OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
273 ratings and 193 comments received in the last 90 days.
04 November 2026
Friendly,helpful and informative
03 November 2026
Very professional, great service from Nettie
24 October 2026
Friendly, efficient service, with helpful advice & attention from Chris.
23 October 2026
The team at Ocean BMW Falmouth are very helpful, friendly and easy to deal with. This is my fifth car from that dealership.
15 October 2026
Alex provided a great service, listened to what I wanted and found me a car that I'm absolutely thrilled with. Between Alex and Steve they made the whole process a pleasure
10 October 2026
Alex was very helpful and made sure he was there every step of the way.
09 October 2026
We're happy.
05 October 2026
A very relaxing and efficient process
04 October 2026
I was extremely happy with the whole experience. I was well looked after throughout the purchase and delivery process, and everything was handled professionally and efficiently. I'm really pleased with the deal I received and delighted with the car.
03 October 2026
Great service as usual from Ocean Falmouth. Special mention to Alex McCutcheon and Steve Bentley.
02 October 2026
Overall Great Service
01 October 2026
Chris was great, answered everything right and did a cracking job at getting the car we wanted.
29 September 2026
Chris, teh sales manager, did a great job of guiding us through teh process from start to finish.
28 September 2026
Chris and Lee were very helpful throughout the entire process.
27 September 2026
My experience was good. This is my fourth X3. I would add that BMW needs to provide appropriate materials to support customers transitioning to full electric, especially around battery management, new operating systems and public charging. It is new.
27 September 2026
Nice team and friendly sales person .
26 September 2026
Great staff, knowledgeable and helpful Especially Nettie Lee and Steve
24 September 2026
I always felt helped and advised during the process rather than pressured. Alex treated us with respect and listened to any questions we asked.
22 September 2026
Polite and professional (all staff) from first entering the centre, to completion of sale. Nice comfortable centre.
18 September 2026
Friendly and welcoming. Great information about products.
18 September 2026
All of the staff we spoke to were professional and pleasant to deal with, especially Alex McCutcheon who has the perfect balance of being knowledgeable, informative and helpful without being pushy. We felt very well looked after.
17 September 2026
The help and time given to me by Chris Rovery in choosing my model was excellent. He patiently discussed my options and then took me around the showroom trying different cars as we went. I settled on a 3 series Touring which he had in the showroom
10 September 2026
Delivered as forecast when car ordered. Kept updated on progress between ordering and delivery.
09 September 2026
Chris Rovery Sales Executive did a great job, good customer service!
03 September 2026
Nothing was too much trouble, went out of their way to ensure i was happy and had the best deal
22 August 2026
The seamless process efficient
08 November 2026
Completely satisfied
08 November 2026
Friendly and attentive
07 November 2026
Always friendly polite people
07 November 2026
Despite unexpected issues with my newish car the staff and service was excellent. Very well organised and informative
05 November 2026
I have trust in this service centre after many years of experience
02 November 2026
Matt the Master Tech was excellent. We had expected the software update to have been done as a routine part of the service.
01 November 2026
There were no difficulties & the staff were helpful.
31 October 2026
My reason for not giving 5 stars is that two days after the service, a warning came up that my washer fluid was low. I cannot understand why this would not have been checked as part of the service and topped up?
29 October 2026
No problems with the service, staff friendly and helpful. However, I was told a courtesy car (which I would have liked) would not be possible as it was a Saturday & courtesy cars are not available on Saturdays.
29 October 2026
The constant inability to speak to the service team directly - at a difficult time to keep getting through to central bookings - very stressful!! This centralised system has made me not wish to purchase another BMW
29 October 2026
Once the date for the work had been sorted out, everything was handled extremely quickly and professionally. I was able to check the fault, the necessary work and the reasons for it.
29 October 2026
Swift and prompt repair
29 October 2026
Car was in for a major service, which was a whole day booking. Ended up having to wait around, due to bad storm. Car was worked on promptly and service completed by lunch time!
28 October 2026
Exceptional service
28 October 2026
Good customer servicd, and job done within timescale.
28 October 2026
Checking in was good with the service advisor being very helpful. I was sent thr video health check promptly and received a helpful call to let me know my car was ready and collection was quick and convenient.
27 October 2026
Everyone was very friendly and kind. They did the work fast (recall) and contacted me immediately to let me know car was ready to collect
27 October 2026
The service itself was fine but I was significantly overcharged. The invoice was incorrect. Fortunately I realised when I got home but it meant sending an email to arrange a partial refund
26 October 2026
Very good customer service as soon as I walked through the door. Helped with every question I had and were happy to help.
26 October 2026
I was advised the work would take around two hours but in the even it was three hours which was OK making some allowance for anything unforeseen but it would have been nice to be updated on progress.
26 October 2026
The reception staff were excellent.
26 October 2026
Brought in for MOT, left it with you for 5 hours as couldn't provide courtesy car, but you hadn't done it on my return and said you'd 'try' to get it brought forward. Left without having it done. Also needed to check sat nav under warranty but that w
25 October 2026
Quick and straightforward
25 October 2026
The whole process was smooth and professionally handled.
25 October 2026
collecting the car from my house and returning it went very smoothly
24 October 2026
Very friendly staff, professional vehicle inspection video and speedy oil and microfilter service. All good.
24 October 2026
Always treated with kindness,good manners and professionalism . All staff are always helpful and efficient and most pleasant
24 October 2026
I'd arranged to be there first thing so as to get the service done straightaway and this happened just as requested.
23 October 2026
great service and staff are just the best
23 October 2026
Nettie was amazing to say shes only been with the company a few months. Lee and Steve were brilliant also, thanks guys. The whole experience was very good and professional, i would ?? buy another vehicle from them. Adam
22 October 2026
Our BMW was in for a MOT. No body informed us that a machine workshops had broken this lead to a 4.5 hr await. If we were informed at the start we could have made other arrangements.
21 October 2026
Great reception staff, clean and tidy lounge, great atmosphere.
20 October 2026
Work done, o an time while I waited and no follow up nevessary.
20 October 2026
My request (repeated 4 times) to diagnose and correct a problem with a camera sensor was ignored. Re-booking to fix that one problem was not logged. Otherwise, excellent
19 October 2026
Not fixed first time and was not informed engineer had suggsted it may happen. And no follow up after calling after engineer report to see if motability would cover suggested extra work. Also no follow up as promised after further contact
18 October 2026
On a service invoice you charged £109.20 for 6.5 litres of oil!! You have failed to respond to my last 2 emails regarding your failure to provide a report and/or video re the outcome of the vehicle check I paid £108 for under the same invoice.
18 October 2026
exceptional service by very friendly professional staff
17 October 2026
Downside is overall cost
16 October 2026
Really nice clean centre.. everyone was kind and polite..
14 October 2026
Everything was great, reason its 4 not 5 are because the loan car had a 16 mile range due to no fuel in it and my car was obviously quickly washed before being returned, meaning i had to wash it when i got home to remove the smears and marks on it.
14 October 2026
We were pleased that the faults were found and corrected. However as we completed the pre-service information online the day before, explaining the problems we needed addressed, having a call asking what they were whilst it was in seemed strange.
14 October 2026
New staff doing a good job so much improved on previous visits
14 October 2026
I brought my car in for repair, over 2 weeks later I'm still waiting to hear back with any schedule.
13 October 2026
Outstanding service once again, car cleaned after service nice and shiny what more could you say for Thank-you
13 October 2026
Service and MOT carried out as requested. Video and information on the condition of my car very useful. All staff very helpful and provided a personal service
12 October 2026
Completely satisfied
12 October 2026
Because the car is not due to go to Ocean BMW until tomorrow!!
12 October 2026
Excellent communication and superb customer service.
12 October 2026
Kept constant communication with every decision that needed to be made
11 October 2026
Ocean BMW in Falmouth simply has a good feel to it. The staff in all areas of reception, sales, service reception and the service personnel themselves are pleasant, helpful, knowledgeable and effective.
10 October 2026
Great communication
10 October 2026
Professional and friendly
10 October 2026
Amazing job from the whole service department
10 October 2026
Earlier messages would be appreciated when car was ready for pickup
09 October 2026
Good comms, very friendly staff.
08 October 2026
Absolutely amazing service! Always nice to be greeted with happy smiley faces. Kirstie is always a pleasure to deal with.
08 October 2026
Very pleasant and helpful
08 October 2026
Booked it in for front badge replacement the time was 13.00 but had to wait 2 hours for the job to be completed -
07 October 2026
Amazing personalised service from the Falmouth team. We had a lovely courtesy car and a super chat with the sales team about our next BMW.
06 October 2026
Good working business environment provided - friendly and helpful updates on progress from BMW staff
05 October 2026
Efficient service easy check in and work completed ok
05 October 2026
Quick and efficient
04 October 2026
Friendly and helpful staff.
04 October 2026
Whilst it was only an MOT test, there was also a complimentary health check and complimentary wash. This was good customer service. Also, the staff were welcoming - even staff who were not directly involved in my visit smiled and said
03 October 2026
Ocean do not seem to know that I have a service agreement with 2 major services, 6 seasonal checks and 3 MOTs. They still charged for the MOT, yet again, and state I won't get my money back from the last one.
01 October 2026
Kirstie greeted me with a friendly warm welcome, and answered all my questions.
01 October 2026
Vehicle was not cleaned despite ticking to have this done.
01 October 2026
I was pleased with the service manager when he contacted us to sort out a previous plan error that we had been told was completed
01 October 2026
A major problem which started in Nov. 2022 may now have been solved after many dealership visits & many thousands of pounds spent, some, in my opinion, unnecessarily. Job appears to now have been completed properly, time will tell, hence 4 stars.
30 September 2026
Very good and friendly staff
30 September 2026
Would have liked paperwork or a certificate to say the airbag had been changed when i collected my car as I'm just trusting its been done.
30 September 2026
There was a problem/issue relating to communication at first but this was addressed promptly. Therefore I was completely satisfied with the outcome.
29 September 2026
Work was carried out efficiently and on time.
29 September 2026
Perfect from start to finish
28 September 2026
Excellent friendly srice by reception and Service Adviser, Workshop seemed to be under a lot of pressure
28 September 2026
First class service nice friendly and helpful staff.
28 September 2026
I booked a courtesy car for the day, this was cancelled at 6pm the evening before, this upset my planned day totally. I have only given two stars rather than one because the staff on the day were of the normal high standard expected
27 September 2026
Very good service provided by the service team.
27 September 2026
I'm satisfied that my vehicle's MOT was carried out by technicians that have received the best possible training, which is very reassuring. I look forward to the same expertise when I come to Ocean Falmouth for a scheduled service next month.
27 September 2026
All done efficiently & courteously
26 September 2026
Excellent
24 September 2026
Everyone was very friendly and very helpful
24 September 2026
Excellent
24 September 2026
Friendly staff, prompt service and even had a free chocolate when I collected my keys !
23 September 2026
Ordered parts, Monty sorted them out. Had them delivered - good job.
23 September 2026
I felt I had to chase for updates I also asked for the tyres to be looked as it leased with maintenance, despite them needing to be repaired they were not and this was not followed up
23 September 2026
Because the mechanic, when my car was on the ramp, broke a rod and caused me some inconvenience
23 September 2026
I was unable to self-register as my vehicle registration was not on the system.
22 September 2026
Fast and professional service
22 September 2026
Very pleasant staff and work completed in time scale given
22 September 2026
Fantastic professional service. Great staff and comfortable environment
21 September 2026
Everything
21 September 2026
Clear communism. Excellent video explaining problem.
21 September 2026
BMW Assist excellent. Promised callbacks and up dates from service centre appalling did not receive. Had to chase for 2 days caused a ruined holiday. They appeared to be no liaison between reception and workshop calls going unanswered
21 September 2026
Staff were very friendly and helpful
21 September 2026
Identified the reasons for the faults I had reported to them and corrected them. Good customer service generally. Quite costly repair though. Labour hours seem high.
20 September 2026
All staff polite and friendly
19 September 2026
Excellent
17 September 2026
No condition video sent, even though it was supposed to be sent. car not washed even though asked in pre booking
16 September 2026
very good dealer
15 September 2026
The staff were all very friendly,helpful and knowledgeable
15 September 2026
Didn't listen to what we told them
14 September 2026
Asked for new wiper blades to be fitted, They where NOT fitted. A very simple job i think.
13 September 2026
Overcharged. Agreed to additional work which they then could not do as did not have part. Car not washed as requested. Paid for touch up stick still not received.
13 September 2026
Because everything that was supposed to have been done was done. Registration and vehicle handover was entirely unproblematic. Service advisor kept us updated on progress, extra work and costs, and the vehicle nicely washed before collection.
11 September 2026
Communication was clear. Courtesy car was offered unexpectedly. Service was warm & friendly. Pleasant customer spaces. Video review of the car was a nice touch.
10 September 2026
Good efficient service
10 September 2026
Very efficient and friendly,and a complimentary car wash.
09 September 2026
Great to be able to use the business room and get on with some work and have coffee and pastries!
09 September 2026
There was a lot of unexpected work caused by corrosion which shocked me as the car is regularly serviced by Ocean BMW but we live close to the sea. Bethany reassured me at every step and helped obtain a free underbody corrosion treatment.
09 September 2026
Very helpful and also my car had to stay in garage over night they gave me car to get home next morning I took it back That help me
09 September 2026
The team were very polite, helpful and knowledgable. The waiting area was comfortable though there was only UHT pots of milk for the coffee. The repair was carried out very quickly.
08 September 2026
Excellent service
06 September 2026
Appointment fir MOT followup was made to suit my convenience. Work was completed promtly and Carrie Anne at the service desk was very courteous and helpful throughout.
06 September 2026
Excellent throughout
06 September 2026
Staff were polite and attentive Bethany took great care of me
06 September 2026
Richard the service manager was excellant got the brake issue sorted great customer care from him.
02 September 2026
Very friendly. Work carried out quickly.
02 September 2026
Good quick service for two tyres.
02 September 2026
I was told that the the tyres that had been ordered were run flats. Which I asked if there was any additional cost, as I didn't order them. When I got home they were not Perelli's as ordered and would be replaced but no call back since last Friday?
02 September 2026
Much better than expected and better than some previous visits. Thanks.
01 September 2026
I waited more than 2 hours for my car to be motd even though it was supposed to have been a 1 hour timed slot. Then told car failed the mot. There was no plan to rectify the problem, no estimate was given and no date offered to repair.
31 August 2026
Friendly and efficient service. Kept me informed all the way through.
31 August 2026
Was a pleasant experience
31 August 2026
Excellent staff in reception; extremely helpful when I took the car in and when I took possession after the service and repairs. I would highly recommend the staff who dealt with me on both occasions.
31 August 2026
very communitive and lovely staff
30 August 2026
Emily was extremely helpful
30 August 2026
Very friendly team always iook after us well. We had to leave our car overnight and Emily arranged a lift home for us and then rung us the next day when it was ready which was by 10 oclock.
30 August 2026
Excellent interaction with staff members
29 August 2026
I was treated with respect and felt like my predicament was a priority. I was kept up to date with progress and everything was smooth.
29 August 2026
Easy, booked in, coffee then enjoy few hours
28 August 2026
I had an MoT on 14 Aug which had 2 advisories, which were apparently not urgent. I phoned Ocean on 18 Aug to ask for a quote. I was told that someone would call me back. I have reminded twice. It is now 28 Aug and I still have no quote.
27 August 2026
Staff are always very pleasant and professional
27 August 2026
Absolutely superb customer service from the very welcoming reception team and the service team, notably Kirstie who co-ordinated the work and provided me with a courtesy car. Work done was the clearing of two safety recalls. Outstanding experience.
26 August 2026
Great customer service, prompt, reliable and friendly!
26 August 2026
All the staff were very approachable and heloful
26 August 2026
Made to feel very welcome and done a great job ????
25 August 2026
All good
25 August 2026
Polite helpful staff
25 August 2026
Excellent friendly informed service very happy to come back again
24 August 2026
Too many points to list so I'll just talk about my main issue. Had a health check (11 Jun 2026) and a number of red and amber points were picked up. Car was then booked in to have some of the work done last Wednesday (19 Aug 2026) (continued below) -
24 August 2026
Efficient and friendly
23 August 2026
The staff who dealt with my query where very helpful and arranged delivery of the parts I needed quickly.
23 August 2026
Excellent customer service as always
23 August 2026
Easy to book MOT check in was quick and simple, waiting area was clean with complimentary drinks and biscuits. The service advisor Emily Penberthy was very efficient and courteous
23 August 2026
I did feel looked after
23 August 2026
Service was exceptional and I was kept well undated throughout including receiving a full video of the service
22 August 2026
BMW recall work completed efficiently and in a timely manner . Courtesy wash and valet a bonus . All staff encountered were very polite and helpful .
22 August 2026
Friendly reception and very professional and helpful advisors who dealt with a slight problem well.
22 August 2026
All handled very except car was not cleaned after repair and oil and grease marks on the bonnet end , apart from very good
21 August 2026
No complaints, all work carried out and vehicle cleaned
21 August 2026
Friendly and professional dealing through out the sale.
20 August 2026
Informed of all issues
20 August 2026
I was completely satisfied
20 August 2026
Such a contrast to my last experience where customer service was at best poor. On this occassion Emily Penberthy was absolutely brilliant. She was in continual contact and was apleasure to deal with.
19 August 2026
All good
18 August 2026
I was booked in for an 11 o'clock waiting appointment for a 10 minute drivers air bag recall that took an hour and half. Never received VHC or see it now video. Dealership customer area was very nice and well kept and staff very polite.
18 August 2026
Poor customer service and has not resolved any issues
18 August 2026
Friendly, efficient people who make you feel welcome.
17 August 2026
All great as normal but was given the price for the service/ work without VAT.
16 August 2026
Great welcome Efficient booking in On time Clear feed back
16 August 2026
I cancelled the complimentary car wash and they still did it anyway, I greatly appreciate that
16 August 2026
Great, no problems.
15 August 2026
Excellent service. Prompt, polite and friendly.
14 August 2026
No video of the inspection No valet as the valet person had gone out and I would have to wait at least 1 hour. Told I could come back but I would clearly not travel 30 minutes for a car wash
14 August 2026
As always very friendly service and great customer care
FIND Ocean Falmouth BMW
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 01326 375100
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01326 375100
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
Address
- Falmouth Road, Penryn, Cornwall, TR10 8AD
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01326375155
Falmouth as well as surrounding areas including Newquay, Truro, Camborne and Bodmin
04 November 2026
Initially, I had gone to Audi Truro expecting to buy an Audi A3, but was not happy with my experience there. The next day I went to BMW Falmouth and was met by Nettie when it opened. Nettie made me feel comfortable and safe and listened.