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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Gave me a very good deal on a service

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very prompt

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Staff were welcoming and helpful

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Everything as promised. Done on time, nice clean showroom, drinks available. Friendly staff.

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Al was done in one visit

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Quick efficient service

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I had warranty work done

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Very helpful and informative sales staff

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did what it said on the tin

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My car is always looked after, I love seeing the videos of the safety checks. Puts my mind at ease that everything is being checked.

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My car broke down and was taken in immediately and a courtesy car organised. Absolutely no disruption.

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Not to fussy ,just the right amount of service

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Good service following breakdown/vehicle recovery and keeping me informed on both progress and completion date

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Very satisfied.

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Alfie always goes the extra mile to provide the best service. He answers all my questions and has great customer service skills. Monte is very helpful too!

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The person who dealt with me was brilliant

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Service completed as agreed

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Service done to BMW spec, video gave clear record of inspection

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Efficient work pleasantly handled by Alfie.

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Superb customer service

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Alfie was great, very friendly and knowledgeable.

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Attentive service, informed of progress, friendly and helpful

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Fast , efficient

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Good service provided

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The did everything that they said they would, its a very friendly place

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Our service advisor Tony is awesome and has always been. Professional whilst personal and I always feel he is striving for my best interests as he understands my passion for my BMW's. The technician Carl who worked on my car did first rate work too.

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Ocean Falmouth always a good welcome with a great atmosphere.

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Very helpful and friendly staff that are quick and efficient at sorting whatever needs doing.However if having a curtesy car when booking seems tocause a delay so best to do without if possible.

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I was satisfied

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Superb service and knowledgeable. Top notch

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RECALL NO PROBLEM FOUND

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No issues, straight forward process with good coffee and bikes to drool over upstairs.

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Extremely efficient from the first phone call advising me of my imminent service to receiving a text message informing me the work had been carried out and my car was ready for collection.

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All sorted out with minimum of fuss and I was called about a query with my tyre which was easily sorted. Everything well done in these difficult COVID times

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Service guy was great, kept me informed of a small issue while my car was having work done, very easy to deal with.

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nice clean car when i got it back

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Ocean have looked after my car since new and know it well

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Great customer service

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They kept me informed on everything that needed doing on my car, very friendly and reliable.

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Polite and efficient service

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The service and safety check were carried out to my satisfaction and I was given the use of a courtesy car which bearing in mind the distance I live from Falmouth was a big plus. The staff in the service department were helpful and friendly.

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Very helpful and felt very well organised during the COVID pandemic

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Courteous staff, excellent standards of work, trustworthy

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as above clean car at finish

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Nothing was to much trouble and all staffed helped

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Fast efficient charming service

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Helpful on time

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The customer experience provided by the service department was first class. Clear communication, full explanation of all work to be carried out what if any charges would I expect. All work carried out on time.

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Service staff professional and helpful

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Very friendly and efficient staff, wonderful clean and smart premises.

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Excellent customer service, workmanship without fault and booking/timing of service suited my needs.

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First class customer attention

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Couldnt fault the branch

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The service at Ocean BMW Falmouth was totally friendly and prompt. I was informed throughout the cars repairs.

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Met my expectations

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Excellent service as always and nothing to much trouble.

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Friendly and professional.

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Very satisfied overall, had one previous concern with my previous car handled by the service department but nothing bad ended on my side of it all.

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Car was collected and returned to me as arranged with minimum disruption

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Excellent customer service. Kept well informed during the day. Used collection/ delivery service which was excellent with a very pleasant driver. Masked, sanitised etc

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The car was collected from my home and I was telephoned about ten minutes before arrival.

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Service & car washed on return to garage.Service details explained clearly.

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Replacement car ready and quick handover

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Great experience

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Work completed to a high standard, efficient friendly service.

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Everything went very smoothly from the booking to having the device done.

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Nothing really to say 5*

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See above

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Very good friendly and efficient service. Friendly and welcoming staff.

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I left my car for service, everything had been done correctly and was ready and available on time.

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Similar reasons as above.

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The team looking after servicing at Falmouth BMW are always friendly and helpful, they are pleasant to deal with and answer any questions honestly.

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Good service

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See 1

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Excellent service and communication and extra care taken due to covid issues.

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I did receive a high level of service from Ocean.When I collected my car,the handover was really easy.I hope this has solved the problem.Thanks to Tony Jewell for his good work.

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They went out of their way to sort out problems and got me back on the road

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My vehicle was in for a recall and i mentioned that the battery was not charging. 'Not a problem' I was told. The vehicle was kept overnight, put on charge and, unfortunately, it was found to have a fault and was replaced. No fuss service.

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I couldn't fault them one bit. Despite the situation with Covid and it being a distance sale, everything went smooth from start to finish.

Sales

Despite the restrictions due to the pandemic, the experience was good

Sales

Josh was superb, he kept me informed at every stage of the purchase. At the collection of the car he explained how it operated, providing driving information as my previous cars were manual. Josh was polite, courteous and friendly throughout.

Sales

All aspects of the purchase of the new car and part exchange of my vehicle were handled in a friendly but professional manner. Date of delivery and the handover of my new car was very efficient.

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Friendly staff

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Salesman Josh was helpful and keen to make sure I was happy with everything

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Again first class throughout

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Superb service from Matt Peck

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Smooth transaction despite covid

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Again Joshua Chaplin Kept me up to dated with every detail/ stage the car was at .

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Very prompt at arranging a test drive. Good feedback from Josh on build progress and prompt delivery. Very good response following a small issue with the car post collection. I would recommend this dealer to others following my experience.

Sales

This is the third car I have financed through yourselfs

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very pleasant easy and process

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professional service and detail to attention by Matthew Peck.

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very warm and friendly

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Despite being the new sales guy guinea pig everything went through smoothly and quickly

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The ordering process was straight forward after having built the car online and forwarding the completed car to the sales department. I had a provisional date of delivery within a few weeks and plenty of feedback on the progress of the build.

Sales

Matthew was Great to deal with

Sales

Even in the middle of a pandemic everyone went out of the way to help.