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Everything carried out as discussed in an efficient and very helpful manner.
Did the job
Monty and Andy Yeo and Tony Jewell are all really helpful and have sorted out my car issues on many occasions
Took my 420 in as a recall. Was offered a courtesy car. The courtesy car was handed over absolutely filthy! Covered in seagull poop. It was then washed. Car then had warning ?? on dash board. Service representative was dismissive. Tyre was low. ...
The front parking sensor on the offside had not been put back in place. However I was able to do this myself so I didn't have to return to Ocean Falmouth to have this rectified.
The downgrade of two places arose as I assume from the recall replacement all my settings had been removed without advising me I found out upon my returnto London Also there was Not record of the work undertaken
I was advised the car would be ready in 2 hours ie 12 noon. I eventually left bmw at 12.45. The representative at the front desk went to lunch just after 12 and there seemed to be no liason with him and his colleagues as to the availability of the ca
The Service Department was helpful as always. Special thanks to Monty for his advice and ongoing help.
Just a health check so no service required
I have I.B.S. and was kept waiting on the premises from 08.00hrs to 15.30hrs before being allocated a courtesy car whilst in the knowledge the car had to be kept in overnight for it to be re-programmed.
As previously explained. Two very expensive hours charged for a simple job.
Very helpful, just a bit later finishing than planned
I went in with a strange problem or I thought it was. Monty at Falmouth knew exactly what was wrong & wouldn't let me drive the car away as he was worried it would break down on me. Arranged for someone to run me home & I picked car up the next day.
I would have liked the engine bay to have been cleaned. Having driven 70 miles to Falmouth, I had to queue for 45 minutes for a service representative to be available.
Experienced no problems
it would have been a 10 but it's the waiting for the repairs
A question not completely answered
A lack of action on the work requested.
Ocean Falmouth staff offer the very best in customer care and service.
Always helped when needed and answered every question when asked
The service was good but my car came back washed and token effort to vacuum and clean the inside of the car, as they stated all cars get washed and valeted
The service was dreadful and I have written a letter of complaint to the managing director.
Just a true reflection they where very busy so we had a little longer than expected Wait
could have done with a call to say it was ready rather than having to check. also would have liked full explanation of the issue which i had to ask for
As above, plus long wait to book in or collect a car
Cheap repair but I fear future fails
Complete what is required, without putting on extras not requested
I had the car booked in months in advance but when the time came they serviced the car but did not replaced the part why it was recalled....the only reason why I booked it in so the car had to go in a second time for the same reason.
Monty Sharp is excellent
There was an issue but Alfie the ever best customers friend, sorted it with out fuss cannot fault him in anyway, goes the extra 100 miles. He is an asset to your Company.
Got the appointment I wanted Friendly service at Ocean Falmouth BMW was valeted, coffee was good, Wi-fi appreciated
Took longer than expected and no time for the car to be cleaned
Could not find fault with service received.
Good customer service, efficient staff and processes but on the day I waited patiently in the guest area where I was shown to wait for the desk staff. The desk staff then dealt other customers who arrived after me which annoyed me.
The cars were delivered to us with no MOT which Ocean did give us vouchers for. My wifes car was easy as it was done while she waited, mine however was not so easy. Ocean wanted to keep it for a whole day and were not able to give me a courtesy car.
Car wasn't cleaned very well. They no longer supply a courtesy car - you have to pay to use one.
staff friendly and informative courtesy drive to and collection from town centre
The poor decision the dealership took to refuse changing my tyres.
Everything done on time and to usual good standard. also courtesy car available
Despite the service taking longer than expected I was kept informed and well looked after
As above, good service, helpful and friendly staff, repairs carried out effectively.
Appalling. Did not meet our needs. Did not MOT our car when booked in. Returned car with out of date MOT and didn't notice it was out of date even though a service was carried out. Did not get back to me when promised over two weeks ago.
Because they made me feel valued and went the extra mile to make my experience better than I thought it would be. There was a problem with black oil on my opal white leather drivers seat, but the way the servicing department dealt with it was superb.
Tony Jewell handled my problem very efficiently, he supplied me with a Courtesy car and although parts had to be ordered I was back in my car after only a couple of days. He was very pleasant and very helpful. Well done Tony excellent service
they are good
QUITE EXPENSIVE & I HAD TO PAY FOR CAR COLLECTION/DROP OFF AND NOT MUCH OF A BREAKDOWN ON THE INVOICE OF WHAT WAS CHARGED FOR?
Service personnel have always been efficient, polite, helpful and made us feel we mattered. We would like to single out the Service Manager at Penryn who is always cheerful and particularly obliging and helpful.
I was very satisfied with the overall experience carried out with the service on my car through the receptionist who made me feel very comfortable
I was given advice about work needed and this was done quickly.
No courtesy car provided despite being pre-booked. Solved by BMW providing chauffer service to and from my home. Technician working on car left bumper rubbers on bonnet detatched and misplaced. He also failed to reset computer record of work done.
See above. Plus always friendly service
Staff are great, service staff polite knowledgeable and prepared. Sales staff (Mark Blackley?) incredibly knowledgable about the operation of the new 4 series convertible.
Completely impressed with the service
Staff customer relationship
All went well
Good customer service and efficient
Very pleased with the valeting to my car and the helpfulness of the staff.
The length of time I had to wait after booking a "while you wait" service was unreasonable and I was also charged more than the pricing online (which I only found out afterwards). Very disappointing from, what I expect to be, a prestige marque and d
Car well looked after, given back to me cleaner than I'd handed it over. Offered as much tea, coffee etc while waiting in plush area.
Efficient, friendly and personable service staff
Disappointed that I would have had to pay for the replacement of items that had to be damaged in order for the primary repair to be carried out!
Monty is very efficient and also delightful.
The salesman, Nick communicated all the way through the car ordering and building and delivery process.
The showroom is very nice and staff exceptionally helpful
This would have been "completely satisfied" were it not for one small detail. It wasn't until we collected the car that we realised the external mirrors on our car didn't fold. It would have helped to have seen a list of what options were fitted.
Considerate salesperson who was knowledgeable about all aspects of the model chosen. Never felt rushed during the test drive or on the day of collection.
Ease of contact/dealing with.
Very pleasant experience and showroom environment.
Professional and friendly from the outset. Time taken to ensure I got the specification I wanted. And kept me updated with regard to build/delivery progress.
Friendly, informative and professional.
Great customer service. I was looked after by 3 different members of the Ocean Falmouth sales team. They worked hard to get me the car I wanted and importantly for the budget I gave them. My third car in 3 years from them.
delivery and transaction went smoothly
Looked after car for me as I work offshore until I returned home
This is my second car from Ocean Falmouth and I already have the relationship with the Sales Rep, Nick.