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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
193 ratings and 107 comments received in the last 90 days.
03 May 2025
Being 83 yrs old some of the new technology can appear baffling but Georgia was excellent at explaining everything very clearly. She was patient and a joy to deal with.
19 April 2025
Very good no issues. Again salesman was excellent.
09 April 2025
The process was smooth, and we were kept u=informed of progress at each stage.
26 March 2025
I have bought several cars from Jordan and Ocean BMW now and find the service second to none.
16 June 2025
Received a late telephone call for urgent works needed doing to pass the MOT. We had arranged for the car to be picked up at 4 pm and were already en route to pick up the car. Had to extend our loan car and arrange the work to be done the next day.
15 June 2025
Wrong parts ordered but full recovery of situation from there on
15 June 2025
As above
14 June 2025
Fixed my car quickly.
14 June 2025
As above
12 June 2025
As above.
12 June 2025
Quick and easy, yet some confusion over the booking times and advice received
11 June 2025
As above
11 June 2025
We found everyone very helpful and the car service dealt with efficiently after being booked in last minute, car spotless when we picked it up. Far better experience than the last service.
10 June 2025
I was well looked after by the Receptionist and also Jamie & Alex from the Service Dept.
10 June 2025
Jamie was very helpful and put my mind at ease when dealing with issues I had with my car. Equally sorted out a loan car very quickly and booked my car to be sorted. I would highly recommend Jamie and had a very positive experience with him.
10 June 2025
Although waiting nearly 2 weeks for my car the process of getting the car picked up and a getting a courtesy car until mine was repaired went well.
08 June 2025
Wanting to charge to collect car. For a recall?
08 June 2025
After picking up the car after the service was looking at the video supplied by the engineer I was surprised to see that he recommended changing the bonnet Struts. A price was given to carry this out. Nobody called to tell me this.
07 June 2025
Great service. My car also washed
06 June 2025
See above
06 June 2025
Work completed as required in a timely fashion with courtesy car provided
03 June 2025
As previously mentioned
03 June 2025
Shout out to Jamie. My car took a little longer than originally anticipated and he seamlessly sorted me out with a courtesy car - no dramas. Car feels like new after its repair.
02 June 2025
I'm satisfied that the service was done by BMW trained staff who took care of my car.
02 June 2025
I had wanted to help to extend the warranty but was told that they don't do it and I needed to contact BWW INSURANCE or do it on line, the online bit didn't work so I contacted them directly and they sorted it out!
30 May 2025
The service I received wasexcellent
29 May 2025
They were the best in helping me
28 May 2025
All timed as agreed . Car going well .
24 May 2025
A thorough process.
23 May 2025
Great service
19 May 2025
Because that's how it was.
18 May 2025
Overall experience was better than my previous visit but I had 2 new front tyres & wipers. Tyres not set correctly or equally so I had to adjust myself once I got home. Would atleast expect all tyres to be set correctly when paying for 2 new ones.
17 May 2025
Efficient service
16 May 2025
Very satisfied
15 May 2025
Ok you cleaning the car in and out But the app seems pointless as you booked me in a month overdue You assumed I owned the car as you were expecting payment from me on the day I lease the car and have a maintenance plan in place so quite poor really
13 May 2025
Everything proceeded as expected
12 May 2025
I was delighted to received a sippy cup!
12 May 2025
Always happy , my car and myself are always looked after
09 May 2025
The service didn't take long and the lady behind the service desk was lovely and helpful ??
07 May 2025
All jobs completed to a good degree
07 May 2025
Great service. Sadly the work didn't fix the problem and I'll have to got back
07 May 2025
always good
06 May 2025
Everything went very smoothly this time
06 May 2025
Easy experience
06 May 2025
Same as above
05 May 2025
Just the cost is too high
01 May 2025
Friendly knowledgeable staff and hassle free service
30 April 2025
Friendly, efficient, knowledgeable staff left us feeling confident of the service we were about to receive.
29 April 2025
Perfect customer service
28 April 2025
Isac was very professional and friendly. Nothing was too much trouble and he kept me informed about progress.
28 April 2025
1 star lost to waiting time
27 April 2025
Completely satisfied
25 April 2025
As above friendly,helpful and happy to help and discuss things with you
25 April 2025
Friendly staff, team and professional job done on my car.
23 April 2025
Outstanding customer service
22 April 2025
The service and mot went well and the video sent was very informative Jamie call me and gave me ok to pick up and sent us the documentation. There was a difference on the invoice to what I was told on booking but this was sorted straightaway
21 April 2025
The service team complete the work to a high standard in the time quoted. They are all friendly and helpful with an obvious depth of knowledge of BMW cars.
21 April 2025
They fixed my problem.
20 April 2025
All staff at Ocean Falmouth are excellent and service is always exceptional.
19 April 2025
Jamie was polite and helpful especially with finding out how long the service should take. He said he'd keep me updated which he did.
18 April 2025
Car returned washed and ready to go
16 April 2025
Staff polite and friendly but if making dealer can't source fault with standard equipment who can?
15 April 2025
We were supplied with a good quality video made by the service engineer going around our vehicle pointing out any possible issues.
15 April 2025
I dealt with Jamie who is a credit to the business.
15 April 2025
Quick and easy
15 April 2025
Excellent service as always
15 April 2025
co44mpletely satisfied
14 April 2025
I did ask for the car to be cleaned but when I collected the car it hadn't been
13 April 2025
Issac at Ocean Falmouth went above and beyond. Greeting us and giving us an eta for when the work on the car would be complete. We could then plan our day accordingly. Top man.
13 April 2025
Very good , went through report
12 April 2025
Always want to come back to Ocean, experience is great.
12 April 2025
Very friendly professional and accommodating staff
08 April 2025
Was kept informed and the advisories were explained on collection
08 April 2025
Happy with the service
08 April 2025
From arrival to collection the service is always friendly and professional
08 April 2025
Harriet Knight kept us informed throught the whole process with prompt and concise information.
07 April 2025
The staff were very helpful and attentive. Isaac explained everything I needed to know about our car.
07 April 2025
Finished service an hour earlier than estimated
07 April 2025
Kept me informed regarding car recall
06 April 2025
Confidence in the best service
05 April 2025
Isaac was very thorough and helpfull.
04 April 2025
Car serviced one time and the car looked amazing after a wash
04 April 2025
Service was great and called to check up on certain things where other places may not have
03 April 2025
Always helpful
03 April 2025
My planned work and an additional oil change notified by the car after I had booked the car for service were both able to be done on the same day.
02 April 2025
Experience was excellent and was kept informed while waiting for my ??to be serviced.
02 April 2025
Still items outstanding, but colleague was very knowledgable and friendly.
01 April 2025
Efficient and updated throughout
01 April 2025
See above
01 April 2025
Professional and reliable help and Information.
31 March 2025
Nothing for me to do. very easy
31 March 2025
Great service/ customer care going the extra mile with additional help provided.
31 March 2025
Vehicle in good order. Staff excellent. Admin pre work (appointment) is sometimes not straight forward to arrange. The centre is quite a distance from home and requires logistics if no rental car available (more often the case lately)
31 March 2025
Well organised & friendly service.
31 March 2025
I was met at the door by a member of staff who was expecting me and took my details explaining the time frame and a text to say it will be ready. The work was carried out quite quickly and I was able to pick the car up sooner than expected.
31 March 2025
Toby was very helpful and efficient.
30 March 2025
A better personal service than our last visit, so great improvement, Thankyou
30 March 2025
Collection and Delivery of car
30 March 2025
There was a slight breakdown in communication when my car wasn't ready on time, but the staff worked hard to resolve the problem that this caused and went the extra mile to sort it out.
29 March 2025
I'm happy with the work that was carried out, rather annoyed that I was asked to return on another date to complete the work!
27 March 2025
Very good analysis and clear communication
26 March 2025
Very polite service, excellent communication
26 March 2025
The service I received was excellent, Isaac, despite having an injured hand, provided a fast and very friendly experience when paying for the service and providing feedback.
26 March 2025
Booked in for 10am mot, 2 hrs 50 mins waiting! Never had to wait that long in the past anywhere! 1 hour max as allocated by the dvla for checks to be completed, no video received on tyre/brake condition, service not carried out and wiper replacement
26 March 2025
Very helpful informative
25 March 2025
The service was faultless!
10 May 2025
Danielle talked me through the quite technical aspects of the car, explaining very clearly throughout the handover.