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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was as you would expect for a premium brand

Service

Prompt service

Service

Quick, easy and easy extremely helpful

Service

No problems therefore satisfied.

Service

The service department at the dealership has one particularly rude unprofessional woman working there which completely ruins the experience of attending a prestige dealership. Her unhelpful behaviour and down right rudeness is quite unacceptable.

Service

It was quicker than expected, and the usual efficient service. Only dismayed at the waiting time when booking in and checking out.

Service

because the job was completed satisfactorily

Service

See above to which I would add all work was evidenced by video- car was very well cleaned.

Service

No issues, treated well and looked after - car came in for work and was all fulfilled

Service

I was totally satisfied with the reception I got at BMW Ocean and the way I was treated throughout.

Service

Excellent friendly service.

Service

all completed as expected

Service

Overall very good service. Monty at Falmouth service dept is an excellent customer facing member of your staff. The complimentary clean could sometimes be better!

Service

I was always kept up to date with the problem and repain

Service

Brought my car in to have coolant level looked at, on inspection, technician a component on my anti roll bar had snapped. Fixed straight away under warranty.

Service

Traffic before the appointment held us up and yet despite being late the service staff managed to fit us in and completed the work quickly

Service

Great service as always

Service

Professional

Service

Falmouth Ocean were not involved in our recent repairwork at Falmouth Coachworks - were they ?

Service

Poor customer service, poor experience, problem not solved but still charged, then sent down the road where they send all their customers with this problem.

Service

Monty was brilliant ??

Service

Really pleased with the professionlism of the bmw technician for providing an excellent video presentation of my car condition.

Service

Car was cared for and always updated with many a yarn from Mr Yeo. Big thanks to the team Tony, Monty, Becky, Matt and the bloke in glasses.

Service

Excellent customer experience

Service

Only had a service with the mini jcw I had before the m2 and mini was good and looked after. Family member had her bmw services and came back with a scratch they claim they had nothing to do with.

Service

We were on holiday. Ocean were really helpful, polite and made the experience almost pleasurable. They fitted us in without a problem, dropped us into Falmouth for a couple of hours whilst fixing the car and picked us up again.

Service

Hassle free service.

Service

Ocean Falmouth staff extremely attentive and this is reflected in the workmanship provided.

Service

Really appreciate BMW picking car up and leaving courtesy car.

Service

Friendly and helpful albeit not cheap

Service

Straight forward and easy to book

Service

Good and professional costumer service.

Service

Very friendly staff ....

Service

You don't give courtesy cars anymore without charging us to have them - they used to be part of the service!

Service

Excellent people, service and sales. And as a German. Businessman friend said

Service

Reliable friendly staff. The sales man Josh, was extremely patient and helpful.

Service

The service representative was very efficient and approached.

Service

Smooth experience

Service

I was kept in touch with the work carried out

Service

friendly and helpful staff

Service

did a good job at short notice

Service

Once again, delighted by the result but never satisfied with the promised timing, which is always way out.

Service

Friendly, reliable service

Service

Did what I wanted them to do.

Service

Tom Hett is an excellent contact

Sales

Always a good experience dealing with Ocean BMW Penryn

Sales

Very good

Sales

Quality product that in reality goes beyond what is advertised. Sometimes it's the little touches that amplify the big technology advances.

Sales

After some quite hard negotiations first off, our dealer in conjunction with some good deals from BMW came up trumps with an amazing deal getting us a car with an even better spec than we required.

Sales

I was always kept up to date and any difficulties I encountered along the way were solved quickly and successfully.

Sales

The whole experience was both professional and at the same time friendly.

Sales

help always available

Sales

Very warm, helpful people that came with great recommendations that helped me select the correct car for me

Sales

Got it sorted quickly