Loading...

WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Tony Jewell is a very experienced person he is an asset to BMW great team work

Service

Good standards, car washed and hoovered.

Service

the car was cleaned

Service

Feel very welcoming down there and have always been helpful when I have asked questions and advice

Service

Friendly and efficient help

Service

Friendly, helpful and not pushy. Went above and beyond to get me my dream car in an affordable way.

Service

It was easy to book the appointment, I was seen on time. Pleasant staff. All very efficient

Service

Everything was carried out as promised , courtesy car was ready and my car washed and hoovered...no complaints whatsoever

Service

All done on time

Service

Hassle free event. Friendly service with Monty. Car returned on time.

Service

They were quick with the service

Service

Nothing was too much trouble. They were happy to collect the car. Arrived when they said they would, contacted me to authorisework and still completed same day.

Service

Lack of communication took longer than said

Service

Despite my comments above the staff at Ocean were friendly & helpful and the service received was fine.

Service

Very satisfied , Monty was very helpful & efficiant. Thank you for the loan car whilst the warranty recal was being done.

Service

The service I receive is excellent

Service

Efficient and helpful and good communication

Service

Very helpful

Service

Service Department extremely helpful in assisting customer care and listening to the customer. Both Monty and Alfie Customer Service front desk persons worked hard to get the best result for the customer and BMW. Both were polite and knowledgeable.

Service

Everything was arranged by the service centre for me. The staff were polite and efficient.

Service

Polite on time car returned clean.

Service

Helpful staff and excellent service

Service

Felt as ease and friendly staff

Service

Good Procedures, Good treatment

Service

Service team member very helpfull

Service

On this occasion, apart from a 15,000 mile service for the X1, the team had to deal with a range of complex issues involving a series of malfunctioning dash cams on our new M135i and managed to achieve a satisfactory result.

Service

Really nice guy picked car up and told me exactly what was going to happen and that he would deliver car back at end of day. Quick phone call to say it was all completed along with video .

Service

This was a factory recall. The car was collected and returned to me. I cannot comment on the work done as I cannot see the result. The car was also washed.

Service

They kept in touch with me letting me know how the repair was going. Even though there was a delay with the part not being delivered on the expected day, they phoned me to explain. All was ok

Service

Brake fluid changed and car also valeted - without asking. Great PR !!

Service

Great communication, thorough approach, REALLY nice people to deal with

Service

Professionalism of your service dept is first class.

Service

Liked the little video by Monty to show problem with our tyre.

Service

cheerful service, efficiently dealt with

Service

very helpful in keeping me updated on the progress of the work on my car

Service

The icing on the cake for me was that the workshop manager collected and returned the car all in the same day. It saved me worrying about having to wait around the garage amongst other people during lockdown. It was very kind and helpful .

Service

kept informed of service progress, clearly advised of service payment plan and savings, signed up for that. car was washed and cleaned, small front bumper fix done at no cost

Service

In difficult circumstances with COVID-19 still able to book a repair

Service

Job completed ahead of estimate to an excellent standard.

Service

Quickly booked in.Works competed on time,kept me informed of all ongoing works.

Service

Miami and Steve were excellent in their delivery, making the whole process an enjoyable experience

Service

Everything done to my satisfaction

Service

No issues everything went as was first briefed on arrival. First class service

Service

Problem dealt with efficiently.

Service

Everything completed on time very efficient

Service

Everything carried out as required

Service

Fast friendly service.

Service

All work carried out well and good advice on future service requirements.

Service

Everything was flawless; the buying process and the car handover were thoroughly enjoyable. Dealing with Josh really made the experience for us. We loved driving away with the new car after what was a straightforward and enjoyable process!

Sales

Great experience made me feel looked after

Sales

I know it is hard with the social distancing due to the Covid-19 pandemic, but when I cam in to put a deposit down and then drive away I felt my health and safety was put first and he made it an amazing experience to drive the car away feeling great!

Sales

Great dealer with honest caring staff

Sales

Attentive staff and pleasant surroundings

Sales

Really satisfied

Sales

First class salesman

Sales

Due to the Covid-19 situation the car could not be delivered on the arranged date, but once things started moving I cannot fault the service. Everything possible was done to make me feel comfortable with the delivery.

Sales

Staff are al very polite and helpful even though on this occasion because of COVID 19 I did not actually go to the centre

Sales

Despite all the difficulties caused by the 'shutdown', communication was good, and the new car was received asap after the Sales Centre opened.