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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tyres were inflated to incorrect pressures including 2 new tyres.On querying this at Ocean Falmouth I was 'dealt with' by member of front desk staff who failed to ackowledge the error and with what would have satisfied me, an apology.

Service

Staff very helpful and kept me informed.

Service

Blatantly misled with regard to time our car needed to be in the service workshop.Due to lies being told about how long our car would be required, left us with an unscheduled delay of more than 3 hours in addition to the rest of the day I had lost.

Service

Nothing is too much bother for Ocean BMW. They really look after their customers and go the extra mile when required.

Service

Received 2 calls about a vehicle recall. First said drop it in first thing we need it all day. Second was to confirm and when asked about being"all day" said we could have it done in a couple of hours in the morning. On arrival restated need all day.

Service

Staff were competent and friendly and importantly well informed about my vehicle.

Service

Never use ocean again

Service

They collected my car from home and returned it as they said.

Service

I would recommend the staff at Ocean Falmouth - they have been really good over the 14 years I have owned a BMW.

Service

Car not washed or valeted

Service

Great, friendly staff.

Service

Kept me updated and sorted a hire car very quickly.

Service

The checks I asked for were completed on time and the battery charge I needed was undertaken.

Service

Excellent

Service

Nothing to add

Service

Service took all of 4+ hours. I asked to be kept informed when I arrived, but was told nothing. The staff member didn’t seem to have any idea of awareness or even where she was. I was asked if I wanted a wash & vac. Which turned into another shambles

Service

Always have to wait longer than quoted said extra half hour while car washed and vacuumed when car brought neither had been done. Quoted 90 mins took 2 half hours . Never offer rental or collection live nearly hour away

Service

Just an MOT. Car was washed and hoovered.

Service

Staff very informative

Service

As an unexpected customer Ocean Falmouth went out of their way to accommodate us in their Service schedule. In particular Mr Monty Sharp, after- sales/service advisor was brilliant he could not have been more helpful. as were the Ocean Workshop.

Service

Repairs were completed on time.

Service

Helped me out of a tight spot. Let me know what was happening every step of the way

Service

They did what it said on the tin

Service

I would have given completely satisfied, but I had an extra hours wait over the time you stated.

Service

Work all done satisfactorily and on time.

Service

It is always a pleasure to visit the BMW show room,good and polite service from all the staff at Ocean Falmouth.

Service

Having recently relocated from France , and had experience of BMW in Ireland, I can say without a moments hesitation this was the best experience.A smile and hot coffee on arrival, friendly and efficient throughout , 100% satisfied.

Service

Easy to book the service slot, car went in on time, friendly professional service. Coffee etc available in the waiting area which was comfortable. Car serviced while I waited.

Service

4 shiny new wheels under warranty and some minor service items, what's not to like.

Service

Quick,

Service

On bringing my car in for service I was not sent off with a loan car for 90 minutes - waiting for the car which (1) had little fuel (2) was blocked in. The service team are just great - there are simply not enough of them.

Service

work done as planned on time

Service

Ocean go that extra mile and there customer service with help from Monty Sharp could not be better he goes the extra mile to help with all customer problems nothing is to much trouble for him

Service

All the work we needed on our X5 was carried out according to the quotation. It did take an hour longer (3 hours wait in total!) due to extra work needed and there was not time to have our car cleaned then as we had an onward journey planned. Busy!

Service

Concerning the car and the service I received, I was totally satisfied. The big problem as far as I was concerned, was that I was told the procedure would take 90 minutes. In fact, this was miscalculated by exactly one hour. This was very annoying.

Service

It was easy with no issues and good service by staff

Service

Polite staff, free coffee, always get a lift home when I need it.

Service

Helpful and very easy to work with/talk to.

Service

Friendly and professional attitude of staff.

Service

everything went smoothly

Sales

As always the highest standards special thanks to Steve & Chelsea

Sales

Everything went on time and as expected

Sales

Overall experience was completely stress free and professional.

Sales

Staff are great & attentive.

Sales

Again sales exec Nick made it a pleasure

Sales

a simple easy process, kept informed throughout and pleasant to deal with

Sales

Answered all my queries promptly and was keen to find exactly what I wanted.

Sales

it clean friendly and no pressure to buy a brilliant experience