Loading...

WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

It was as you would expect for a premium brand

Service

Prompt service

Service

Quick, easy and easy extremely helpful

Service

No problems therefore satisfied.

Service

The service department at the dealership has one particularly rude unprofessional woman working there which completely ruins the experience of attending a prestige dealership. Her unhelpful behaviour and down right rudeness is quite unacceptable.

Service

It was quicker than expected, and the usual efficient service. Only dismayed at the waiting time when booking in and checking out.

Service

because the job was completed satisfactorily

Service

See above to which I would add all work was evidenced by video- car was very well cleaned.

Service

No issues, treated well and looked after - car came in for work and was all fulfilled

Service

I was totally satisfied with the reception I got at BMW Ocean and the way I was treated throughout.

Service

Excellent friendly service.

Service

all completed as expected

Service

Overall very good service. Monty at Falmouth service dept is an excellent customer facing member of your staff. The complimentary clean could sometimes be better!

Service

I was always kept up to date with the problem and repain

Service

Brought my car in to have coolant level looked at, on inspection, technician a component on my anti roll bar had snapped. Fixed straight away under warranty.

Service

Traffic before the appointment held us up and yet despite being late the service staff managed to fit us in and completed the work quickly

Service

Great service as always

Service

Professional

Service

Falmouth Ocean were not involved in our recent repairwork at Falmouth Coachworks - were they ?

Service

Poor customer service, poor experience, problem not solved but still charged, then sent down the road where they send all their customers with this problem.

Service

Monty was brilliant ??

Service

Really pleased with the professionlism of the bmw technician for providing an excellent video presentation of my car condition.

Service

Car was cared for and always updated with many a yarn from Mr Yeo. Big thanks to the team Tony, Monty, Becky, Matt and the bloke in glasses.

Service

Excellent customer experience

Service

Only had a service with the mini jcw I had before the m2 and mini was good and looked after. Family member had her bmw services and came back with a scratch they claim they had nothing to do with.

Service

We were on holiday. Ocean were really helpful, polite and made the experience almost pleasurable. They fitted us in without a problem, dropped us into Falmouth for a couple of hours whilst fixing the car and picked us up again.

Service

Hassle free service.

Service

Ocean Falmouth staff extremely attentive and this is reflected in the workmanship provided.

Service

Really appreciate BMW picking car up and leaving courtesy car.

Service

Friendly and helpful albeit not cheap

Service

Straight forward and easy to book

Service

Good and professional costumer service.

Service

Very friendly staff ....

Service

You don't give courtesy cars anymore without charging us to have them - they used to be part of the service!

Service

Excellent people, service and sales. And as a German. Businessman friend said

Service

Reliable friendly staff. The sales man Josh, was extremely patient and helpful.

Service

The service representative was very efficient and approached.

Service

Smooth experience

Service

I was kept in touch with the work carried out

Service

friendly and helpful staff

Service

did a good job at short notice

Service

Once again, delighted by the result but never satisfied with the promised timing, which is always way out.

Service

Friendly, reliable service

Service

Did what I wanted them to do.

Service

Delivered what they promised

Service

Nothing is ever too much trouble, everything is for the convenience of the customer.

Service

Service dept was helpful, explained in detail job done, offered to clean car as well (which was kindly declined)

Service

Courteous, friendly and experienced staff who could not be more helpful. Appointments were easy to book and kept to time.

Service

All the services I have had have been completed in the allotted time, and in a satisfactory manner.

Service

The problem with my car was not of BMW making but I was treated with kindness and courtesy at every stage of my visit

Service

Because the work done was to my satisfaction

Service

Friendly and knowledgable without referral

Service

Tony Jewell and Monty and Andy Yeo are always very helpful and very nice to deal with

Service

Great customer service and expert support. I love how the team their recognise that we own these cars because we're car enthusiasts. Being engaged with the guys in the workshop and having insight into what's happening and why is valuable

Service

Only in for an annual check which did take rather a long time (3hrs) but the surroundings were comfortable with coffee on tap so not too unpleasant an experience still waiting for a callback ref some minor bodywork.

Service

The time I was waiting for my car to have mot test , took 2.5 hours, very frustrating. Brought the car in good time for my appointment, but still had to wait too long.

Service

It was explained that the work needed to comply with the requirements of the MOT would cost a future between best and worse case scenario which helped in budgeting for the repairs.

Service

Everything was done as expected and in the quoted time frame.

Service

Everything was completed on time, communication on the day was good

Service

Done the recall in designated time

Service

Could not fault you

Service

as last, good service

Service

They look after me very well.

Service

Great service at short notice

Service

Everything went according to plan.

Service

Good support

Service

I bought a different car when offered a decent deal and it suited me. Delivered in pleasant professional fashion. Got what was required with little fuss.

Service

Tom Hett is an excellent contact

Sales

Always a good experience dealing with Ocean BMW Penryn

Sales

Very good

Sales

Quality product that in reality goes beyond what is advertised. Sometimes it's the little touches that amplify the big technology advances.

Sales

After some quite hard negotiations first off, our dealer in conjunction with some good deals from BMW came up trumps with an amazing deal getting us a car with an even better spec than we required.

Sales

I was always kept up to date and any difficulties I encountered along the way were solved quickly and successfully.

Sales

The whole experience was both professional and at the same time friendly.

Sales

help always available

Sales

Very warm, helpful people that came with great recommendations that helped me select the correct car for me

Sales

Got it sorted quickly

Sales

The help, advice, professionalism and politeness was exceptional

Sales

initially I was going for a second hand car but as Nick Martin explained to me , I could buy a new one for the same price .

Sales

The initial welcome to the showrooms and then the valued help given in choosing the right car for me.

Sales

Delivery as promised and carried out a protect x valet At very short notice

Sales

As a five times Audi A4 driver, I was very pleased with the whole BMW car purchase, from test drive to handover.

Sales

Absolutely delighted with the new car and very satisfied with the process through purchase and delivery. The car was well presented for collection and it was a pleasure to take delivery of my first BMW. I am sure it will not be the last.

Sales

The paint has unsightly streaks which BMW has agreed to correct

Sales

Every we dealt with were professional and friendly

Sales

A longer wait for delivery than expected.

Sales

Very happy with the sales and after service