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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Car went in on time for MOT and end of warranty check. Friendly service, and car completed while I waited.

Service

Excellent service from start to finish. Kept in the loop and car was valeted prior to collection.

Service

My car was recalled but all was explained and checked according to plan.

Service

My free health check was done to a very high standard

Service

We had a time slot that worked & everyone we came into contact with was very efficient

Service

Every thing was done on time with pleasant staff who were very helpful

Service

No issues

Service

Friendly and thorough

Service

Friendly staff

Service

Quick work on a recall notice

Service

Had good welcome

Service

All very friendly and helpful

Service

Very professional

Service

All requirements met satisfactorily

Service

Tony Jewel and the team are always helpful an asset to the business excellent service.

Service

problem free informed at every stage

Service

Always completed in reasonable time as explained. That is all I require . Work without fuss.

Service

Completely satisfied

Service

Did the job for free, no hassle and returned the vehicle in a timely fashion.

Service

Ease of checking the car in for service and MOT

Service

Excellent service

Service

They did the job well.

Service

The service was fine, no problems

Service

Service done well and on time

Service

They were very polite and helpfu

Service

Very polite and helpful and very professional

Service

Had a recall on our car . So dropped it off and it was all done when we came back.

Service

Everything about my experience was great, they even washed my car for me!

Service

Very pleased with the whole experience of visiting bmw garage.

Service

Quick and easy

Service

Great communication, kept in touch as promised and cleaned the car

Service

1st+class as always

Service

Ocean service advisor and technician were exemplary.

Service

Good people, nice premises.

Service

Good service, all covid social distancing in place, well managed.

Service

They couldn't do enough for me, very costumer focussed which isn't a guarantee these days.

Service

Because work carried out to a high level

Service

Everything as expected. Friendly, efficient service.

Service

all work completed as requested and vehicle returned in lovely condition.

Service

Everything was to my satisfaction

Service

Work done at price and time quoted with added, full rundown of cars health

Service

Great service by really good people

Service

Friendly and knowledgeable staff.

Service

Tasks completed on time.

Service

Bmw the best all time

Service

Everything was spot on

Service

Staff friendly, efficient & helpful

Service

Your collection and delivery staff were both very professional

Service

The cars I've owned have largely been serviced at Ocean in Penryn/Falmouth & I've always been pleased with the service I've received.

Service

Every detail was addressed

Service

Both effeccient and thorough car was booked in for a recall was carried out in the time I was told car returned hoovered and washed plus health check good service

Service

Prior to the service my details were taken, the work explained with a timescale estimate by the front desk.

Service

Tony was literally how customer service should be, just so helpful and nice, a real asset to your business.

Service

They said it would be within two days and it was.

Service

Monty explained in detail the invoice information when questioned.

Service

The staff are always very helpful and informative. I'm always impressed with the quality customer service and products.

Service

Recall done in 2 hrs but had to stand waiting in queue at reception for nearly 20 mins to let them know I was there for my appointment. Mainly due to only 2 staff on reception, both dealing with customers who took forever.

Service

Because I was completely satisfied.

Service

The service engineer was helpful and informative

Service

All sorted quickly

Service

Excellent diagnosis.

Service

Friendly helpful staff aways when I've visited

Service

The professional service given to me by Ocean Falmouth Service department

Service

The service was excellent.

Service

First class service

Service

Very helpful, kept me up to date with everything and held onto my car with no trouble until I could collect.

Service

My car was looked after and even cleaned afterwards, great service at BMW Falmouth!

Service

They were able to see me straightaway, but couldn't find the answer to the problem without booking in for a longer visit and I was unable to do that. They were as helpful as they could be.

Service

Done in good time; details explained well and car cleaned.

Service

Fixed the fault and provided me with a courtesy car.

Service

The service team always go that extra step to ensure you are made welcome and valued as a customer.

Service

It was a recall for a safety reason. They did the job with no problems.

Service

Customer service was so good

Service

Completed all work as prescribed, professionally.

Service

I would not come back if I was not satisfied

Service

They did what they were supposed to do and on time.

Service

Kept informed on the repair

Service

Fast and efficient staff

Service

Overall excellent service

Service

Excellent service

Service

Friendly staff and the work carried out on the car was amazing.

Service

Everyone was extremely friendly and you were made to feel safe and welcome

Service

Faultless. Service provided with complimentary clean inside and out.

Service

Great customer service

Service

Very satisfied, no problems at all, which is always the case when dealing with Falmouth, the best!!

Service

Staff were helpful and nothing was too much trouble.

Sales

The car was perfect for myself with superb advise from josh who was a great help in me choosing the right car.

Sales

Helped me explore all the options, took time to understand my needs and was determined to get me a great deal

Sales

Matthew kept in constant contact about delivery dates and time

Sales

No issues emerged with this purchase.

Sales

Nothing was too much trouble during the whole process

Sales

Nothing was to much . I asked loads of questions to do with the car and Josh was always happy to answer . Very polite and professional .

Sales

Friendly and helpful staff who kept us up to date throughout.

Sales

I always felt valued.

Sales

I was kept informed through the whole process and delivery was at a time to suit me. I was taken through the features of my new car and felt confident driving away.

Sales

Maria at BMW Ocean Falmouth was very helpful and responsive, and explained everything in great detail. Although it was a distant sale, the experience overall was extremely smooth and quicker than I had expected.

Sales

Everything was done professionally and and the service was excellent.

Sales

This the 4th BMW purchased from Ocean Falmouth and the quality of service, support, care and attention to detail was the best yet. The staff could not have been more helpful.

Sales

Extremely satisfied

Sales

Everything was carefully explained and the whole process went smoothly

Sales

Very pleasant experience,nothing was to much trouble

Sales

Excellent help from staff

Sales

Slight issue with delivery date but Darren went out of his way to sort this.

Sales

We were dealt with politely and professionally at all times

Sales

Courteous attentive staff!

Sales

They were able to accommodate to our needs and get the car delivered

Sales

Amazing would never use another dealer josh eas impeccable with great standards of customer service and well done to lee what a fantastic duo that made our experience easy.

Sales

The sales staff were very helpful and efficient.

Sales

The car was delivered on time and the delivery driver mark was excellent. I never visited your Bmw centre everything was done on line and phone calls but felt in safe hands everything though I was spending nearly £50k with your company ??