Loading...

WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The MOT was done very thoroughly and they recommended what may need doing next time.

Service

Superior customer service. Monty (I think that was the name) really looked after me, helped me to get my car fixed in time for me to drive home from Cornwall. The whole team were friendly and very responsive.

Service

Cant do enough for you. Very friendly

Service

Friendly and helpful

Service

Everyone is so friendly and helpful. Alfie Rice goes the extra mile to make sure everything is done and we need for nothing.. The facilities are exceptional (and the coffee and chocolate machine also)!

Service

I've not yet had a service but the follow up procedure has been very good.

Service

Service carried out within timescale and comfortable seating area whilst waiting

Service

The car computer wasn't reset after the front pad change, so it is still indicating I need to change my front brake pads. This means I will have to make a special trip to Falmouth for this to be done, at least two hours round trip for me.

Service

Easy to organise once you get through. Poor telephone system took ages to get through. Service centre staff very good explained everything really clearly and spent time with me. Gave us lift to town and then picked us up much appreciated

Service

For all the reasons above. I consider the customer service I received so good that it will ensure I stay at BMW when it’s time to choose a new car.

Service

Again staff very polite and helpful

Service

For the reasons given in question 1.Would have got a 5 if not for the fact that I have noticed that servicing prices seem to have increased considerably more than inflation. £53 for MOT - fine£120 for brake fluid change - appears a bit OTT

Service

Given the cost of the service, for what is essentially an oil change screen, wash top up and safety check, I was disappointed that the car was not cleaned, as I had been promised it would be when the car was dropped off.

Service

They always obtain answers to any questions and go out of their way to help.

Service

A most satisfactory performance by all staff in Falmouth

Service

Problems rectified and car returned in good time.The whole experience was very professional.

Service

The vehicle was serviced and returned as advised plus it was given a wash and a vacuum, thank you.

Service

Alfie Rice in service was friendly, polite, professional and very knowledgeable. Despite my car being with you for longer than originally planned, he made it far less of a nuisance and explained it all very well.

Service

Service advisor was fantastic and really helped solve my X3 problems.

Service

Friendly helpful staff - couldn't do enough for me and left me feeling very valued as a customer. They fixed and returned my car very speedily with no notice of it coming in.

Service

Overall pleased with the service that was carried out, however I was advised that the service would take approx 90 minutes, it ended up being 3 hours.

Service

The electrical problem was identified and the cause clearly explained.

Service

Professional service throughout

Service

Excellent service

Service

I was told how things would work and it all happened as expected. I was contacted by phone at the time I was expecting to say the job was complete

Service

Everything sorted

Service

A great team of people here

Service

I felt as if I was being fobbed off with the excuse "its a characteristic" and not a fault. The brake pedal looses it vacuum over night.

Service

Everything went according to plan. Staff very helpful.

Service

Very nice, friendly staff

Service

Car collected and returned

Service

Concerned there was a fault that was thoroughly examined.

Service

Left car picked up car, doesn’t come any easier than that.

Service

same as above

Service

As above, attentive and engaging staff.

Service

Tyres were inflated to incorrect pressures including 2 new tyres.On querying this at Ocean Falmouth I was 'dealt with' by member of front desk staff who failed to ackowledge the error and with what would have satisfied me, an apology.

Service

Nothing is too much bother for Ocean BMW. They really look after their customers and go the extra mile when required.

Service

Blatantly misled with regard to time our car needed to be in the service workshop.Due to lies being told about how long our car would be required, left us with an unscheduled delay of more than 3 hours in addition to the rest of the day I had lost.

Service

Staff very helpful and kept me informed.

Service

Received 2 calls about a vehicle recall. First said drop it in first thing we need it all day. Second was to confirm and when asked about being"all day" said we could have it done in a couple of hours in the morning. On arrival restated need all day.

Service

Staff were competent and friendly and importantly well informed about my vehicle.

Service

Never use ocean again

Service

They collected my car from home and returned it as they said.

Service

Kept me updated and sorted a hire car very quickly.

Service

Car not washed or valeted

Service

I would recommend the staff at Ocean Falmouth - they have been really good over the 14 years I have owned a BMW.

Service

Great, friendly staff.

Service

Excellent

Service

The checks I asked for were completed on time and the battery charge I needed was undertaken.

Service

Nothing to add

Service

Always have to wait longer than quoted said extra half hour while car washed and vacuumed when car brought neither had been done. Quoted 90 mins took 2 half hours . Never offer rental or collection live nearly hour away

Service

Service took all of 4+ hours. I asked to be kept informed when I arrived, but was told nothing. The staff member didn’t seem to have any idea of awareness or even where she was. I was asked if I wanted a wash & vac. Which turned into another shambles

Service

Staff very informative

Service

Just an MOT. Car was washed and hoovered.

Service

As an unexpected customer Ocean Falmouth went out of their way to accommodate us in their Service schedule. In particular Mr Monty Sharp, after- sales/service advisor was brilliant he could not have been more helpful. as were the Ocean Workshop.

Service

Repairs were completed on time.

Service

They did what it said on the tin

Service

I would have given completely satisfied, but I had an extra hours wait over the time you stated.

Service

Helped me out of a tight spot. Let me know what was happening every step of the way

Service

Work all done satisfactorily and on time.

Service

It is always a pleasure to visit the BMW show room,good and polite service from all the staff at Ocean Falmouth.

Service

Having recently relocated from France , and had experience of BMW in Ireland, I can say without a moments hesitation this was the best experience.A smile and hot coffee on arrival, friendly and efficient throughout , 100% satisfied.

Service

Easy to book the service slot, car went in on time, friendly professional service. Coffee etc available in the waiting area which was comfortable. Car serviced while I waited.

Service

4 shiny new wheels under warranty and some minor service items, what's not to like.

Service

Extremely satisfied, cannot think of any way the experience could have been improved

Sales

people who know what they are doing. sale transaction with no hassle.

Sales

small chip in paintwork

Sales

As always the highest standards special thanks to Steve & Chelsea

Sales

Everything went on time and as expected

Sales

everything went smoothly

Sales

Overall experience was completely stress free and professional.

Sales

Staff are great & attentive.

Sales

Answered all my queries promptly and was keen to find exactly what I wanted.

Sales

Again sales exec Nick made it a pleasure

Sales

a simple easy process, kept informed throughout and pleasant to deal with

Sales

it clean friendly and no pressure to buy a brilliant experience