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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The service was adequate. Tony Jewell was thorough and listened to what I was saying about my own car.

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Pleasant service rep

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All good

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Competent and courteous staff.

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Every question I asked for answered quickly and got treated really well

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Work done was great and our service advisor was very honest about all potential costs

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replacement tyre was delivered later that afternoon

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Ocean BMW are always very friendly and easy to speak to. The offer of a courtesy car was much appreciated and allowed me to drive a hybrid car for the first time. I was very impressed. I already have a fully electric car but also a diesel.

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Service advisor was welcoming and explained the work to be carried out. The work was completed within the time estimated and I was contacted accordingly. Any questions I had were answered comprehensively. Overall, an excellent service.

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Flexible and quick booking; friendly staff; very nice showroom; reasonably priced

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Always get a comparable car to drive and the customer service is excellent.

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You guys fitted me in short notice, dealt with the issue and fixed it within 3 hours and cleaned my car. Very impressed.

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All work completed as planned.

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It couldn't have been better, everything went well, no worries about anything. I always know it's going to be fine whenever I take my car to Ocean.

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Monty at Ocean BMW in Falmouth is completely professional,helpful,knowledgeable about the product and also friendly.

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Very polite accommodating and professional.

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Great service

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Friendly and knowledgeable staff, great service as always.

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Customer for a considerable number of years always first class service.

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Always straight forward ,keep me up to date with the service and excellent customer care.

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Outstanding dealership in all respects. Far better than my normal one

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Very helpful

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Great customer service

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Excellent service all through the line from sales to service & anything you need to know or want in between.

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again the servicing team are really good at updating a communication

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I arrived in the morning expecting a courtesy car but couldn't due to my license. None the less the chap dealing with me made sure I was comfortable and had my car in the workshop and handed back to me as fast as possible! Very impressed!

Service

Tony Jewel, Monty and Alfie are an asset to the business helpful understanding and always goes that extra mile

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Very polite and friendly staff, good service altogether very professional. Not cheap but it is BMW. Would use again.

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I receive good service from Ocean Falmouth

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Very satisfied

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The service was perfect, very helpful staff

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No concerns encountered

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Always a pleasure to visit Ocean Falmouth & recieve personal attention.

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Excellent service where Alfie, the service contact couldn't have been more helpfully

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professional, courteous staff experience and timescales adhered to, comfortable waiting areas with ability to work whilst waiting,

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Monty, always a credit to your customer service team.

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Really helpful and informative staff.

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car could not be repaired same day so was given our pick of a courtesy car which was so helpful nothing was an issue very friendly people and had a telephone call at 9.30am the very next day to say our car was ready cant fault that for fast service.

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Very professional

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Efficient and extremely helpful.

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Answer above. But a big thank you to Tony and Julie for being brilliant, please make sure the local dealership gets this information as they are a credit to to Dealership manager.

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Always Great service.

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Very professional and knowledgeable service!

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Our problems were dealt with efficiently and professionally .

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Reliable and efficient service, putting the customer first, great experience.

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Good friendly service

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Nothing was too much trouble for any of yhe stsff.

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Very well looked after.

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Very professional service. Felt safe with the Covid precautions that were in place within the reception area.

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The team were friendly and welcoming

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Monty as ever was your best asset...he is as excellent as ever

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Fault sorted

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Excellent levels of service and support when the car needed to be scheduled in for an urgent repair when far from home.

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Job done as requested at the price quoted.

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No problems with car. Things done as arranged.

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Professional and very helpful reception staff.

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Great customer service

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I am very happy with Ocean.

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Easy to do business and trustworthy

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Polite and professional team.

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They go the extra mile to provide excellent, friendly service.

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Always polite and helpful.

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Explaining what has been done clearly

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Prepared to go the extra to solve customer issues

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Car went in on time for MOT and end of warranty check. Friendly service, and car completed while I waited.

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Excellent service from start to finish. Kept in the loop and car was valeted prior to collection.

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My car was recalled but all was explained and checked according to plan.

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Every thing was done on time with pleasant staff who were very helpful

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My free health check was done to a very high standard

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We had a time slot that worked & everyone we came into contact with was very efficient

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Friendly and thorough

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No issues

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Friendly staff

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Quick work on a recall notice

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Had good welcome

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All very friendly and helpful

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All requirements met satisfactorily

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Very professional

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Tony Jewel and the team are always helpful an asset to the business excellent service.

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Always completed in reasonable time as explained. That is all I require . Work without fuss.

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Completely satisfied

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problem free informed at every stage

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Did the job for free, no hassle and returned the vehicle in a timely fashion.

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Ease of checking the car in for service and MOT

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Excellent service

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They did the job well.

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Great people

Sales

The staff were polite, knowledgeable and helpful

Sales

The staff at Ocean were always extremely helpful. Connor, the salesperson, was knowledgeable and straightforward. We didn't feel under pressure to buy (which puts me off)

Sales

Salesman worked hard for my business

Sales

Delivered it to my house for convenience

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Knowledgeable salesman with patient explanations of all details relating to the vehicle

Sales

enjoying the whole experience of purchasing this car even on collection day going to the handover room a completely different experience

Sales

Everything went according to plan

Sales

Just excellent in all ways!!!

Sales

Very good communication and customer service

Sales

Everything was arranged in great timescales. Joshua was really organised and had all of the information to hand and really knowledgable on the set up and connectivity of the vehicle.

Sales

Staff were helpful and nothing was too much trouble.

Sales

The car was perfect for myself with superb advise from josh who was a great help in me choosing the right car.

Sales

Helped me explore all the options, took time to understand my needs and was determined to get me a great deal

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Matthew kept in constant contact about delivery dates and time

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No issues emerged with this purchase.

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Nothing was too much trouble during the whole process

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Nothing was to much . I asked loads of questions to do with the car and Josh was always happy to answer . Very polite and professional .

Sales

Friendly and helpful staff who kept us up to date throughout.