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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service & car washed on return to garage.Service details explained clearly.

Service

Replacement car ready and quick handover

Service

Great experience

Service

Work completed to a high standard, efficient friendly service.

Service

Everything went very smoothly from the booking to having the device done.

Service

Nothing really to say 5*

Service

See above

Service

I left my car for service, everything had been done correctly and was ready and available on time.

Service

Very good friendly and efficient service. Friendly and welcoming staff.

Service

The team looking after servicing at Falmouth BMW are always friendly and helpful, they are pleasant to deal with and answer any questions honestly.

Service

Similar reasons as above.

Service

Excellent service and communication and extra care taken due to covid issues.

Service

Good service

Service

I did receive a high level of service from Ocean.When I collected my car,the handover was really easy.I hope this has solved the problem.Thanks to Tony Jewell for his good work.

Service

See 1

Service

They went out of their way to sort out problems and got me back on the road

Service

My vehicle was in for a recall and i mentioned that the battery was not charging. 'Not a problem' I was told. The vehicle was kept overnight, put on charge and, unfortunately, it was found to have a fault and was replaced. No fuss service.

Service

Job done quickly

Service

As above

Service

Very quick and friendly

Service

They kept their word on my warranty, were honest and forward with their findings and ultimately fixed my problem. Well mannered and gave a fab spec courtesy car.

Service

Courteous, helpful and professional service from all involved, you feel at ease and reassured that your vehicle will receive the best care to keep it running to a high standard as it was built to do.

Service

First class service as usual.

Service

Great service and friendly staff.

Service

Good system from booking to completion especially considering Covid restrictions.

Service

Well looked after

Service

Happy with what was delivered, but timescales were an issue. Ocean Falmouth are coping admirably with the current Covid restrictions, although a little wait to be served.

Service

The service was excellent

Service

Everything went satisfactory and they brought the service forward to accommodate me

Service

Great explanation in video - breakdown on invoice etc.

Service

Everyone extremely helpful and courteous

Service

Brilliant help with service personnel going well beyond what I expected of them. Thank you Ocean.

Service

Had a health check. No problem quick and efficient. Felt safe in the showroom.

Service

Car comes back perfect and clean

Service

All work done to a high standard

Service

Because I was looked after well,

Service

Friendly and efficient

Service

Always friendly and knowledgable. I always manage to book appointments that suit me. Great service.

Service

Content and timescale as specified

Service

what it says ,completely satisfied!

Service

Car was delivered back to me on time

Service

service completed without any issues

Service

It's so convenient to me and the welcome I receive with a smile is so inviting

Service

Was kept informed

Service

The work was done well and quickly, the service staff are friendly (usually), the process (COVID) worked very well - no problems there.

Service

The ordering process was straight forward after having built the car online and forwarding the completed car to the sales department. I had a provisional date of delivery within a few weeks and plenty of feedback on the progress of the build.

Sales

Matthew was Great to deal with

Sales

Even in the middle of a pandemic everyone went out of the way to help.

Sales

I know it took longer to receive my car but I know it was beyond anyones control even though the sales team were very apologetic. It meant a lot to me that they kept me in the loop.

Sales

I had decided that I was not going to change my BMW for a while. Completely unexpectedly I took a call from Matthew. and in essence, he sold me the change. Really pleasant and helpful to deal with and, considering COVID, eased the overall process

Sales

From my first enquiry right through to handover of my new car, and under difficult circumstances, I received regular communication and excellent service all round, particularly from Josh Chaplin

Sales

It was easy because of the efficiency of the sales team .

Sales

We had an issue with ordering petrol however the sales team at ocean have been extremely helpful and guided us into a car that we love

Sales

No issues at all - handled really well and Matthew Peck was very helpful and responsive. Although there was a delay with the delivery I was given a fab car to drive around in, in the interim. Great customer service

Sales

Nick was very helpful in our purchase of car during lockdown and flexible with a collection time.