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Everyone extremely helpful and courteous
Brilliant help with service personnel going well beyond what I expected of them. Thank you Ocean.
Had a health check. No problem quick and efficient. Felt safe in the showroom.
Car comes back perfect and clean
All work done to a high standard
Because I was looked after well,
Friendly and efficient
Always friendly and knowledgable. I always manage to book appointments that suit me. Great service.
Content and timescale as specified
what it says ,completely satisfied!
Car was delivered back to me on time
service completed without any issues
Was kept informed
It's so convenient to me and the welcome I receive with a smile is so inviting
The work was done well and quickly, the service staff are friendly (usually), the process (COVID) worked very well - no problems there.
Excellent surroundings with clear instruction regarding COVID and precise feedback on the service provided/
Good communication,informed me when the car was ready for collection.
No faults in service.
Did what was needed and what I wanted to be done.
The service assistant listened to what I had to say and took notes on everything I'd reported to pass onto the workshop. Subsequent correspondence made everything abundantly clear with nothing hidden at all.
We have known Monty for many years and he always gives us a brilliant service
Best in the West! Perfect performance as usual. Covid arrangements excellent, vehicle collection from home, serviced, MOT,d and retuned home squeaky clean!
The car was returned in tip top condition and washed as an extra benefit !
Sorted out problem which has rumbled on for 5 years free of charge
Given easy to understand options and signed up for a service pack
safety recall carried out efficiently
It was all explained what had been done
One simple problem that was sorted right away
The service was completed as expected and a suspension fault diagnosed and fixed before I was aware of the issue.
nick was great
Great service as always, friendly, helpful, knowledgeable and treat you as a valued customer.
Did what was asked, polite, friendly, but would only take card payment which was frustrating as cash was set aside to pay this bill.
as far as i know all done as should be
easy and efficient
A smile came on my face the first time I drove the car after the service. It was a real experience to realise that the although not new was now even better than then.
I had decided that I was not going to change my BMW for a while. Completely unexpectedly I took a call from Matthew. and in essence, he sold me the change. Really pleasant and helpful to deal with and, considering COVID, eased the overall process
From my first enquiry right through to handover of my new car, and under difficult circumstances, I received regular communication and excellent service all round, particularly from Josh Chaplin
It was easy because of the efficiency of the sales team .
We had an issue with ordering petrol however the sales team at ocean have been extremely helpful and guided us into a car that we love
No issues at all - handled really well and Matthew Peck was very helpful and responsive. Although there was a delay with the delivery I was given a fab car to drive around in, in the interim. Great customer service
Nick was very helpful in our purchase of car during lockdown and flexible with a collection time.
Very easy to make the initial contact and purchase of vehicle. Delivery of my vehicle was professional considering that we were under lockdown for COVID-19 at the time.
Kept informed from day one
The sales team at Ocean, weren't pushy like some dealerships. I felt they listened and really tried to provide what I required. Many thanks all at Ocean!
Always courteous, friendly and polite and kept up to date during manufacturing process and through to delivery. Always have received excellent service and help. Advice always forthcoming on concerns and any issues.
Always made to feel comfortable, never pressured.
Nick Martin looked after us through out, a very experienced polite kind friendly team member Nick kept us informed of every detail, Bret made sure we were happy between them they made me feel appreciated and put a smile on my face to remember, Thanks
Matthew kept me up to date throughout the process and the manager Steve also gave me regular calls to make sure everything was on track. Less than a week after walking in, I drove out with the car.
Showroom was impressive as was the car port when driving away the new car
Nick was helpful and knowledgeable during the whole process.
Expert sales person in Nick.He is very knowledgeable, professional in his approach and friendly. Excellentperson to do a deal with. He understood my needs, kept me informed re progress of the car during build, delivery to Ocean BMW and to me at home.
Very satisfied they were very professional and it was very quick
Very pleased with the service. Matthew was very attentive and came up with a car I love.
Very efficent kept me up to date with phone calls from start to finish. Very professionall.