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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
269 ratings and 148 comments received in the last 90 days.
16 December 2024
A friendly and professional approach
13 December 2024
Always a pleasure to deal with Danielle. All questions were answered fully.
06 December 2024
Really great 121 service, professional and honest
27 November 2024
Friendly , informed and helpful
25 November 2024
As it was explained to me that the delivery was going to be a long time l was prepared to wait, so was happy to proceed with the order.
24 November 2024
No pressure and a 100% enjoyable buying experience
22 November 2024
Very quick, nothing was too much trouble
22 November 2024
Henry made the experience at Falmouth a joy and a real roll out the red carpet experience.
18 November 2024
As Henry was away on training Georgia done a great job handing over my new car. This was at relatively short notice on my part so very thankful for sorting this out for me.
15 November 2024
Kept us informed if what was happening and what to expect through out.
14 November 2024
Was kept up to date with progress and was delighted with the superior service I received
10 November 2024
Welcoming and friendly. Very transparent and straight forward to deal with. Danielle is a credit to your organisation.
10 November 2024
Car was cleaned to perfection Set my phone up for me Went through all the controls with me before I drove off
31 October 2024
Ocean BMW Falmouth were excellent. Coner gave all the information we needed and provided the car I wanted at the price I wanted. Thank you.
09 January 2025
Not enough updates, when told it would be done between 5-5.15 and to arrive for 5 we stood around out the front for 20 minutes waiting for the call we where told would come to confirm ready for collection.
08 January 2025
Great service
07 January 2025
Easy check in, quick efficient service. Friendly staff.
30 December 2024
Everything was done as promised. Very happy
29 December 2024
The service person I dealt with was very professional and knowledgeable.
28 December 2024
We didn't have a 'service' but customer service was good
25 December 2024
Very happy with the service
25 December 2024
Very satisfied. Easy to deal with and resolved all my service issues without fuss. Jamie was my contact for the time my car was in who I found to be very efficient.
24 December 2024
Over the years I have had very few problems. With this present vehicle which is around 18 months old from new have had the same problem occur twice- a design fault? Ocean Falmouth were very helpful.
24 December 2024
Easy and much quicker than expected.
23 December 2024
Very courteous
23 December 2024
Pickup service especially useful.
23 December 2024
I was dealing with Harriet at Ocean Falmouth for most of my experience. Harriet was very helpful, and kept me up to date on the repair of my vehicle. A couple issue that came up were dealt with in a very satisfactory manor. It was a very good service
22 December 2024
Very pleased
22 December 2024
Faultless
18 December 2024
The helpfulness of the staff espically Harriet. The car was also cleaned.
18 December 2024
The engineers did their utmost to have my car ready by the end of the day and it was great to receive a complimentary clean.
18 December 2024
Jamie provided excellent communication to ensure I was kept updated and the service completed in the required timeframe.
17 December 2024
I was told it was a 90minute recall fix so I chose to wait on site. Yet after 3 hrs I had to chase. I was also told they were doing a vehicle check but I never saw any results/evidence of this.
17 December 2024
Satisfied with the work done on the car and the offer of a car wash
16 December 2024
I appreciate the video, and Karrie Ann's excellent work.
16 December 2024
Excellent assistance from the Service Manager.
16 December 2024
As above It was sufficient
15 December 2024
completed on time informed when ready
15 December 2024
Very pleasant experience
13 December 2024
Dirty oil marks left on the front of the car not what I would expect from a BMW main dealership
13 December 2024
Very good
12 December 2024
Missed the boot, when hoovering out. It is nice to get a total clean throughout as part of the service, makes the car feel new again.
12 December 2024
Excellent
12 December 2024
Excellent service as always
11 December 2024
Fitted me in, no dramas, and work was completed in good time. No issues
11 December 2024
Staff very friendly and helpful
10 December 2024
Everything good
10 December 2024
I had 1 fault (software) and 1 warning message. On completion I was asked to pay for the work. On arriving at home my car asked me to download the latest software. Version 11/2023.50. Someone was meant to call to confirm it was OK. Still waiting
10 December 2024
A very small alert issue which arose was dealt with quickly and efficiently. The service centre at Falmouth quickly arranged the brief appointment necessary and the customer waiting area was comfortable and relaxing while the work was complted.
09 December 2024
Highly attentive and courteous, nice waiting area with coffee machine.
09 December 2024
Some confusion on booking in and difficult getting an appointment to start with but once the car was dropped off it was smooth sailing throughout..
09 December 2024
The service team did a great job. Jamie was amazing keeping me upto date on how my car was doing, even though there was a slight delay he kept me updated and couldn't have been better.
09 December 2024
In and out with no delay or problems.
09 December 2024
some things were rectified
08 December 2024
All was good
06 December 2024
Jon was great, from an otherwise unpleasant experience he was fantastic
06 December 2024
Service book in staff and service engineer were both very helpful.
05 December 2024
Very
05 December 2024
Once my bmw was left with Jamie at Penryn for the recall it was fine
04 December 2024
We had to inquire what had been done to our X1 whilst with the workshop.
03 December 2024
Had a problem with my car which was resolved and hopefully no more issues
03 December 2024
Very personal service, effectively managed.
03 December 2024
Whole experience was as easy as it could have been, from receiving loan car to returning my car fully cleaned
03 December 2024
I was offered helpful extras in a non pushy way.
02 December 2024
Good customer service throughout
02 December 2024
Took time to explain what had happened in detail.
02 December 2024
Only completely satisfied when I contacted the service manager
01 December 2024
Delays
01 December 2024
Every aspect the visit and work carried out promptly and well.
30 November 2024
Every single member of staff did all they could to make the experience as perfect as possible
29 November 2024
Although took a while to get appointment for recall, it was completed in a timely fashion in the day and was given a courtesy car for the day.
29 November 2024
All sorted no problems
27 November 2024
No complaints, friendly service
27 November 2024
Welcoming and professional
27 November 2024
Car was kept all day with minimal updates for what was a short amount of work
26 November 2024
They offered to wash the car, but this wasn't done
26 November 2024
Polite service and loan car
26 November 2024
Re call completed on time and found the staff very helpful.
25 November 2024
Always treat me like they value my custom and go out of their way to help on any issue
25 November 2024
Job completed quickly but car returned to client unwashed.
25 November 2024
Friendly staff. Helpful, attentive and good communication
25 November 2024
Everything was excellent. Couldn't fault anything.
25 November 2024
Effiecent and prompt
24 November 2024
Fixed the problem fast
24 November 2024
Recent visit wasn't up their usual standard. Failure to keep me informed on the process and an issue when I eventually got my vehicle back.
23 November 2024
Great staff, but twice we were told someone would ring us back, and they didn't. They also cancelled our original appointment with only a couple of days notice.
23 November 2024
Comfy waiting area
23 November 2024
Great service and support from Jamie
21 November 2024
The team were great, I got a complimentary car clean and Harriet was lovely!
21 November 2024
Harriet made the whole process painless.
21 November 2024
Ocean always make you feel like a special customer. Great service.
20 November 2024
We took the car down about 12-30 and sat in your lounge until 6 51/2 bloody hrs if you told us it was going to take that long we could have gone in town finally got in the car only to find out you had not even wiped the warning of computer not happy
18 November 2024
Falmouth dealership left various components under bonnet loose after EGR recall. Airbox and pipe not secured and brackets for ac pipework loose.
18 November 2024
Great service, complimentary coffee whilst waiting was a great touch. Friendly staff, great courtesy car, great communication
18 November 2024
Couldn't fault anyone for anything
18 November 2024
Everyone was smiley!
17 November 2024
To many pre emails confirming booking then re confirming etc. No feed back on work done.
17 November 2024
Good service and helpful staff
17 November 2024
Your staff are professional and very curious, your computer system not so. I spend £500 on a service and you don't bother to wash the car when you had it for an extra day as you didn't have the recall parts.
16 November 2024
Excellent service but limited access to replacement vehicles. I stayed for 4 hours instead of being able to get on with my day. Although I did meet a lovely customer and her dog, which passed the time happily.
15 November 2024
No complaints at all.
15 November 2024
Only let me down by moving my seat
14 November 2024
Friendly and efficient
14 November 2024
Ocean Falmouth always look after me and I feel valued as a customer.
14 November 2024
Jamie along with the other advisors were extremely helpful, and kept updated on the vehicles progress.
14 November 2024
Very friendly and polite/professional.
13 November 2024
Justin was so helpful.
13 November 2024
Great team look after there customers
12 November 2024
Lead to believe was in for an hour or so, but took a lot longer. Was offered a lift home, which was only finally provuded when the sales manager stepped in to help
11 November 2024
We had a much longer wait than was necessary due we were told to an emergency case taking precedence (unknown to us until the end). Once the service was done, it was done well.
11 November 2024
It's appropriate
08 November 2024
Very pleased. The whole exercise was handled in a professional way, I was more than happy going to Ocean.
07 November 2024
Nothing to criticise
06 November 2024
Good service and the staff were very helpful and friendly.
06 November 2024
Great service
05 November 2024
They listed to my feedback and turned a poor situation into an excellent customer experience
05 November 2024
Disappointed that the work was not finished in the same day as delivery
05 November 2024
Professional work carried out by staff willing to help and advise
04 November 2024
Very informative from start to finish.
04 November 2024
Yet again problems. We were told by telephone car was ready to pick up Sat for 25 minutes still nothing so went up to service desk, car is still on ramps, actually not ready for three more days, useless.
03 November 2024
Everything done on the stated time and kept informed
03 November 2024
Very thorough
03 November 2024
Very helpful, thanks
02 November 2024
Almost perfect. No windscreen wipers in stock!
01 November 2024
Job done but still did not refit the steering column cover which is still loose.
01 November 2024
Work carried out, hope it's sorted the problem
31 October 2024
courtesy car provided. In addition, I was informed that a cruise control fault dash board message had been resolved but as soon as I drove the car away it appeared again. I phoned later and was told someone would ring me but I am still waiting.
31 October 2024
Dealt with very well but had issues with incorrect details on their systems twice. Got it sorted in the end but didnt ditract from the service.
30 October 2024
The C&D was achieved and recall completed. But no one would listen to me when booking my vehicle in and no call back from a manger. Still awaiting my VHC report.
29 October 2024
Still waiting on my EGR cooler replacement
29 October 2024
looked after, problem fixed. nice place
28 October 2024
Staff telephoned advising the car had failed MOT. I asked if I could drive the car home but was told I couldn't. This left me and my wife 30 miles from our home resulting in a journey of nearly 4 hours on 3 different buses with no help from garage
28 October 2024
Very poor as per my previous comment. No communication about not being able to provide me with a hire car that I had booked.
26 October 2024
Always look forward to seeing the video if my car. Puts my mind at ease knowing everything is being checked and that my car is road safe.
25 October 2024
Spot on and I am very satisfied
24 October 2024
Great service , friendly staff always willing to offer you a refreshment
24 October 2024
Initial appointment cancelled as part not available. Not othe issues
24 October 2024
Super cars. Plus see above.
24 October 2024
My service was carried out professionally
23 October 2024
Kept informed of repair
22 October 2024
Even got a phone call telling us the car was ready even though we were sat in the waiting area seem to be a little disorganised
22 October 2024
Handover at start took 20 minutes Computer failed to recognize both my email and car registration number In collection having already paid in advance I was waiting for 20 minutes and having been assured all paperwork was in the car MOT certificate
21 October 2024
The car was serviced fine, just the issues above were annoying.
21 October 2024
Was extremely busy on the day hence having to wait 45 mins for the invoice to be prepared but staff were very apologetic and helpful so absolutely no complaints from me.
21 October 2024
I have never had a bad experience at Ocean Falmouth. Extremely well presented site, always helpful employees and amazing service.
21 October 2024
Oil service very slow. Booked in at 9am and not ready until 4:30pm.
21 October 2024
Extra miles on the odometer. Inflated bill. And on top of that, crap complimentary wash.
28 December 2024
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