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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
309 ratings and 172 comments received in the last 90 days.
16 March 2025
Danielle was very helpful
14 March 2025
Joshua chaplin sorted everything effortlessly. Very helpful and intuitive
12 March 2025
Pleased with time spent on sale
08 March 2025
The car I bought was in the showroom and I was able to see it, sit in it and see how it differed from the car I arrived in (same model but lower spec).
07 March 2025
We dealt with Rick again when we collected our new car and again he was so helpful going over all the details during the handover always so pleasant and again nothing too much trouble a very enjoyable experience.
06 March 2025
Excellent communication. Danielle was very helpful but i had dealings with 2 previous salesmen, both of whom left the company. Vehicle handover was excellent. All the staff I dealt with were polite and helpful
06 March 2025
All member of staff I delt with went the extra mile.
22 February 2025
Danielle was fantastic from start to finish, finding a car to suit my needs and budget
13 February 2025
Everyone there was great. Communication was always prompt but not overwhelming. Danielle was excellent.
28 December 2024
M
19 March 2025
Car was cleaned and work completed to good standard.
19 March 2025
Recent MOT OK I expected the free recall - airbag to be done as well, I mentioned it when booking.
19 March 2025
Because of the above....the service was pretty much non existent and not what I would expect from a business such as this.
18 March 2025
The service guy was excellent
18 March 2025
Staff are really helpful and accommodate all your needs.
17 March 2025
All good
17 March 2025
X
17 March 2025
Fault eventually rectified. However it is never straightforward at Ocean. I was advised that the problem could not be fixed until replacement part available. Took car home until part available but not told that boot would not close properly
16 March 2025
As soon as I arrived I was greeted. The check in process was very efficient. As soon as my car was ready I received a phone call. All round a speedy process. Best of all I picked up a clean car. Heaven
16 March 2025
Everything went like clockwork, and a member of your staff additionally set up BMW Drive app on my phone.
16 March 2025
Everything was explained about the service in detail.
15 March 2025
Upon arrival I was immediately attended too. The courtesy car was ready to drive home in. Toby was very helpful.
15 March 2025
So nice and friendly
14 March 2025
Because you are kept very well informed thought the whole process .
13 March 2025
See comments above.
13 March 2025
Nothing was too much trouble. Friendly, helpful people.
10 March 2025
My car was collected for a service which went very smoothly and returned to me later the same day. It couldn't have gone better. Ocean are always so very helpful and Jamie sorted everything perfectly. thank you again.
10 March 2025
Was given helpfull advise on my vehicle
09 March 2025
Please note the above fault still exists but I can't and don't want to mark you down as everything else was perfect.
09 March 2025
Everything was completed as requested. Stephen was very helpful and made it easy for me.
08 March 2025
Needed a service and 4 new tyres. Price for the tyres was slightly less than expected.
08 March 2025
I was treated well and kept informed of the situation regarding my vehicles recall problems. I have no complaints about anything involving my dealings with Ocean
08 March 2025
I did request for my car to be washed because the day before a bird had dirty protest on it so it was covered in shit. Unfortunately the carwash/valet person wasn't there on that day.
08 March 2025
100%satisfaction from start to finish
06 March 2025
Was seamless
05 March 2025
As above
05 March 2025
They waived the cost of my MOT and were quick and efficient. Will be coming here to purchase a vehicle when the time comes now.
05 March 2025
An improvement on my last dealings last year
05 March 2025
The assistant Harriet was very polite and kept me informed of everything that was happening. She also sorted out a problem with the courtesy car immediately.
04 March 2025
The person who served me, was polite and knowledgeable, he explained with clarity why the car had been recalled, and potentially how long the repair would take. He was very helpful with arranging a courtesy car whilst ours was being repaired.
03 March 2025
See above
03 March 2025
Slightly disappointed that the dust cap was not put back on the inflator when the car was returned.
03 March 2025
Quick and personal service. Made me feel very important!!
03 March 2025
Jamie is an asset to to company goes above and beyond to help always with a smile thank-you
02 March 2025
Time taken to complete the MOT !
02 March 2025
There have never been any issues dealing with Falmouth, they are always kind and courteous.
02 March 2025
Everyone at Falmouth Ocean went out of their way to make my visit run as smoothly as possible to being offered a cup of coffee when I arrived to having our keys reset and the GPS issue was also resolved satisfactorily.
02 March 2025
I left an enquiry with Jamie regarding returning a mobility vehicle that has come to the end of its lease and he promised to investigate and come back to me but I am still waiting a week later and I have phoned on three occasions but Iam still waitig
01 March 2025
Looked after very well by the team
01 March 2025
As above.
01 March 2025
My service completed The re call sorted at the same time And returned to me cleaned in a space of a few hours excellent service ??
01 March 2025
Helpful video of health check of vehicle, polite staff , car was looked after during recall
01 March 2025
Keri-Ann was very helpful and kept in telephone contact throughout.
28 February 2025
This time in annual service waited in dealership over 4 hrs for MOT and service. Failed MOT on a tyre had to go back the next day. I would have thought that they would have known earlier and told me so I did not waste my time waiting.
28 February 2025
Extremely satisfied. Taff (Richard) went above and beyond and explained things so well to me. Seeing Monty is always a great pleasure too.
28 February 2025
Very satisfied
28 February 2025
As above
27 February 2025
Jamie is an exceptional team player always happy to help. thank you.
27 February 2025
Helpful, professional and friendly staff
26 February 2025
They went above and beyond in sorting issue with my car and exceptional customer service
25 February 2025
100% satisfied
25 February 2025
They accommodated all my requirements.
24 February 2025
Could not do enough for you
23 February 2025
Everything went off perfect
23 February 2025
All good - but expensive for a engine oil change service
22 February 2025
Car was handed back on time and clean
22 February 2025
All questions answered. Good service
22 February 2025
I had to lose a days wages.
22 February 2025
Perhaps a fast track MOT system or a precise appointment time could operate as I have to travel for 40 to 50 minutes to reach the garage.
19 February 2025
I was very happy with how I was treated and the attitudes of the staff.
18 February 2025
Done on time, car cleaned, and an on-the-day request for extra work included. And all done while I waited.
18 February 2025
Great service, Hattie was fantastic
18 February 2025
I am not usually one to comment, but would like to express my thanks to the team at ocean bmw for fitting me in at short notice and investigating my potential issue. Top bonus that they even gave my car valet!
17 February 2025
Knowledgeable feedback on areas of concern given in good time
16 February 2025
Very friendly staff. All services delivered as discussed.
15 February 2025
Nothing was a problem
13 February 2025
Prompt welcoming staff, video footage regarding car servicing. Service done at time requested, no delays and an added bonus of a complimentary car wash before picking up the car :)
12 February 2025
Very satisfied would be an understatement. Every person I dealt with was very helpful and easy to speak to.
12 February 2025
Professional service, took slightly longer than expected but car was clean and hoovered when it was given back-which is nice
12 February 2025
See above
12 February 2025
The service was well over and above what I had expected
11 February 2025
From the moment I arrived I was told what would happen and then was kept informed on progress and timings
11 February 2025
Professional staff
11 February 2025
See above
11 February 2025
Everyone involved with our experience were polite and helpful , Jamie who took care of us couldn't have done anything more for us , excellent customer service .
11 February 2025
Nothing was a problem amd great turn around
11 February 2025
Jamie was very polite and friendly. Informed us of each step in the process. A good experience all around.
10 February 2025
Everything went according to plan.
10 February 2025
Polite helpful service
10 February 2025
Reception & work carried out was good
09 February 2025
Service department staff were very helpful. But, having booked in with your staff, I still got emails asking me to check in online. I did so, but have now been told that was not necessary. I much prefer the personal touch of speaking to your staff.
09 February 2025
Excellent quick service
09 February 2025
All of my problems were resolved.
08 February 2025
.
08 February 2025
I asked for a quote for a service plan which I have not received.
08 February 2025
Sorted my problem out.
08 February 2025
Very pleased with the service you gave me thanksve
08 February 2025
From the kind lady on your front desk to Keri Anne in your service department to the technician who diagnosed and fixed an extremely bothersome electrical fault , I was very impressed with them.
08 February 2025
I was supported with time to ensure the warranty provider was contacted and approved payment. This involved extending use of the courtesy car. I was made to feel, by Hattie, that this was not a problem.
05 February 2025
Great service
05 February 2025
Very friendly and efficient service couldn't fault them.
04 February 2025
Took car at very short notice and got me back on the road asap.
02 February 2025
Everyone was very helpful
02 February 2025
Responsive and helpful
01 February 2025
Just a short service we were completely satisfied with- no problems Good to have the video to back up the service findings
01 February 2025
Jamie in service was very friendly and professional.
01 February 2025
Always a pleasure going to the BMW garage.
29 January 2025
Proactive, informative and helpful advice
28 January 2025
Because I feel very disappointed
28 January 2025
All repairs and MOT performed with loan car unexpectedly. Very helpful
27 January 2025
Professional and Helpful. I was kept updated with the process of repair.
26 January 2025
The health check video is a great idea.
26 January 2025
A no fuss service of car and what I asked for, thanks
26 January 2025
Informative and happy with how the service was completed in a timely manner. The service assistant on the reception was helpful and interested in my service requirements.
26 January 2025
Very professional
26 January 2025
On numerous occasions I would telephone and be told the cat would be ready either later that day or tomorrow. Down right lies, after a week I Was told the part had arrived, I had never been told it wasn't there.
26 January 2025
The service was carried out with full transparency.
26 January 2025
Have always had the work completed on time.
26 January 2025
Good service and comms from team - especially John
25 January 2025
Ocean is not very good at returning calls and you can wait ages on the phone. Once car is with service team all is good.
25 January 2025
quick and efficient handling of enquiry
25 January 2025
Completely satisfied. All service items completed satisfactorily.
23 January 2025
Great people and communication
22 January 2025
Great service, great team, great coffee.
22 January 2025
Kerri - Ann was extremely helpful and managed to book the service in at short notice. It was my fault for not contacting BMW sooner, but she managed to get us an appointment and communication and service was fantastic.
22 January 2025
good
22 January 2025
Very satisfied
22 January 2025
Good communication and despite a delay in the work being carried out it was made sure i had a courtesy car for the weekend. Nice to try a newer model. In addition, AUC warranty work was carried out without question.
22 January 2025
Very friendly and helpful. Pre-booked drop-off works very well.
21 January 2025
Kept informed, videos received, car cleaned
21 January 2025
The only problem was that I was given the wrong keys at the end of my service appointment
20 January 2025
Again level of service second to none
20 January 2025
Customer service was good
20 January 2025
Really impressed with the whole experience of using Ocean Falmouth. Staff were friendly, knowledgeable and helpful.
20 January 2025
Service was top notch as always. No issues at all.
19 January 2025
Faultless
19 January 2025
Very pleased
19 January 2025
It's nice to know your car is in safe hands and driving away completely satisfied, even though my car had to stay over night for extra work they found away to give me a courtesy car , highly appreciated
18 January 2025
You get one star for having the decency to return the car.
18 January 2025
Prompt servace
18 January 2025
Attentive staff & great service
17 January 2025
I would've marked this as four stars but it ONLY allows me to select 5 stars?! I tried to call in to Falmouth to book the campaign work directly with them - but was told that I couldn't do that and had to phone Plymouth to book it in instead.
17 January 2025
Made very welcome and offered free tea and coffee with biscuits.
17 January 2025
Was promised a courtesy car, to be told I had wait there with the car to be done, which made me late for work
17 January 2025
The mechanics video footage of the car was very informative and helpful
17 January 2025
Waited nearly 3 hours longer than we were originally told to due to inability to install new software (we were not charged). Car failed MOT on tyres, but no correct tyres in stock so could not be replaced.
16 January 2025
Booked in easily, personal service throughout and car ready and cleaned on time. Couldnt be better.
16 January 2025
Did the work quickly and efficiently
16 January 2025
The MOT did seem to take a bit longer than indicated but the coffee is good so not really a problem !
15 January 2025
Utterly appalling service. Two hours at Ocean on 31.12.24 - confessed they had no engineer who could do a map update. Returned on 03.01.25 as requested - 100 minutes later still no map update. A joke. What compensation is available for poor service ?
14 January 2025
Perfect. Thank you.
14 January 2025
Quick, easy and well done
14 January 2025
Screen now not working at all.
14 January 2025
Given that on a previous occasion the location of my car when I went to collect was unknown, this was so much better. More, helpful and friendly staff making one feel welcome rather than an irritation. Keep it up.
14 January 2025
Friendly and helpful staff
14 January 2025
I particularly appreciate having the car collected. Car is going well, advice about replacing discs and brake pads was taken. Nice to have it washed.
14 January 2025
Jamie in the service centre falmouth was super helpful
14 January 2025
Found it to be very expensive
13 January 2025
After being booked in for around 3 months I dropped off the car at 08.30 when they opened, checked it in and yet the car was still on the ramps at 17.30 and kept over-night which caused us some unexpected transport problems. Should have been informed
12 January 2025
Tyres & windscreen wipers were shown as 'RED' on feedback but on further questions we were told actually they are not imminent issues! Even on purchasing our vehicle we had doubts about information given to us or lack of.
12 January 2025
The recall issue was carried out quickly and your staff kept me informed on the progress of service. I did get a phone call from Josh asking if he could do a valuation on my vehicle but I didn't hear back from him.
11 January 2025
Waiting appointment took 4.5 hours to change brake fluid & cabin filter. No health check video. VRN incorrect on paperwork as was spelling of surname. Requested service plan quote - not received. The service advisor was pleasant and professional.
10 January 2025
The whole process was completely impersonal as drop off and collection of keys is now automatic. I received no paperwork or MOT certificate and had to ring three times to get feedback on my service. I found the MOT advisories on the DVLA website.
09 January 2025
Not enough updates, when told it would be done between 5-5.15 and to arrive for 5 we stood around out the front for 20 minutes waiting for the call we where told would come to confirm ready for collection.
08 January 2025
Great service
07 January 2025
Easy check in, quick efficient service. Friendly staff.
30 December 2024
Everything was done as promised. Very happy
29 December 2024
The service person I dealt with was very professional and knowledgeable.
28 December 2024
We didn't have a 'service' but customer service was good
25 December 2024
Very satisfied. Easy to deal with and resolved all my service issues without fuss. Jamie was my contact for the time my car was in who I found to be very efficient.
25 December 2024
Very happy with the service
18 March 2025
We were kept up to date throughout and they answered our questions and queries when we needed some help and clarification.