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Car went in on time for MOT and end of warranty check. Friendly service, and car completed while I waited.
Excellent service from start to finish. Kept in the loop and car was valeted prior to collection.
My car was recalled but all was explained and checked according to plan.
My free health check was done to a very high standard
We had a time slot that worked & everyone we came into contact with was very efficient
Every thing was done on time with pleasant staff who were very helpful
Friendly and thorough
Quick work on a recall notice
Had good welcome
All very friendly and helpful
All requirements met satisfactorily
Tony Jewel and the team are always helpful an asset to the business excellent service.
problem free informed at every stage
Always completed in reasonable time as explained. That is all I require . Work without fuss.
Did the job for free, no hassle and returned the vehicle in a timely fashion.
Ease of checking the car in for service and MOT
They did the job well.
The service was fine, no problems
Service done well and on time
They were very polite and helpfu
Very polite and helpful and very professional
Had a recall on our car . So dropped it off and it was all done when we came back.
Everything about my experience was great, they even washed my car for me!
Very pleased with the whole experience of visiting bmw garage.
Quick and easy
Great communication, kept in touch as promised and cleaned the car
1st+class as always
Ocean service advisor and technician were exemplary.
Good people, nice premises.
Good service, all covid social distancing in place, well managed.
They couldn't do enough for me, very costumer focussed which isn't a guarantee these days.
Because work carried out to a high level
Everything as expected. Friendly, efficient service.
all work completed as requested and vehicle returned in lovely condition.
Everything was to my satisfaction
Work done at price and time quoted with added, full rundown of cars health
Great service by really good people
Friendly and knowledgeable staff.
Tasks completed on time.
Bmw the best all time
Everything was spot on
Staff friendly, efficient & helpful
Your collection and delivery staff were both very professional
The cars I've owned have largely been serviced at Ocean in Penryn/Falmouth & I've always been pleased with the service I've received.
Every detail was addressed
Both effeccient and thorough car was booked in for a recall was carried out in the time I was told car returned hoovered and washed plus health check good service
Prior to the service my details were taken, the work explained with a timescale estimate by the front desk.
Tony was literally how customer service should be, just so helpful and nice, a real asset to your business.
They said it would be within two days and it was.
Monty explained in detail the invoice information when questioned.
The staff are always very helpful and informative. I'm always impressed with the quality customer service and products.
Recall done in 2 hrs but had to stand waiting in queue at reception for nearly 20 mins to let them know I was there for my appointment. Mainly due to only 2 staff on reception, both dealing with customers who took forever.
Because I was completely satisfied.
The service engineer was helpful and informative
All sorted quickly
Friendly helpful staff aways when I've visited
The professional service given to me by Ocean Falmouth Service department
The service was excellent.
First class service
Very helpful, kept me up to date with everything and held onto my car with no trouble until I could collect.
My car was looked after and even cleaned afterwards, great service at BMW Falmouth!
They were able to see me straightaway, but couldn't find the answer to the problem without booking in for a longer visit and I was unable to do that. They were as helpful as they could be.
Done in good time; details explained well and car cleaned.
Fixed the fault and provided me with a courtesy car.
The service team always go that extra step to ensure you are made welcome and valued as a customer.
It was a recall for a safety reason. They did the job with no problems.
Customer service was so good
Completed all work as prescribed, professionally.
I would not come back if I was not satisfied
They did what they were supposed to do and on time.
Kept informed on the repair
Fast and efficient staff
Overall excellent service
Friendly staff and the work carried out on the car was amazing.
Everyone was extremely friendly and you were made to feel safe and welcome
Faultless. Service provided with complimentary clean inside and out.
Great customer service
Very satisfied, no problems at all, which is always the case when dealing with Falmouth, the best!!
Staff were helpful and nothing was too much trouble.
The car was perfect for myself with superb advise from josh who was a great help in me choosing the right car.
Helped me explore all the options, took time to understand my needs and was determined to get me a great deal
Matthew kept in constant contact about delivery dates and time
No issues emerged with this purchase.
Nothing was too much trouble during the whole process
Nothing was to much . I asked loads of questions to do with the car and Josh was always happy to answer . Very polite and professional .
Friendly and helpful staff who kept us up to date throughout.
I always felt valued.
I was kept informed through the whole process and delivery was at a time to suit me. I was taken through the features of my new car and felt confident driving away.
Maria at BMW Ocean Falmouth was very helpful and responsive, and explained everything in great detail. Although it was a distant sale, the experience overall was extremely smooth and quicker than I had expected.
Everything was done professionally and and the service was excellent.
This the 4th BMW purchased from Ocean Falmouth and the quality of service, support, care and attention to detail was the best yet. The staff could not have been more helpful.
Everything was carefully explained and the whole process went smoothly
Very pleasant experience,nothing was to much trouble
Excellent help from staff
Slight issue with delivery date but Darren went out of his way to sort this.
We were dealt with politely and professionally at all times
Courteous attentive staff!
They were able to accommodate to our needs and get the car delivered
Amazing would never use another dealer josh eas impeccable with great standards of customer service and well done to lee what a fantastic duo that made our experience easy.
The sales staff were very helpful and efficient.
The car was delivered on time and the delivery driver mark was excellent. I never visited your Bmw centre everything was done on line and phone calls but felt in safe hands everything though I was spending nearly £50k with your company ??