OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
158 ratings and 87 comments received in the last 90 days.
10 May 2025
Danielle talked me through the quite technical aspects of the car, explaining very clearly throughout the handover.
03 May 2025
Being 83 yrs old some of the new technology can appear baffling but Georgia was excellent at explaining everything very clearly. She was patient and a joy to deal with.
19 April 2025
Very good no issues. Again salesman was excellent.
02 July 2025
Vehicle health check video was very rushed and difficult to understand what the engineer was saying
30 June 2025
I feel reassured that BMW will take care of me and my vehicle throughout my ownership.
26 June 2025
As above , car fixed quickly but phone calls not returned.
25 June 2025
As above
25 June 2025
Friendly and efficient although service reception seemed slightly understaffed.
25 June 2025
As above, poor ability to communicate the most basic of requested information
24 June 2025
Excellent responsivity and service to my car issue - fuily resolved
24 June 2025
All good thanks. Car's been fine since. Was nice of Jamie to sort me out a car to use the next day while mine was in overnight
23 June 2025
Quick drop off and pick up. No issues
21 June 2025
Friendly, helpful service from Jamie, who was considerate of my time pressures due to work. I was sent a helpful video of my car being repaired which helped to relieve my anxiety. Also by taking the stress off me, I could focus on my job.
24 June 2025
Easy and relaxed process