As above, good service, helpful and friendly staff, repairs carried out effectively.
Appalling. Did not meet our needs. Did not MOT our car when booked in. Returned car with out of date MOT and didn't notice it was out of date even though a service was carried out. Did not get back to me when promised over two weeks ago.
Because they made me feel valued and went the extra mile to make my experience better than I thought it would be. There was a problem with black oil on my opal white leather drivers seat, but the way the servicing department dealt with it was superb.
Tony Jewell handled my problem very efficiently, he supplied me with a Courtesy car and although parts had to be ordered I was back in my car after only a couple of days. He was very pleasant and very helpful. Well done Tony excellent service
Service personnel have always been efficient, polite, helpful and made us feel we mattered. We would like to single out the Service Manager at Penryn who is always cheerful and particularly obliging and helpful.
QUITE EXPENSIVE & I HAD TO PAY FOR CAR COLLECTION/DROP OFF AND NOT MUCH OF A BREAKDOWN ON THE INVOICE OF WHAT WAS CHARGED FOR?
I was very satisfied with the overall experience carried out with the service on my car through the receptionist who made me feel very comfortable
I was given advice about work needed and this was done quickly.
No courtesy car provided despite being pre-booked. Solved by BMW providing chauffer service to and from my home. Technician working on car left bumper rubbers on bonnet detatched and misplaced. He also failed to reset computer record of work done.
Completely impressed with the service
Staff are great, service staff polite knowledgeable and prepared. Sales staff (Mark Blackley?) incredibly knowledgable about the operation of the new 4 series convertible.
See above. Plus always friendly service
Staff customer relationship
Good customer service and efficient
Very pleased with the valeting to my car and the helpfulness of the staff.
The length of time I had to wait after booking a "while you wait" service was unreasonable and I was also charged more than the pricing online (which I only found out afterwards). Very disappointing from, what I expect to be, a prestige marque and d
Car well looked after, given back to me cleaner than I'd handed it over. Offered as much tea, coffee etc while waiting in plush area.
Efficient, friendly and personable service staff
Disappointed that I would have had to pay for the replacement of items that had to be damaged in order for the primary repair to be carried out!
Monty is very efficient and also delightful.
Very professional and personable
The service I received was with out fault. only to be expected from BMW.
Requested a Performance courtesy car, unfortunately one was not available.
The customer service and dedicated team are second to none.
Service completed on time and on budget
quick booking and great service from Becky and Monty
Only two people cared Matt and Andy both I'm servicing
Car had a spurious alarm fault which was understandably difficult to fix but it was sorted.
Very interested service reception person who exceeded my expectations. Asked if I wanted the car washed and given a safety check - but completely understood that I needed to be away early and managed to arrange the job to be finished 15 mins early.
No curtesy car was available but they obligingly dropped us into Falmouth and collected us again on time, very punctual.
a fault on the car had to be dealt with and the service, under warranty, I had to leave the car at garage overnight and pick it up following day. I requeste courtesy car, none available had my sister not been able to take me home i'd have been stuck.
Better service than my last BMW dealer and reasonable cost.
Fitted and called within timescales.Courtesy car given and family needs met and considered.
Not had a service with new car but always been satisfied with friendly staff, calls well in advance to book in the car and vehicle always returned clean and tidy.
Not enough care taken with my treasured vehicle 4 marks and scratches appeared whilst being repaired under warranty, in addition to finding a front wheel arch bolt hanging loose where the work had taken place .....most annoying!!
Satisfaction is key in everything and 100% is what you get at Ocean.
I have had my BMW X1 for all of two months from new .i had taken it back because of a leakage of a stickey liquid from the top of both front doors onto the paintwork.only to be told it's my fault for washing it wrong.i had doon 800 miles
I was asked by two service center employees if I would like my car washed and hoovered which I accepted , when I came to collect the car the cleaning had not been carried out. It was rushed and incomplete lots of duster cotton throughout the interior
I was there 2 hours longer than I was expecting to be
I need to discuss this in detail 250 characters are not enough
On time quick and efficient and full report of service details
Despite being assured that the service would only take 90 minutes, my wife and I waited over nearly 2hours 30 minutes.
Gave me good hire car. Fixed fault. Cleaned car
unable to write in sufficient information in space provided. Very dissatisfied with service attention at Ocean BMW Penryn.
The recovery by BMW was first class and the repair / replacement was completed in 24hours. The failure in the system was that Ocean failed to arrange the return of my car on the day repairs were completed, It arrived on the 3rd day at 1300hrs.
Sales staff were brilliant but since then nobody has asked, only had the car three months but have had to either take it in or call someone out three times, that's doesn't include me having to go in off my own back. Stars above because of issues car.
Always friendly and polite and very helpful too
They delivered on time and within budget
Got what I required without any hitch and staff were very obliging when I needed to hire a car due to unforeseen circumstances.
The team are always very polite and efficient.
I asked for a courtesy car. When I got home I had been charged £15.00. I was not warned of this & have never been charged before. To me the meaning of courtesy is something supplied free of charge. Courtesy should be changed to loan car.
First class service. All service staff offered excellent advice and help. Well done.
The engineer failed to seat the oil filter correctly so the vehicle dumped its oil very quickly after the service. It took 3 calls to the dealer to organise recovery and now they don't have anybody to return the vehicle to me... so it's still there
Would have been a 5 but it took a bit longer than i anticipated. However everyone very friendly and helpful and kept me informed of progress.
Friendly, informative and professional.
Great customer service. I was looked after by 3 different members of the Ocean Falmouth sales team. They worked hard to get me the car I wanted and importantly for the budget I gave them. My third car in 3 years from them.
delivery and transaction went smoothly
Looked after car for me as I work offshore until I returned home
This is my second car from Ocean Falmouth and I already have the relationship with the Sales Rep, Nick.
At all stages I was impressed by response of Nick in particular and all staff at the dealership. We quickly agreed deal which I thought was fair and Nick kept me in the loop regularly. Car delivered on time and was just as I wanted.
Very satisfied, I had a 300 mile journey Ocean sorted me out with a hotel room and filled the car with fuel for me.
Dates for delivery were changed Detailed discussions over the value of our car vs the deposit when it came to cash purchase to support a £500 service credit note. This part wasn't very transparent and explained clearly
Excellent experience from my initial contact, the test drive up to delivery. The salesperson gave a first rate service.
Our liaison person Mathew took us through the whole process simply and efficiently
Never felt rushed and all questions were answered thoroughly.
Good surroundings, friendly staff
Every aspect of the car purchasing was a joy
Ocean GROUP
Falmouth
