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Service & car washed on return to garage.Service details explained clearly.
Replacement car ready and quick handover
Work completed to a high standard, efficient friendly service.
Everything went very smoothly from the booking to having the device done.
Nothing really to say 5*
I left my car for service, everything had been done correctly and was ready and available on time.
Very good friendly and efficient service. Friendly and welcoming staff.
The team looking after servicing at Falmouth BMW are always friendly and helpful, they are pleasant to deal with and answer any questions honestly.
Similar reasons as above.
Excellent service and communication and extra care taken due to covid issues.
I did receive a high level of service from Ocean.When I collected my car,the handover was really easy.I hope this has solved the problem.Thanks to Tony Jewell for his good work.
They went out of their way to sort out problems and got me back on the road
My vehicle was in for a recall and i mentioned that the battery was not charging. 'Not a problem' I was told. The vehicle was kept overnight, put on charge and, unfortunately, it was found to have a fault and was replaced. No fuss service.
Job done quickly
Very quick and friendly
They kept their word on my warranty, were honest and forward with their findings and ultimately fixed my problem. Well mannered and gave a fab spec courtesy car.
Courteous, helpful and professional service from all involved, you feel at ease and reassured that your vehicle will receive the best care to keep it running to a high standard as it was built to do.
First class service as usual.
Great service and friendly staff.
Good system from booking to completion especially considering Covid restrictions.
Well looked after
Happy with what was delivered, but timescales were an issue. Ocean Falmouth are coping admirably with the current Covid restrictions, although a little wait to be served.
The service was excellent
Everything went satisfactory and they brought the service forward to accommodate me
Great explanation in video - breakdown on invoice etc.
Everyone extremely helpful and courteous
Brilliant help with service personnel going well beyond what I expected of them. Thank you Ocean.
Had a health check. No problem quick and efficient. Felt safe in the showroom.
Car comes back perfect and clean
All work done to a high standard
Because I was looked after well,
Friendly and efficient
Always friendly and knowledgable. I always manage to book appointments that suit me. Great service.
Content and timescale as specified
what it says ,completely satisfied!
Car was delivered back to me on time
service completed without any issues
It's so convenient to me and the welcome I receive with a smile is so inviting
Was kept informed
The work was done well and quickly, the service staff are friendly (usually), the process (COVID) worked very well - no problems there.
The ordering process was straight forward after having built the car online and forwarding the completed car to the sales department. I had a provisional date of delivery within a few weeks and plenty of feedback on the progress of the build.
Matthew was Great to deal with
Even in the middle of a pandemic everyone went out of the way to help.
I know it took longer to receive my car but I know it was beyond anyones control even though the sales team were very apologetic. It meant a lot to me that they kept me in the loop.
I had decided that I was not going to change my BMW for a while. Completely unexpectedly I took a call from Matthew. and in essence, he sold me the change. Really pleasant and helpful to deal with and, considering COVID, eased the overall process
From my first enquiry right through to handover of my new car, and under difficult circumstances, I received regular communication and excellent service all round, particularly from Josh Chaplin
It was easy because of the efficiency of the sales team .
We had an issue with ordering petrol however the sales team at ocean have been extremely helpful and guided us into a car that we love
No issues at all - handled really well and Matthew Peck was very helpful and responsive. Although there was a delay with the delivery I was given a fab car to drive around in, in the interim. Great customer service
Nick was very helpful in our purchase of car during lockdown and flexible with a collection time.