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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everything carried out as discussed in an efficient and very helpful manner.

Service

Did the job

Service

Monty and Andy Yeo and Tony Jewell are all really helpful and have sorted out my car issues on many occasions

Service

Took my 420 in as a recall. Was offered a courtesy car. The courtesy car was handed over absolutely filthy! Covered in seagull poop. It was then washed. Car then had warning ?? on dash board. Service representative was dismissive. Tyre was low. ...

Service

The front parking sensor on the offside had not been put back in place. However I was able to do this myself so I didn't have to return to Ocean Falmouth to have this rectified.

Service

The downgrade of two places arose as I assume from the recall replacement all my settings had been removed without advising me I found out upon my returnto London Also there was Not record of the work undertaken

Service

I was advised the car would be ready in 2 hours ie 12 noon. I eventually left bmw at 12.45. The representative at the front desk went to lunch just after 12 and there seemed to be no liason with him and his colleagues as to the availability of the ca

Service

The Service Department was helpful as always. Special thanks to Monty for his advice and ongoing help.

Service

Just a health check so no service required

Service

I have I.B.S. and was kept waiting on the premises from 08.00hrs to 15.30hrs before being allocated a courtesy car whilst in the knowledge the car had to be kept in overnight for it to be re-programmed.

Service

As previously explained. Two very expensive hours charged for a simple job.

Service

Very helpful, just a bit later finishing than planned

Service

I went in with a strange problem or I thought it was. Monty at Falmouth knew exactly what was wrong & wouldn't let me drive the car away as he was worried it would break down on me. Arranged for someone to run me home & I picked car up the next day.

Service

I would have liked the engine bay to have been cleaned. Having driven 70 miles to Falmouth, I had to queue for 45 minutes for a service representative to be available.

Service

Experienced no problems

Service

it would have been a 10 but it's the waiting for the repairs

Service

A question not completely answered

Service

Good service

Service

A lack of action on the work requested.

Service

Ocean Falmouth staff offer the very best in customer care and service.

Service

Always helped when needed and answered every question when asked

Service

The service was good but my car came back washed and token effort to vacuum and clean the inside of the car, as they stated all cars get washed and valeted

Service

The service was dreadful and I have written a letter of complaint to the managing director.

Service

Just a true reflection they where very busy so we had a little longer than expected Wait

Service

could have done with a call to say it was ready rather than having to check. also would have liked full explanation of the issue which i had to ask for

Service

As above, plus long wait to book in or collect a car

Service

Cheap repair but I fear future fails

Service

Complete what is required, without putting on extras not requested

Service

I had the car booked in months in advance but when the time came they serviced the car but did not replaced the part why it was recalled....the only reason why I booked it in so the car had to go in a second time for the same reason.

Service

Monty Sharp is excellent

Service

There was an issue but Alfie the ever best customers friend, sorted it with out fuss cannot fault him in anyway, goes the extra 100 miles. He is an asset to your Company.

Service

Got the appointment I wanted Friendly service at Ocean Falmouth BMW was valeted, coffee was good, Wi-fi appreciated

Service

Took longer than expected and no time for the car to be cleaned

Service

Could not find fault with service received.

Service

Good customer service, efficient staff and processes but on the day I waited patiently in the guest area where I was shown to wait for the desk staff. The desk staff then dealt other customers who arrived after me which annoyed me.

Service

The cars were delivered to us with no MOT which Ocean did give us vouchers for. My wifes car was easy as it was done while she waited, mine however was not so easy. Ocean wanted to keep it for a whole day and were not able to give me a courtesy car.

Service

Car wasn't cleaned very well. They no longer supply a courtesy car - you have to pay to use one.

Service

staff friendly and informative courtesy drive to and collection from town centre

Service

The poor decision the dealership took to refuse changing my tyres.

Service

Everything done on time and to usual good standard. also courtesy car available

Service

Despite the service taking longer than expected I was kept informed and well looked after

Service

As above, good service, helpful and friendly staff, repairs carried out effectively.

Service

Appalling. Did not meet our needs. Did not MOT our car when booked in. Returned car with out of date MOT and didn't notice it was out of date even though a service was carried out. Did not get back to me when promised over two weeks ago.

Service

Because they made me feel valued and went the extra mile to make my experience better than I thought it would be. There was a problem with black oil on my opal white leather drivers seat, but the way the servicing department dealt with it was superb.

Service

Tony Jewell handled my problem very efficiently, he supplied me with a Courtesy car and although parts had to be ordered I was back in my car after only a couple of days. He was very pleasant and very helpful. Well done Tony excellent service

Service

they are good

Service

QUITE EXPENSIVE & I HAD TO PAY FOR CAR COLLECTION/DROP OFF AND NOT MUCH OF A BREAKDOWN ON THE INVOICE OF WHAT WAS CHARGED FOR?

Service

Service personnel have always been efficient, polite, helpful and made us feel we mattered. We would like to single out the Service Manager at Penryn who is always cheerful and particularly obliging and helpful.

Service

I was very satisfied with the overall experience carried out with the service on my car through the receptionist who made me feel very comfortable

Service

I was given advice about work needed and this was done quickly.

Service

No courtesy car provided despite being pre-booked. Solved by BMW providing chauffer service to and from my home. Technician working on car left bumper rubbers on bonnet detatched and misplaced. He also failed to reset computer record of work done.

Service

See above. Plus always friendly service

Service

Staff are great, service staff polite knowledgeable and prepared. Sales staff (Mark Blackley?) incredibly knowledgable about the operation of the new 4 series convertible.

Service

Completely impressed with the service

Service

Great service

Service

Staff customer relationship

Service

All went well

Service

Good customer service and efficient

Service

Good service

Service

Very pleased with the valeting to my car and the helpfulness of the staff.

Service

The length of time I had to wait after booking a "while you wait" service was unreasonable and I was also charged more than the pricing online (which I only found out afterwards). Very disappointing from, what I expect to be, a prestige marque and d

Service

Car well looked after, given back to me cleaner than I'd handed it over. Offered as much tea, coffee etc while waiting in plush area.

Service

Efficient, friendly and personable service staff

Service

Disappointed that I would have had to pay for the replacement of items that had to be damaged in order for the primary repair to be carried out!

Service

Monty is very efficient and also delightful.

Service

The salesman, Nick communicated all the way through the car ordering and building and delivery process.

Sales

The showroom is very nice and staff exceptionally helpful

Sales

This would have been "completely satisfied" were it not for one small detail. It wasn't until we collected the car that we realised the external mirrors on our car didn't fold. It would have helped to have seen a list of what options were fitted.

Sales

Considerate salesperson who was knowledgeable about all aspects of the model chosen. Never felt rushed during the test drive or on the day of collection.

Sales

Ease of contact/dealing with.

Sales

Very pleasant experience and showroom environment.

Sales

Professional and friendly from the outset. Time taken to ensure I got the specification I wanted. And kept me updated with regard to build/delivery progress.

Sales

Friendly, informative and professional.

Sales

Great customer service. I was looked after by 3 different members of the Ocean Falmouth sales team. They worked hard to get me the car I wanted and importantly for the budget I gave them. My third car in 3 years from them.

Sales

delivery and transaction went smoothly

Sales

Looked after car for me as I work offshore until I returned home

Sales

This is my second car from Ocean Falmouth and I already have the relationship with the Sales Rep, Nick.