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Alfie, in service is a great asset to your team!
Pleased with the courtesy car and timely work
Service and MOAT done on time
Nothing went wrong
The technicians did what what they were tasked to do. And the replacement sun roof blind seems to be working. As did the original before failing.
Again Josh and the team did a great job
Satisfied with the work carried out
Service completed on time. Friendly service staff. Reasonable value.
All perfect as usual
Quick, efficient and polite service. No problems. Car returned cleaned and vacuumed.
No issues all to plan
They always do a good job
Extremely helpful staff. Felt safe with the Covid safeguards that were in place.
Really accommodating, friendly, totally customer orientated and professional.... one of the best customer experiences I have ever had in a BMW dealership
Work completed on time & cost did not break the bank. 3 Series servicing costs still seem to compare very favourably with other manufacturers, & not just the other luxury brands.
I found everyone helpful, and happy with your service!
Tony Jewell is a very experienced person he is an asset to BMW great team work
Good standards, car washed and hoovered.
Feel very welcoming down there and have always been helpful when I have asked questions and advice
the car was cleaned
Friendly, helpful and not pushy. Went above and beyond to get me my dream car in an affordable way.
Friendly and efficient help
It was easy to book the appointment, I was seen on time. Pleasant staff. All very efficient
All done on time
Hassle free event. Friendly service with Monty. Car returned on time.
Everything was carried out as promised , courtesy car was ready and my car washed and hoovered...no complaints whatsoever
They were quick with the service
Nothing was too much trouble. They were happy to collect the car. Arrived when they said they would, contacted me to authorisework and still completed same day.
Lack of communication took longer than said
Very satisfied , Monty was very helpful & efficiant. Thank you for the loan car whilst the warranty recal was being done.
Despite my comments above the staff at Ocean were friendly & helpful and the service received was fine.
The service I receive is excellent
Efficient and helpful and good communication
Service Department extremely helpful in assisting customer care and listening to the customer. Both Monty and Alfie Customer Service front desk persons worked hard to get the best result for the customer and BMW. Both were polite and knowledgeable.
Everything was arranged by the service centre for me. The staff were polite and efficient.
Polite on time car returned clean.
Helpful staff and excellent service
Felt as ease and friendly staff
Service team member very helpfull
Good Procedures, Good treatment
On this occasion, apart from a 15,000 mile service for the X1, the team had to deal with a range of complex issues involving a series of malfunctioning dash cams on our new M135i and managed to achieve a satisfactory result.
This was a factory recall. The car was collected and returned to me. I cannot comment on the work done as I cannot see the result. The car was also washed.
Really nice guy picked car up and told me exactly what was going to happen and that he would deliver car back at end of day. Quick phone call to say it was all completed along with video .
They kept in touch with me letting me know how the repair was going. Even though there was a delay with the part not being delivered on the expected day, they phoned me to explain. All was ok
Brake fluid changed and car also valeted - without asking. Great PR !!
Great communication, thorough approach, REALLY nice people to deal with
Professionalism of your service dept is first class.
again Josh was helpful talked through everything
Just easy to deal with
The service and willingness to offer the complete customer delivery by Nick Martin at Ocean Penryn was just excellent
The staff were very helpful especially Nick Martin who dealt with the sale of the car. He took us through the sale, collection and after sales being helpful and considerate to our needs.
delighted with the car
Again the team were amazing Nick arranged everything and it was so easy - Ocean Falmouth are fab!
Great service and delivered on all promises
Very quick delivery
Matt was great. Friendly, explained everything. Whole experience was relaxed.
During the current climate, nothing was to much trouble for Nick and the team at Ocean, we were treated with the up most professionalism , well informed throughout the process.
Good service, professional people, a high quality product.
I'm always valued as a customer and Nick never fails to be courteous and respectful.
Everything was flawless; the buying process and the car handover were thoroughly enjoyable. Dealing with Josh really made the experience for us. We loved driving away with the new car after what was a straightforward and enjoyable process!
Great experience made me feel looked after
I know it is hard with the social distancing due to the Covid-19 pandemic, but when I cam in to put a deposit down and then drive away I felt my health and safety was put first and he made it an amazing experience to drive the car away feeling great!
Great dealer with honest caring staff
Attentive staff and pleasant surroundings