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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

cheerful service, efficiently dealt with

Service

The icing on the cake for me was that the workshop manager collected and returned the car all in the same day. It saved me worrying about having to wait around the garage amongst other people during lockdown. It was very kind and helpful .

Service

very helpful in keeping me updated on the progress of the work on my car

Service

kept informed of service progress, clearly advised of service payment plan and savings, signed up for that. car was washed and cleaned, small front bumper fix done at no cost

Service

In difficult circumstances with COVID-19 still able to book a repair

Service

Job completed ahead of estimate to an excellent standard.

Service

Quickly booked in.Works competed on time,kept me informed of all ongoing works.

Service

Miami and Steve were excellent in their delivery, making the whole process an enjoyable experience

Service

Everything done to my satisfaction

Service

No issues everything went as was first briefed on arrival. First class service

Service

Problem dealt with efficiently.

Service

Everything completed on time very efficient

Service

Everything carried out as required

Service

Fast friendly service.

Service

All work carried out well and good advice on future service requirements.

Service

Did. Everything necessary, and ensured I was comfortable

Service

No issues.

Service

Service was performed in an efficient and timely manner, exactly as agreed. The staff are very positive and helpful.

Service

service done in good time

Service

Even in these trying times they were very helpful especially Tony who I have dealt with a few times. Great guy!

Service

When I picked the car up after the service it was explained fully what had been done and this information was also sent to me via email.

Service

Good service and prompt

Service

Awesome service.

Service

In the present time it felt very safe

Service

Problems solved.

Service

All work carried out to a high standard

Service

BMW Ocean have always been very good

Service

First class salesman

Sales

Due to the Covid-19 situation the car could not be delivered on the arranged date, but once things started moving I cannot fault the service. Everything possible was done to make me feel comfortable with the delivery.

Sales

Staff are al very polite and helpful even though on this occasion because of COVID 19 I did not actually go to the centre

Sales

Despite all the difficulties caused by the 'shutdown', communication was good, and the new car was received asap after the Sales Centre opened.

Sales

Professional friendly and helpful even with the current constraints.