcouldnt do enough. Very greatful to the team at OCean BMW Falmouth. They did a great deal nd made the part exchange and handover very easy

03 December 2025

Dannie was a breath of fresh air and an absolute joy to deal with. She made us feel very welcome and gave us her complete attention. Her product knowledge was outstanding and my wife was thrilled that she completely involved her!

23 November 2025

Ocean Falmouth has a welcoming atmosphere and Danielle has always made the buying experience a good one.

10 February 2026

Great service by the desk and team at Falmouth

08 February 2026

I added the winter inspection to my recall, but wasn't informed if any fluids were topped up and the car wasn't washed

08 February 2026

Efficient

07 February 2026

Great communication from Kirsty

07 February 2026

Because I went in for a recall on my steering wheel and still don't know if it was done I've sent two emails and no reply

07 February 2026

Very efficient service from check in to check out.

07 February 2026

Excellent in all respects

07 February 2026

your service department representative was completely knowledgeable and helpful through the process.

04 February 2026

During the self check in process I was asked if I would like my car washed, on collection I found the car parked outside, and it had not been washed.

04 February 2026

All good.

See all reviews

04 February 2026

My X3 was booked in for a safety recall which was successfully completed on the day. However, it was also booked in for a TPS failure, leaking washer fluid and a leaky sunroof - none done, booking was made two months in advance, they didn't plan well

03 February 2026

I was very pleased that the MOT was finished just after mid-day, as requested, and that the passenger headrest was repositioned and the car tyre pressures were adjusted at no extra cost (in addition to a car wash).

03 February 2026

Staff were very helpful in trying to sort out the problem I have & kept me informed of progress during the day.

02 February 2026

Good service recovery

02 February 2026

Excellent service

02 February 2026

The car was repaired in a couple hours which was great and the staff were very helpful.

02 February 2026

Work was completed quickly and everyone I dealt with was very friendly

02 February 2026

Prompt and courteous service

02 February 2026

Bit of a crisis following some flood damage. Team were helpful and responsive

01 February 2026

Efficient service. Courteous staff

01 February 2026

Very smooth process, although it took longer than expected.

31 January 2026

colleagues present clearly cared about my experience. I had requested a courtesy car but the night before informed it would not be available so I had to wait. Your showroom was cold and this made my wait very uncomfortable. An unpleasant experience

31 January 2026

Helpful and knowledgeable assistance

30 January 2026

Very courteous service from staff on service desk. Convenient and quiet room to work in whilst waiting. Service completed earlier than anticipated.

30 January 2026

All gioodd as usual thanks

30 January 2026

Customer service was very good, helpful and informative, highly recommend

29 January 2026

Great service from both the lady on reception and the lady on the service desk.

29 January 2026

Recall and replacement took an excessive amount of time. We had to travel 3 times to the centre (in excess of 150 miles) . Very happy however with the young lady who dealt with us when collecting the car. Getting a link to pay before an invoice poor.

29 January 2026

Great service as expected from BMW.

28 January 2026

A brilliant welcome at the front desk as always and the service from Emily was top class. It is always nice when both Mark and Josh see you and come over and say hello too. A fantastic experience that represents both the BMW and Ocean brands superbly

27 January 2026

the service was outstanding and the explanations given by the enginer were both understandable and reassuring

27 January 2026

Easy check in, everything completed satisfactorily and car cleaned. The waiting area was comfortable and coffee/tea available. One negative point was that staff continually used the main door which meant the space was very cold with drafts.

27 January 2026

Dealt with efficiently, politely with clear explanations

27 January 2026

Work was completed same day

27 January 2026

Having had a great deal of probllems getting the car booked in for the recall the service on the day was excellent as it should be. Emily could not have been more efficient as were the ladies on the front desk.

26 January 2026

quick job done as requested

24 January 2026

I have always experienced professional relationships with BMW. The staff are helpful and friendly, I wouldn't take my car anywhere else. Thank you BMW Penryn.

24 January 2026

Very friendly staff & did a good job cleaning the car.

23 January 2026

Clean, friendly and fast.

23 January 2026

Bethany was very helpful and 'on the ball'

23 January 2026

After 2 days of analysis of the engine light fault it has reappeared.

22 January 2026

Work was well explained and sorted efficiently by the technicians.

22 January 2026

Keri-Ann was very helpful and knowledgeable. Communication was also very good.

21 January 2026

Everyone is very polite, but the system doesn't work. None of the follow up emails etc were sent to me and I had to phone to find out what was going on. For a simple software update £150 is, frankly, extortionate

20 January 2026

Fast check in, reception staff very helpful. Katie was very professional, asked lots of questions and gave honest answers as to issues. Could not ask for better.

20 January 2026

Well organised. Good communication. Friendly and very helpful.

20 January 2026

Made welcome and given the facility of a seat in your business centre which enabled me to work whilst waiting for my car to have a warranty repair. I found the video health check on the car very useful.

19 January 2026

There was an issue with the sending of the Vehicle Inspection video and it got lost so I am having it redone. Everything else was fine as usual.

19 January 2026

Very good service to the car, but there is an unnecessary amount of waiting at the reception, and to a smaller degree at the end, when all you want to do is drop the car off and go,

19 January 2026

Friendly and efficient. Will go above and beyond to help.

19 January 2026

The staff are very pleasant and attended to the vehicle almost straight away

18 January 2026

The service aspect is brilliant. Unfortunately I waited around 45 minutes from arriving to collect my car and actually being dealt with. I was told they were very busy. Several customers came in later than me and left before me.

18 January 2026

I would give full score but my visual inspection video I didn't work. Which I reported. It wouldn't bother me so much but with some apparent hand brake clips broken at significant cost to resolve? I'd like to understand that a bit better. Visually.

16 January 2026

Great service communication very good

16 January 2026

Great service from Kirsty, really lovely person, very professional and kept me informed about everything.

14 January 2026

I brought the car in for MOT and it was dealt with and completed very promptly.

13 January 2026

Great customer service and communication

12 January 2026

This is more like it. Thanks to your new Service Manager at Falmouth (Sian), the issue was understood and resolved quickly and efficiently.

11 January 2026

Bethany was excellent

11 January 2026

Friendly staff, service completed within stated time, pleasant waiting area.

11 January 2026

Good service polite and responsive

08 January 2026

I checked in remotely but this was repeated on arrival when I had to advise a change in contact number for the day. Assured this was all recorded. However no calls received during the day, the old number was used.

08 January 2026

I was very happy with the service you provided and was treated really well at Ocean Falmouth sales office

08 January 2026

?"So impressed with the quality of work at the Ocean BMW center Falmouth 29th of December. Excellent communication and flawless execution."

06 January 2026

The car nearly killed us and the service team are not helping at all

06 January 2026

The communication between departments and staff was non existent, at the detriment to me and my family! I don't have enough words here, however I would like to make a formal complaint about my experience!

06 January 2026

Great service and customer care

03 January 2026

It would be perfect but I was promised a report would be emailed to me for my winter service check and haven't recived it

02 January 2026

My car was booked in for 11 am to have the airbag replaced at 12 o'clock. I had still not received a reply apparently the air bug did not require replacing but surely would've taken a few minutes to find out so an hour wasted .

01 January 2026

Good professional service!

30 December 2025

Excellent

29 December 2025

Your receptionist was very helpful; made me nice coffee. I assume that the airbag change was successful, but I didn't talk to anybody about it.

29 December 2025

Apart from the confusion surrounding the original booking for my car my experience was an excellent one.

27 December 2025

Relaxing atmosphere in the waiting area.

26 December 2025

Once again we had the annoyance of being asked to take a seat and having to wait to get our car back despite there being no other customers.

24 December 2025

In the wnd I did get what I had booked for but it took and extra day and quite a few calls to resolve.

17 December 2025

My car was done quickly.

17 December 2025

I booked in for my car service, really good customer service, I had a lovely courtesy car whilst work was done. The team also delivered in my request to look at a rattle on the exhaust, and organised for me scrapes and scratches on re sprayed

15 December 2025

Everyone is so helpful and friendly. Excellent communication throughout

15 December 2025

Excellent service from front desk to completion. Smooth easy and efficient

15 December 2025

Would like to have got all the work required done in one place but due to the additional costs for parts, this was not an option.

12 December 2025

The receptionist was friendly without being ingratiating and the service advisor was professional and highly knowledgable (visit Saturday Morning, 6th December)

11 December 2025

Excellent service

11 December 2025

Stacey the receptionist was great. work done very quickly - thank you

10 December 2025

Great service again

09 December 2025

Just friendly and happy to help me sort my car.

09 December 2025

due to prior statement,not very satisfied.

07 December 2025

As above. I still haven't received the vehicle inspection report,

06 December 2025

It's the best dealership .. I wouldn't want to go anywhere else.

04 December 2025

They always keep us waiting and we don't know what's happening! Last visit we waited 45 mins before we were seen! We understand that we have to wait, but it's the not being informed. What makes it worse is that you see BMW staff walking around.

03 December 2025

Car was cleaned free of charge even though my car was in for a recall

03 December 2025

Got told our car would be ready by 5:45ish, it was done by 12/1pm so was really happy with it

02 December 2025

As above

02 December 2025

BMWs service representative was extremely helpful.

02 December 2025

Good job done on car.

01 December 2025

Everyone was helpful and attentive, friendly and knowledgeable .

29 November 2025

Everyone is really pleasant, the work is done without a problem, but the booking system is really inflexible. Even for a small job, a car has to be left early in the day, to be collected "before 5pm". Ocean Penryn is very remote and we live 25mls awa

27 November 2025

All good

25 November 2025

Everything arranged was fully explained and confirmed beforehand, staff were efficient and courteous, vehicle was returned after service in pristine condition.

24 November 2025

The car was booked in very quickly after our initial phone call

24 November 2025

Bit disappointed I didn't get the complimentary car wash as requested. Also they move my seat and don't put it back. Surely not necessary to move my seat to drive it a few hundred yards into the workshop

21 November 2025

Good communication and attention to detail.

19 November 2025

Very happy with the service provided by the lady which looked after my booking while I was in site.

19 November 2025

Very friendly and super efficient.

19 November 2025

Let down by a disconnect between reception and service desk. I was left waiting with no indication from the service desk as to when I could be seen. As soon as you arrive service desk need to acknowledge your there and explain if there is a delay.

18 November 2025

Very satisfied with service everything was explained

18 November 2025

From the lady at the front desk to the people in the service department, the experience was brilliant. Fast, friendly and I think the model of how the service experience should be. Seriously, keep it up !!

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US

Our contact details

FIND Ocean Falmouth BMW

Address

Falmouth Road, Penryn, Cornwall, TR10 8AD

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:Closed

Phone

01326 375100

Map

Areas served

Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin

View map

Address

Falmouth Road, Penryn, Cornwall, TR10 8AD

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:Closed

Phone

01326 375100

Map

Areas served

Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin

View map

Address

Falmouth Road, Penryn, Cornwall, TR10 8AD

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 13:00
Sun:Closed

Phone

01326375155

Map

Areas served

Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin

View map