Sales staff were brilliant but since then nobody has asked, only had the car three months but have had to either take it in or call someone out three times, that's doesn't include me having to go in off my own back. Stars above because of issues car.
Always friendly and polite and very helpful too
Got what I required without any hitch and staff were very obliging when I needed to hire a car due to unforeseen circumstances.
They delivered on time and within budget
The team are always very polite and efficient.
I asked for a courtesy car. When I got home I had been charged £15.00. I was not warned of this & have never been charged before. To me the meaning of courtesy is something supplied free of charge. Courtesy should be changed to loan car.
First class service. All service staff offered excellent advice and help. Well done.
The engineer failed to seat the oil filter correctly so the vehicle dumped its oil very quickly after the service. It took 3 calls to the dealer to organise recovery and now they don't have anybody to return the vehicle to me... so it's still there
Would have been a 5 but it took a bit longer than i anticipated. However everyone very friendly and helpful and kept me informed of progress.
The overall service experience is brilliant the only downside is limited customer parking making it difficult when everyone is dropping cars off and queuing to book in. However, not enough to affect the 5 stars.
The Stop start System stopped working approx 3yrs ago BMW have the history but have not corrected the problem.
No problems. Appreciated the car wash
Very good service albeit you do have to wait around a lot!!
The seat in which I sat was lower than the seat occupied by the Service Assistant.
Worst service I have experienced in over 15 years of BMW ownership
communication and level of service, seem to be lacking resourses
I had to take the car in for a brake fluid change. It takes 1 hour to get to the service centre, 2 hours to change the brake fluid and another hour to get home. The promise of a wash and vac pleased me very much and I was very disappointed it was
The fault was found and rectified.
I took the car in for a service and MOT, after 2 hours the service man said unfortunately they would not be able to finish that day. I was given courtesy car- thank you. My car would be delivered back next day Friday, received call at 4 saying no can
Great staff and a lovely place to visit. If we had one constructive criticism the last couple of times we have been we were kept waiting quite a long time.
Very good but there is always room for improvements
Very expensive oil change
Service desk very friendly but there is never any courtesy cars unless you're willing to wait over 2 months. Plus i've Reported two faults with car and each time I was told it was fine, and then the car has that fault.
THE PROMISED COMPLIMENTARY VALET AND WASH CARRIED OUT WAS TO AN APPALLING STANDARD
They made the whole process very relaxing for me. Were clear about everything and kept me well informed.
called Andy who did a check on the computer and said they would need it in and run a check on the battery. Unfortunately no courtesy car available so had to call my wife to collect me from Helston. andy was not convinced that the battery was
Everything completed efficiently and speedily
on entering dealership was asked to sit in the coffee area to be seen by service personnel then asked to sit at the service desk for quite a while longer that I am usually kept waiting, thought this was a long winded waste of time for a small service
I now have a bill for over £1,000 due to misinformation
See above. Also advised on noisy bearings at front end of car as insufficient time to investigate as a Saturday morning
Mr Nick Martin was very knowledgeable in all areas of my BMW.
Looks like the two ladies who serviced my car did a great job and were quite detailed in their video but didnt point out where my wheel was apparently damaged as per the written overview? Ms Flowers was more than helpful on the service desk!
Informed me about the service and how long it would take. The environment which you wait in is great.
Excellent communication with the service desk and in particular Andy Bishop.However due to BMW requirements to completely check the IDrive and upload the operating system to ensure that there was a problem, I had to make arrangements for a second day
Service issue as above. On the day of the service no one from sales could help me see what my original agreement was as the sales guy I originally dealt with was on annual leave.
I was not able to get my vehicle in at a suitably quick time to get my windscreen washer issues rectified and had to wait even longer if I required a courtesy vehicle. I therefore had to take time of work and arrange collection from the garage???????
Bit of a wait before being booked on and car not ready on return, although I only has to wait minutes in both cases.
Keeping me informed throughout the whole process, from booking to collection.
Our car was booked in for as routine brake fluid warranty work. I had also booked it in to have a damaged front plastic trim replaced, I was told this job was 1.5 hrs and the total time required would be a max of 2.5hrs. It took all day!!!
I had to then purchase the replacement element then fitted in my own time.
Everything was done in a timely way without any issues.
I was conscious of the cost
Always s pleasure taking my car to this service centre
As above, having to wait more than 4 weeks for a service
Didn't buy the car there which appeared to make no difference. Polite, friendly, explained worked required, recall on EGR, quote provided. Synched keys and explained software update with EGR might cure problems.
Took way longer than I was told it would.. i was waiting around for double the time!! Over 3 hours sat waiting.
Excellent experience from my initial contact, the test drive up to delivery. The salesperson gave a first rate service.
Never felt rushed and all questions were answered thoroughly.
Our liaison person Mathew took us through the whole process simply and efficiently
Good surroundings, friendly staff
Every aspect of the car purchasing was a joy
Excellent customer service.
I didn't like the delay on the new car delivery, but I expect that is out of Falmouth 's control. Tom Hett has redeemed the situation and has given very professional service. It has been a delight dealing with him, he knows his stuff .
We were kept informed of the progress of our order. Apologies were made for the lead time that changed a few times. But all good things come to those who wait.
There was a problem with delivery date apparently due to transport of my vehicle to the BMW branch. Appreciate that it was out of the control of Ocean BMW Falmouth, otherwise score would have been lower.
Mistakes were made but were dealt with professionally and quickly. The management team at Ocean BMW are extremely professional.
It was a busy day so appreciate time was tight but Nick did invite me back on a later date to go through car in more detail
Very professional staff who worked well together and communicated clearly with me.
From the moment you walk through the door everyone is very friendly and very helpful. I've been to several dealerships but BMW definitely make you feel special.
Nick who dealt with me was a first class experienced, very polite smart gentlemen in addition BMW thro' to his bones !
Because I was completely satisfied.
No problems and excellent service throughout
Ocean GROUP
Falmouth
