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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The job was done properly and everything that was attended to was explained to me

Service

Staff always friendly and courteous nothing seems to much trouble

Service

Great staff. Friendly and efficient and nothing was too much trouble.

Service

Friendly and efficient service advisor. Car available back to me in the time scale as told.

Service

Job nearly always done on advised time and any advice given

Service

Very friendly efficient and helpful

Service

Great service but they always seem to underestimate time taken so a little frustrating if you sit and wait for the car.

Service

Again personnel and facility very good. Lack of availability of a car to borrow while mine was serviced disappointing, booking about 3 weeks in advance. Also could have mentioned, when booking, other possible items, e.g. NAV map update?

Service

They serviced my car very quick and dealt with my concerns well. They picked and dropped me off to and from the dealership. Excellent service Alfie

Service

good customer service

Service

Failed to let me know when they had the replacement part. I waited for weeks and then had to phone them again.

Service

Completed as described, provided courtesy car.

Service

I found it easy to come in a leave my car and collect again

Service

lovely just upset with the qulaity of service

Service

Ready on time and full explanation given

Service

They always look after me and keep me informed when my car is in the workshop

Service

Took much longer than I expected.

Service

Please arrange for some at senior leave to call me

Service

They have tried very hard to resolve the issue with the car, yet the support they get from BMW is appalling.

Service

Waited 4 hours whilst brake discs and pads were replaced.No reason for delay advised during wait.

Service

Friendly and efficient

Service

Lack of trust in what we were told. Car still showing the same warning one week after the work was carried out. More time wasted. Our usual garage was not allowed to buy the part from BMW - sounds like some “anti competitive” ploy to me !

Service

As above, plus knowing what's needed for each servicing/repair situation as service staff I dealt with were very knowledgable.

Service

Again, a very friendly welcome and keeping me informed throughout the process.

Service

Given reliable service that I had confidence in and all my queries were addressed. Monty Sharp gives impeccable attention to my service and always goes the extra mile. His ability to interpret technical issues and monitor safety is much appreciated.

Service

Always friendly and informative staff.

Service

We had to pay for the courtesy car... that’s not really what you’d expect from BMW or any car company.

Service

Friendly staff

Service

There was nothing you could possibly fault very helpful

Service

Always courteous staff. Prompt service and good courtesy car provided.

Service

Service took slightly longer than briefed.

Service

As stated lack of call back and dirty car.

Service

You did what you said you'd do and faster than expected. Easy to book a time convenient to me at relatively short notice

Service

On this occasion, they replaced a tyre under insurance. They also informed me that the car was due for an important software upgrade and they would contact me. I'm still waiting!

Service

Service and remedials carried out promptly and with a minimum of fuss.Attentive and highly knowledgeable staff.

Service

Vehicle was recovered to Ocean Falmouth. Still do not understand the cause of the issue of diesel fuel entering the engine oil.

Service

I had to chase to find out when my car was be8bg returned

Service

Always co-operative, friendly and professional

Service

The service was done but a long wait to have car cleaned so did not bother.

Service

This is for Ocean BMW not Ocean Mini, I am completely satisfied with Ocean Mini and bought the car through them as i refused to deal with Ocean BMW

Service

Done on time and comfortable while waiting

Service

Everything excellent

Service

There was a question about the price, I note was not readily available about the price I was quoted

Service

Very helpful staff. Always feel I'm getting a fantastic service.

Service

The staff were very friendly and helpful. They kept me informed of how the service was progressing and what was required.

Service

Having cancelled two services it finally took place 1k miles after the interval. When I went to collect the car having asked for tyres to be checked as i was off on holiday the next day i was told all was fine. Turns out 2 tyres were illegal!

Service

Service was very slow at both drop off of my car, and poorer still on pick up. Courier service of my wife and I into Falmouth whilst our car was attended to was very good.

Service

Could not fault advise given and arrangements for replacement of rear air bag

Service

The service was carried out on time, the staff were friendly and informed me about the service. The car was available on time for collection and had been washed.

Service

My car is fixed

Service

Welcome excellent - explained everything on arrival and on collection

Service

The time taken to collect car and pay was slow

Service

Check in process takes a very long time. Car not very clean when returned

Service

They are very accommodating and the whole process is very professional

Service

No interior vacuum, lesser loan car.

Service

The pads were due for replacement, and the assistant said that discs might also need changing. But when checked they confirmed only the pads needed doing. It was good to know I wasn't being asked to have work done that wasn't needed.

Service

I had to wait 25 minutes to see an agent, when there were many employees around not engaged with a customer

Service

Original appointment on a Mon made 3 weeks previously included curtesy car. Received text message asking for 'instructions, received late on Friday before. Could not get through on Sat and no return call when mess left. Call rec'd on Mon - no cur car

Service

Your staff make the experience completely satisfied, it is not the problem but how it is dealt with and you could not get better people.

Service

I was greeted politely by the receptionist and directed to where I needed to go.The service department representative was courteous and efficient.

Service

Couldn't fault the dedication of the team as they had no courtesy car available they arranged for me to be taken to work and collected at the end of the day. It was only 1/2 a mile away but other dealerships have been unable to do that in the past.

Service

Nothing to fault

Service

Excellent service from Monty and Becky. Lovely greeting from Matthew the Service Manager.

Service

Helpful and professional

Service

The dealership were pleasant to deal with and helpful.

Service

Work discusses and options considered from knowledgeable staff

Service

Because I got the service I expected.

Service

self explanatory

Service

Great service. No drama. I was on holiday and even though I am not a regular customer I received the best attention.

Service

Tony is the best service advisor I’ve ever dealt with at any dealership - always helpful and always does what he says he’ll do. Very helpful on end of warranty checks. His service has saved the dealership from my poor sales service, which wasn’t good

Service

Service was carried out as described and on time.

Service

Dealership has lost a couple of points on my marking as on completion of the first service of my vehicle all relative service paperwork was in a MINI SERVICE FOLDER relating nothing to BMW, Correct presentation of a company must paramount

Service

Andy Yeo advocate of the brand and looks after us very well.

Service

Service delivered on time and smoothly completed.

Service

The actual car service was great but the experience from drop off to collection was not acceptable.

Service

Good service marred only by a ridiculously expensive option to replace tyres. Also Dash cam policy is shonky.

Service

High standards of service

Service

carried out efficiently, I was kept informed throughout ( no such thing as too much of this) & car was cleaned as well (wasn't expecting that).

Service

The service representative was really helpful and took the stress out of the situation.

Service

Good friendly service

Service

Good service ,friendly staff ,relaxed atmosphere

Service

Friendly, efficient service. Kept fully informed of progress during the day.Car collected and returned to our home.

Service

First class customer service

Service

The car was not ready at the time I was told and had not had a valet. This was then rushed and an incomplete job done. I also had to go back because one of the staff had left something in the car

Service

Good service

Service

Having had 4 new tyres fitted, on leaving BMW Ocean at approximately 6pm and a few miles away I realised I had an amber warning that all tyre pressures were far from correct. It was too late to return to Ocean.

Service

This is dealer that goes above and what I expect in terms of service to BMW’s general high standard of service

Service

I phoned in advance, but the message did not get through to the service desk that I had booked a major service. No air filter was ordered as a consequence, and so it was delivered to my address for me to fit myself.

Service

Very attentive when asked for additional parts to be checked as I was going on a journey the following day.

Service

I had the safety inspection of my vehicle SP08 LWH and it was all good news. The safety inspection of the vehicle was described to include a clean of the vehicle. the inside of my vehicle didn't seem to have been cleaned much hence 4 star not 5...

Service

no valet, had to ask about problem

Service

Cant do enough for you. Very friendly

Service

Superior customer service. Monty (I think that was the name) really looked after me, helped me to get my car fixed in time for me to drive home from Cornwall. The whole team were friendly and very responsive.

Service

The MOT was done very thoroughly and they recommended what may need doing next time.

Service

Everyone is so friendly and helpful. Alfie Rice goes the extra mile to make sure everything is done and we need for nothing.. The facilities are exceptional (and the coffee and chocolate machine also)!

Service

Service carried out within timescale and comfortable seating area whilst waiting

Service

I've not yet had a service but the follow up procedure has been very good.

Service

The car computer wasn't reset after the front pad change, so it is still indicating I need to change my front brake pads. This means I will have to make a special trip to Falmouth for this to be done, at least two hours round trip for me.

Service

Easy to organise once you get through. Poor telephone system took ages to get through. Service centre staff very good explained everything really clearly and spent time with me. Gave us lift to town and then picked us up much appreciated

Service

For all the reasons above. I consider the customer service I received so good that it will ensure I stay at BMW when it’s time to choose a new car.

Service

Again staff very polite and helpful

Service

For the reasons given in question 1.Would have got a 5 if not for the fact that I have noticed that servicing prices seem to have increased considerably more than inflation. £53 for MOT - fine£120 for brake fluid change - appears a bit OTT

Service

Alfie Rice in service was friendly, polite, professional and very knowledgeable. Despite my car being with you for longer than originally planned, he made it far less of a nuisance and explained it all very well.

Service

The vehicle was serviced and returned as advised plus it was given a wash and a vacuum, thank you.

Service

A most satisfactory performance by all staff in Falmouth

Service

Problems rectified and car returned in good time.The whole experience was very professional.

Service

Given the cost of the service, for what is essentially an oil change screen, wash top up and safety check, I was disappointed that the car was not cleaned, as I had been promised it would be when the car was dropped off.

Service

They always obtain answers to any questions and go out of their way to help.

Service

Service advisor was fantastic and really helped solve my X3 problems.

Service

Overall pleased with the service that was carried out, however I was advised that the service would take approx 90 minutes, it ended up being 3 hours.

Service

Friendly helpful staff - couldn't do enough for me and left me feeling very valued as a customer. They fixed and returned my car very speedily with no notice of it coming in.

Service

The electrical problem was identified and the cause clearly explained.

Service

Excellent service

Service

Professional service throughout

Service

A great team of people here

Service

I was told how things would work and it all happened as expected. I was contacted by phone at the time I was expecting to say the job was complete

Service

Everything sorted

Service

I felt as if I was being fobbed off with the excuse "its a characteristic" and not a fault. The brake pedal looses it vacuum over night.

Service

Very nice, friendly staff

Service

Everything went according to plan. Staff very helpful.

Service

Car collected and returned

Service

Apart from long wait for car, we have no issues with our experience.

Sales

Staff were helpful and friendly and made us feel at home and even since delivery have kept up service.

Sales

As I said every thing was 100% from start to finish

Sales

Very pleasing and pleasant experience.Overall the dealership were very helpful and obliging , and always with a smile.

Sales

Made the experience. A pleasure

Sales

Excellent could not fault anything no problems at any stage

Sales

Whilst on holiday in Cornwall my cousin and I wandered into the Falmouth dealership to look at the latest BMW’s. Such was the warm reception we experienced, that 10 weeks later we were there again to pick up a shiny new X1.

Sales

I normally have outstanding customer service. I did feel the salesman I had was not to the usual standard.Looking back on the experience I wish I transferred over to someone-else. He seemed to lack knowledge and understanding or recall conversations

Sales

I cannot fault my experience in any way.

Sales

Very professional service provided by Nick Martin.

Sales

Extremely satisfied, cannot think of any way the experience could have been improved

Sales

people who know what they are doing. sale transaction with no hassle.

Sales

small chip in paintwork