About Your Local BMW Retailer

01326 375100

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

203 ratings and 74 comments received in the last 90 days.

11 June 2022

No problems

03 June 2022

Great servuce friendly staff

27 May 2022

Ocean BMW Falmouth's team are very easy to deal with, very friendly & knowledgeable. A great customer service experience throughout. I'm pleased I ordered my car last October as it made sure I received close to the original day of registration.

24 May 2022

Very concise, every thing explained well, Great personality

21 May 2022

Again I was kept in know all throughout the process, treated with the upmost respect ,couldn't be happier with my experience.

21 May 2022

The staff were polite and helpful.

09 May 2022

Outstanding

07 May 2022

Again as above, everything went smoothly, with great customer service. Ocean Falmouth really do go above and beyond to make your experience with them a great one.

21 April 2022

Very friendly and professional sales team. Really nice to deal with.

19 April 2022

Absolutely blown over with the team support and excellent handover of my new bmw car thank you all

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13 June 2022

No problems

11 June 2022

Alfie could not have been more helpful

09 June 2022

Friendly helpful staff

09 June 2022

honest answaers to questions - needed tyres - simple but perffectly done.

09 June 2022

I gave this answer as I felt valued as a long time customer and for the discount received for being a repeat customer.

07 June 2022

Friendly, efficient, informative, with no fuss & got the job done whilst waiting in pleasant waiting areas.

07 June 2022

Service , all okay , no complaints

06 June 2022

Ocean Falmouth always give an amazing service. They are efficient and helpful. The staff are always so knowledgeable

05 June 2022

First class service

31 May 2022

EXCELLENT.

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31 May 2022

Excellent service.

30 May 2022

No complaints at all

30 May 2022

Professional and friendly service

30 May 2022

Warranty work conducted considerately, efficiently and courteously.

29 May 2022

The service was carried out very well. They even made a point of telling us of something that will need to be done next time we go down.

29 May 2022

Superb, start to finish

28 May 2022

Very well looked after, served even though I had not pre booked

27 May 2022

Excellent communication throughout the whole process from the initial booking and during the visit.

27 May 2022

Staff went out of their way to be accommodating and gave me a superb courtesy car.

26 May 2022

Friendly knowledgeable staff, prompt service, clean and welcoming environment and comfortable waiting facilities.

26 May 2022

Very professional, friendly and helpful staff.

22 May 2022

Excellent

21 May 2022

Everything completed within the timescale given.

20 May 2022

Work carried out to a professional standard with good feedback on progress of work.

19 May 2022

Good customer service and friendly staff. Prompt car service and good feedback with video.

19 May 2022

Completely satisfied.. what more do I have to say.. thanks

17 May 2022

Ocean BMW always provide a detailed description of intended works and explain the process at every step. I have been provided with an excellent service over the years by Alfie who is an excellent envoy for the Ocean Group.

15 May 2022

Every issue I needed to know about was well covered.

15 May 2022

Lisa could not do enough for me and made the time to find a suitable service plan within a short period of time

14 May 2022

I was kept up to date throughout the day

10 May 2022

Everything went to schedule and I was kept informed.

09 May 2022

The MOT & Tracking service was carried out in advance of the time forecast.

08 May 2022

Service staff knowledgable and friendly

04 May 2022

On the whole a very satisfying experience

02 May 2022

Everything was just made very easy. All my questions were answered and no one tried to sell me anything I didn't want

02 May 2022

So helpful and very efficient

02 May 2022

We know the service standards are always exceptionally high from our years of owning BMW cars. The video of our actual car after the service was a brilliant bonus!

02 May 2022

All works were carried out in accordance to the agreed schedule and I was informed of the results both Vera lot and via a video link.

01 May 2022

Excellent customer experience; from the lady on reception, from the person dealing with my recall, from the mechanics working on the car and the valet service and the loan of a courtesy car for the day. An outstanding service throughout.

26 April 2022

Extremely helpful staff. Everything explained well.

25 April 2022

From reception to representative good customer care.

24 April 2022

Managed to find the issue, liaise with the company who we bought the car from to sort out the financial side with our warranty m.

23 April 2022

Polite, efficient and helpful staff.

21 April 2022

Really easy, well-explained processes and excellent customer care

16 April 2022

Very attentive to sorting my problem out

16 April 2022

The mechanics made my engine start and run much better, but there is still a little problem with the tick over, however they kindly said to bring it back and there going to have another look.

15 April 2022

Carried out exactly what was required and kept me informed throughout.

15 April 2022

Again Alfie looked after my interests

15 April 2022

Excellent service at a fair price

14 April 2022

A pleasure to have Ocean look after my car .

13 April 2022

Did everything that was agreed

13 April 2022

No hassle and I was advised I needed four new tyres so great they noticed that.

10 April 2022

Fabulous customer service from the workshop department

04 April 2022

Prompt service

03 April 2022

good coffee and comfortable waiting area

03 April 2022

happy with the service received from staff and process other than being offered a service plan with one of the benefits being 2x SatNav upgrades (inc March 22 in contract) but initial upgrade was omitted from service & poor response when challenged

03 April 2022

Alex was fabulous

02 April 2022

So easy, drop the car off and pick it up later on. A lovely little extra was the video showing the Technician going over the car and showing the underside of the car and contents.

31 March 2022

Prompt service and clear explanation of the issues with my car, in terms I could understand.

30 March 2022

Always great service, previous staff treat with respect, are polite and efficient, this has given us confidence in the dealership. Even new staff, especially Alex were extremely helpful and explained and sold a service plan for the future.

29 March 2022

Alfie is unfailingly pleasant, friendly and helpful. Nothing is too much trouble for him and it is always a pleasure dealing with him.

28 March 2022

All was done according to our agreement, and I got a loan car to help understand other BMW models.

28 March 2022

Service completed to a good standard, within the allocated time

28 March 2022

Nice people where nothing feels to be a problem.

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