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They fixed it quickly.
Very nice indeed, while the car was being serviced they provided a car and driver and took us into town. After a very pleasant harbourside lunch they collected us from the town and took us back to our finished washed car.
They are simply the best dealership I have experienced. Having lived in London and 22 years in Germany I have experienced a wide spectrum of dealerships so when I say they sre the best I know what I an talking about.
Because I am satisfied ?
Never disappointed me since 1992.
Job completed on time and the car handed back spotlessly clean.
Good customer service and no problems with the work carried out
Only fairly as I had to bring the car back today after you failed to complete the work last week
I reported a slight knocking at the front. A lot of work has been carried out under warranty, but unfortunately the knocking noise is still there so I'll need to bring the car back in again.
As previous comment.
Helpful and friendly staff that go the extra mile to make you feel really valued as a customer.
..I was told about the car fault and that it should be ready Weds am after parts delivery. This became; Weds pm, then Thurs am, Thurs pm, then Fri pm, then 7-10 working days. It was then ready the next Tues...(I will continue this in the next box..)
Straightforward, prompt and great informative comms
The failing roof issue was resolved easily - but I worry that it should not have happened given that a switch was replaced a short while ago and I note that the hard top convertible has been abandoned so I suspect this will be an ongoing cost for me.
Outstanding personalised service, informative and free coffee and biscuits.
Always friendly and helpful.
Always friendly, always professional. Nothing is too much bother.
Part of the service offered by Ocean is to 'wash and hoover the car'. This has never happened on any occasion I have left my car with them (current car and previous).
Timely and efficient
Always friendly good service, always helped me out
Staff went the extra mile to deal with problems from another bmw dealership where I had bought my approved used vehicle from to resolve the issue.
Very polite from the booking tibhaving the work done
All staff involved very friendly and attentive. Facilities excellent.
no service done yet
Car booked in, plenty of coffee, then given temporary car loan.
I have confidence that the service was completed satisfactorily, but on my journey home I discovered that I had to re-set several things - seat settings, automatic headlights and most importantly correct the tyre pressures.
Overall a good quality of service from Ocean. Did have quite a wait when I dropped the car off in the morning but I can live with that!
Happy with everything on this occasion. Job done quickly and efficiently.
Quick turnaround and nothing was to much trouble .
Kept waiting in spite of agreed time of our arrival.
A MOT advisory needing new calipers, disks and pads was booked in the following morning - a Saturday - and a loan car was provided for us to get home. Full marks especially to Andy Yeo.
I was very well looked after.
The car is serviced in an unfusy way.
Only a short time to wait for my date, then booking in with Becky was quick and easy
Excellent service from all at ocean
The service manager was very helpful from my initial inquiry to handing back my car.
Due to personal circumstances I was unable to visit the dealership to have my Gran Coupe serviced. As a result the dealership arranged for the car to be collected, serviced and returned. I do not feel I could have asked for a better service.
The windscreen wash jets are no longer working properly
As always, the service was friendly, comprehensive and professional. One criticism - the courtesy car was dirty on the outside and the inside.
It was frustrating only finding out when I picked up my car that it had failed the MOT due to a tire issue. If this was done earlier in the day I wouldn't have had to leave my car for a week.
I had to press for the issue to be investigated. There was a lot of ambiguity in regards to warranty and what was covered etc. Car was not washed or cleaned after service.
Very professional service
Albeit a very helpful team, I did have to wait 20 minutes to be seen due to minimal amount of advisors available.
Car is going better for an update.
As above also alternative car given if needed. Great coffee, dog biscuits a bonus. Our family are always made welcome.
Had to wait for the booking and also had to wait for the bill however the service was extremely well done
I did not wish to give 5 stars but the survey will not accept anything less. How ridiculous is that????
OCEAN ARE ALWAYS ON THE BALL AND MAKE US SO WELCOME IT IS ALWAYS A PLEASURE TO VISIT.
Email reply from service department answered promptly with explanation of recall. Booking recall easy and on time All staff very pleasant and polite.
Everything was as expected
Service department not understanding customers instructions
Only 4+ stars given as the part required for the original issue did not come (roof catch grommet, H&S checks by BMW?!) however the computer update was able to be done. All other aspects of service were good.
there was a problem with my condenser and was told it could be 6 wks to get a replacement, one was foind in less than a week, the courtesy car was a pleasant substitute.
All done correctly
Everything carried out as discussed in an efficient and very helpful manner.
Did the job
Monty and Andy Yeo and Tony Jewell are all really helpful and have sorted out my car issues on many occasions
Took my 420 in as a recall. Was offered a courtesy car. The courtesy car was handed over absolutely filthy! Covered in seagull poop. It was then washed. Car then had warning ?? on dash board. Service representative was dismissive. Tyre was low. ...
The front parking sensor on the offside had not been put back in place. However I was able to do this myself so I didn't have to return to Ocean Falmouth to have this rectified.
I was advised the car would be ready in 2 hours ie 12 noon. I eventually left bmw at 12.45. The representative at the front desk went to lunch just after 12 and there seemed to be no liason with him and his colleagues as to the availability of the ca
The downgrade of two places arose as I assume from the recall replacement all my settings had been removed without advising me I found out upon my returnto London Also there was Not record of the work undertaken
The Service Department was helpful as always. Special thanks to Monty for his advice and ongoing help.
Just a health check so no service required
I have I.B.S. and was kept waiting on the premises from 08.00hrs to 15.30hrs before being allocated a courtesy car whilst in the knowledge the car had to be kept in overnight for it to be re-programmed.
As previously explained. Two very expensive hours charged for a simple job.
Very helpful, just a bit later finishing than planned
I went in with a strange problem or I thought it was. Monty at Falmouth knew exactly what was wrong & wouldn't let me drive the car away as he was worried it would break down on me. Arranged for someone to run me home & I picked car up the next day.
it would have been a 10 but it's the waiting for the repairs
I would have liked the engine bay to have been cleaned. Having driven 70 miles to Falmouth, I had to queue for 45 minutes for a service representative to be available.
A question not completely answered
Experienced no problems
Ocean Falmouth staff offer the very best in customer care and service.
A lack of action on the work requested.
Always helped when needed and answered every question when asked
The service was good but my car came back washed and token effort to vacuum and clean the inside of the car, as they stated all cars get washed and valeted
The service was dreadful and I have written a letter of complaint to the managing director.
Just a true reflection they where very busy so we had a little longer than expected Wait
Excellent service from Ocean BMW Falmouth
Very happy with the car at a reasonable price
The staff make it a very personal experience .
Nothing was to much trouble, great communication throughout
car delivered with wrong numberplate
The dealer was excellent.
excellent experience in both cases during purchase the whole process was gone though, all last minute details readdressed and all controls of the car gone through
Salesman was efficient and friendly. No concerns encountered.
Very efficient throughout.
I like dealing with Nick as he treats me with respect and values my custom.
I still have not taken delivery of my new car, as it is being withheld from release due to a recall. Local BMW centre has given me a demonstrator but no date as to when my car will be released !!! Not a good impression of BMW at present
The manager and sales staff are willing to go the extra mile to help the customer
Although I was required to nominate a back-up colour, it wasn't until 8 days after ordering the car that I was informed by BMW UK (by text) that I would get the back-up colour. That was disappointing!
The salesman, Nick communicated all the way through the car ordering and building and delivery process.