The MOT was done very thoroughly and they recommended what may need doing next time.
Superior customer service. Monty (I think that was the name) really looked after me, helped me to get my car fixed in time for me to drive home from Cornwall. The whole team were friendly and very responsive.
Cant do enough for you. Very friendly
Everyone is so friendly and helpful. Alfie Rice goes the extra mile to make sure everything is done and we need for nothing.. The facilities are exceptional (and the coffee and chocolate machine also)!
I've not yet had a service but the follow up procedure has been very good.
Service carried out within timescale and comfortable seating area whilst waiting
The car computer wasn't reset after the front pad change, so it is still indicating I need to change my front brake pads. This means I will have to make a special trip to Falmouth for this to be done, at least two hours round trip for me.
Easy to organise once you get through. Poor telephone system took ages to get through. Service centre staff very good explained everything really clearly and spent time with me. Gave us lift to town and then picked us up much appreciated
For all the reasons above. I consider the customer service I received so good that it will ensure I stay at BMW when its time to choose a new car.
Again staff very polite and helpful
For the reasons given in question 1.Would have got a 5 if not for the fact that I have noticed that servicing prices seem to have increased considerably more than inflation. £53 for MOT - fine£120 for brake fluid change - appears a bit OTT
Given the cost of the service, for what is essentially an oil change screen, wash top up and safety check, I was disappointed that the car was not cleaned, as I had been promised it would be when the car was dropped off.
They always obtain answers to any questions and go out of their way to help.
A most satisfactory performance by all staff in Falmouth
Problems rectified and car returned in good time.The whole experience was very professional.
The vehicle was serviced and returned as advised plus it was given a wash and a vacuum, thank you.
Alfie Rice in service was friendly, polite, professional and very knowledgeable. Despite my car being with you for longer than originally planned, he made it far less of a nuisance and explained it all very well.
Service advisor was fantastic and really helped solve my X3 problems.
Friendly helpful staff - couldn't do enough for me and left me feeling very valued as a customer. They fixed and returned my car very speedily with no notice of it coming in.
Overall pleased with the service that was carried out, however I was advised that the service would take approx 90 minutes, it ended up being 3 hours.
The electrical problem was identified and the cause clearly explained.
Professional service throughout
I was told how things would work and it all happened as expected. I was contacted by phone at the time I was expecting to say the job was complete
A great team of people here
I felt as if I was being fobbed off with the excuse "its a characteristic" and not a fault. The brake pedal looses it vacuum over night.
Everything went according to plan. Staff very helpful.
Very nice, friendly staff
Car collected and returned
Concerned there was a fault that was thoroughly examined.
Left car picked up car, doesnt come any easier than that.
As above, attentive and engaging staff.
Tyres were inflated to incorrect pressures including 2 new tyres.On querying this at Ocean Falmouth I was 'dealt with' by member of front desk staff who failed to ackowledge the error and with what would have satisfied me, an apology.
Nothing is too much bother for Ocean BMW. They really look after their customers and go the extra mile when required.
Blatantly misled with regard to time our car needed to be in the service workshop.Due to lies being told about how long our car would be required, left us with an unscheduled delay of more than 3 hours in addition to the rest of the day I had lost.
Staff very helpful and kept me informed.
Received 2 calls about a vehicle recall. First said drop it in first thing we need it all day. Second was to confirm and when asked about being"all day" said we could have it done in a couple of hours in the morning. On arrival restated need all day.
Staff were competent and friendly and importantly well informed about my vehicle.
They collected my car from home and returned it as they said.
Kept me updated and sorted a hire car very quickly.
Car not washed or valeted
I would recommend the staff at Ocean Falmouth - they have been really good over the 14 years I have owned a BMW.
The checks I asked for were completed on time and the battery charge I needed was undertaken.
Always have to wait longer than quoted said extra half hour while car washed and vacuumed when car brought neither had been done. Quoted 90 mins took 2 half hours . Never offer rental or collection live nearly hour away
Service took all of 4+ hours. I asked to be kept informed when I arrived, but was told nothing. The staff member didnt seem to have any idea of awareness or even where she was. I was asked if I wanted a wash & vac. Which turned into another shambles
Just an MOT. Car was washed and hoovered.
As an unexpected customer Ocean Falmouth went out of their way to accommodate us in their Service schedule. In particular Mr Monty Sharp, after- sales/service advisor was brilliant he could not have been more helpful. as were the Ocean Workshop.
Repairs were completed on time.
They did what it said on the tin
I would have given completely satisfied, but I had an extra hours wait over the time you stated.
Helped me out of a tight spot. Let me know what was happening every step of the way
Work all done satisfactorily and on time.
It is always a pleasure to visit the BMW show room,good and polite service from all the staff at Ocean Falmouth.
Having recently relocated from France , and had experience of BMW in Ireland, I can say without a moments hesitation this was the best experience.A smile and hot coffee on arrival, friendly and efficient throughout , 100% satisfied.
Easy to book the service slot, car went in on time, friendly professional service. Coffee etc available in the waiting area which was comfortable. Car serviced while I waited.
4 shiny new wheels under warranty and some minor service items, what's not to like.
Extremely satisfied, cannot think of any way the experience could have been improved
people who know what they are doing. sale transaction with no hassle.
As always the highest standards special thanks to Steve & Chelsea
Everything went on time and as expected
Overall experience was completely stress free and professional.
Staff are great & attentive.
Answered all my queries promptly and was keen to find exactly what I wanted.
Again sales exec Nick made it a pleasure
a simple easy process, kept informed throughout and pleasant to deal with
it clean friendly and no pressure to buy a brilliant experience
Ocean GROUP
Falmouth
