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The job was done properly and everything that was attended to was explained to me
Staff always friendly and courteous nothing seems to much trouble
Great staff. Friendly and efficient and nothing was too much trouble.
Friendly and efficient service advisor. Car available back to me in the time scale as told.
Job nearly always done on advised time and any advice given
Very friendly efficient and helpful
Great service but they always seem to underestimate time taken so a little frustrating if you sit and wait for the car.
Again personnel and facility very good. Lack of availability of a car to borrow while mine was serviced disappointing, booking about 3 weeks in advance. Also could have mentioned, when booking, other possible items, e.g. NAV map update?
They serviced my car very quick and dealt with my concerns well. They picked and dropped me off to and from the dealership. Excellent service Alfie
good customer service
Failed to let me know when they had the replacement part. I waited for weeks and then had to phone them again.
Completed as described, provided courtesy car.
I found it easy to come in a leave my car and collect again
lovely just upset with the qulaity of service
Ready on time and full explanation given
They always look after me and keep me informed when my car is in the workshop
Took much longer than I expected.
Please arrange for some at senior leave to call me
They have tried very hard to resolve the issue with the car, yet the support they get from BMW is appalling.
Waited 4 hours whilst brake discs and pads were replaced.No reason for delay advised during wait.
Friendly and efficient
Lack of trust in what we were told. Car still showing the same warning one week after the work was carried out. More time wasted. Our usual garage was not allowed to buy the part from BMW - sounds like some anti competitive ploy to me !
As above, plus knowing what's needed for each servicing/repair situation as service staff I dealt with were very knowledgable.
Again, a very friendly welcome and keeping me informed throughout the process.
Given reliable service that I had confidence in and all my queries were addressed. Monty Sharp gives impeccable attention to my service and always goes the extra mile. His ability to interpret technical issues and monitor safety is much appreciated.
Always friendly and informative staff.
We had to pay for the courtesy car... thats not really what youd expect from BMW or any car company.
There was nothing you could possibly fault very helpful
Always courteous staff. Prompt service and good courtesy car provided.
Service took slightly longer than briefed.
As stated lack of call back and dirty car.
You did what you said you'd do and faster than expected. Easy to book a time convenient to me at relatively short notice
On this occasion, they replaced a tyre under insurance. They also informed me that the car was due for an important software upgrade and they would contact me. I'm still waiting!
Service and remedials carried out promptly and with a minimum of fuss.Attentive and highly knowledgeable staff.
Vehicle was recovered to Ocean Falmouth. Still do not understand the cause of the issue of diesel fuel entering the engine oil.
I had to chase to find out when my car was be8bg returned
Always co-operative, friendly and professional
The service was done but a long wait to have car cleaned so did not bother.
This is for Ocean BMW not Ocean Mini, I am completely satisfied with Ocean Mini and bought the car through them as i refused to deal with Ocean BMW
Done on time and comfortable while waiting
There was a question about the price, I note was not readily available about the price I was quoted
Very helpful staff. Always feel I'm getting a fantastic service.
The staff were very friendly and helpful. They kept me informed of how the service was progressing and what was required.
Having cancelled two services it finally took place 1k miles after the interval. When I went to collect the car having asked for tyres to be checked as i was off on holiday the next day i was told all was fine. Turns out 2 tyres were illegal!
Service was very slow at both drop off of my car, and poorer still on pick up. Courier service of my wife and I into Falmouth whilst our car was attended to was very good.
Could not fault advise given and arrangements for replacement of rear air bag
The service was carried out on time, the staff were friendly and informed me about the service. The car was available on time for collection and had been washed.
My car is fixed
Welcome excellent - explained everything on arrival and on collection
The time taken to collect car and pay was slow
Check in process takes a very long time. Car not very clean when returned
They are very accommodating and the whole process is very professional
No interior vacuum, lesser loan car.
The pads were due for replacement, and the assistant said that discs might also need changing. But when checked they confirmed only the pads needed doing. It was good to know I wasn't being asked to have work done that wasn't needed.
I had to wait 25 minutes to see an agent, when there were many employees around not engaged with a customer
Original appointment on a Mon made 3 weeks previously included curtesy car. Received text message asking for 'instructions, received late on Friday before. Could not get through on Sat and no return call when mess left. Call rec'd on Mon - no cur car
Your staff make the experience completely satisfied, it is not the problem but how it is dealt with and you could not get better people.
I was greeted politely by the receptionist and directed to where I needed to go.The service department representative was courteous and efficient.
Couldn't fault the dedication of the team as they had no courtesy car available they arranged for me to be taken to work and collected at the end of the day. It was only 1/2 a mile away but other dealerships have been unable to do that in the past.
Nothing to fault
Excellent service from Monty and Becky. Lovely greeting from Matthew the Service Manager.
Helpful and professional
The dealership were pleasant to deal with and helpful.
Work discusses and options considered from knowledgeable staff
Because I got the service I expected.
Great service. No drama. I was on holiday and even though I am not a regular customer I received the best attention.
Tony is the best service advisor Ive ever dealt with at any dealership - always helpful and always does what he says hell do. Very helpful on end of warranty checks. His service has saved the dealership from my poor sales service, which wasnt good
Service was carried out as described and on time.
Dealership has lost a couple of points on my marking as on completion of the first service of my vehicle all relative service paperwork was in a MINI SERVICE FOLDER relating nothing to BMW, Correct presentation of a company must paramount
Andy Yeo advocate of the brand and looks after us very well.
Service delivered on time and smoothly completed.
The actual car service was great but the experience from drop off to collection was not acceptable.
Good service marred only by a ridiculously expensive option to replace tyres. Also Dash cam policy is shonky.
High standards of service
carried out efficiently, I was kept informed throughout ( no such thing as too much of this) & car was cleaned as well (wasn't expecting that).
The service representative was really helpful and took the stress out of the situation.
Good friendly service
Good service ,friendly staff ,relaxed atmosphere
Friendly, efficient service. Kept fully informed of progress during the day.Car collected and returned to our home.
First class customer service
The car was not ready at the time I was told and had not had a valet. This was then rushed and an incomplete job done. I also had to go back because one of the staff had left something in the car
Having had 4 new tyres fitted, on leaving BMW Ocean at approximately 6pm and a few miles away I realised I had an amber warning that all tyre pressures were far from correct. It was too late to return to Ocean.
This is dealer that goes above and what I expect in terms of service to BMWs general high standard of service
I phoned in advance, but the message did not get through to the service desk that I had booked a major service. No air filter was ordered as a consequence, and so it was delivered to my address for me to fit myself.
Very attentive when asked for additional parts to be checked as I was going on a journey the following day.
I had the safety inspection of my vehicle SP08 LWH and it was all good news. The safety inspection of the vehicle was described to include a clean of the vehicle. the inside of my vehicle didn't seem to have been cleaned much hence 4 star not 5...
no valet, had to ask about problem
Cant do enough for you. Very friendly
Superior customer service. Monty (I think that was the name) really looked after me, helped me to get my car fixed in time for me to drive home from Cornwall. The whole team were friendly and very responsive.
The MOT was done very thoroughly and they recommended what may need doing next time.
Everyone is so friendly and helpful. Alfie Rice goes the extra mile to make sure everything is done and we need for nothing.. The facilities are exceptional (and the coffee and chocolate machine also)!
Service carried out within timescale and comfortable seating area whilst waiting
I've not yet had a service but the follow up procedure has been very good.
The car computer wasn't reset after the front pad change, so it is still indicating I need to change my front brake pads. This means I will have to make a special trip to Falmouth for this to be done, at least two hours round trip for me.
Easy to organise once you get through. Poor telephone system took ages to get through. Service centre staff very good explained everything really clearly and spent time with me. Gave us lift to town and then picked us up much appreciated
For all the reasons above. I consider the customer service I received so good that it will ensure I stay at BMW when its time to choose a new car.
Again staff very polite and helpful
For the reasons given in question 1.Would have got a 5 if not for the fact that I have noticed that servicing prices seem to have increased considerably more than inflation. £53 for MOT - fine£120 for brake fluid change - appears a bit OTT
Alfie Rice in service was friendly, polite, professional and very knowledgeable. Despite my car being with you for longer than originally planned, he made it far less of a nuisance and explained it all very well.
The vehicle was serviced and returned as advised plus it was given a wash and a vacuum, thank you.
A most satisfactory performance by all staff in Falmouth
Problems rectified and car returned in good time.The whole experience was very professional.
Given the cost of the service, for what is essentially an oil change screen, wash top up and safety check, I was disappointed that the car was not cleaned, as I had been promised it would be when the car was dropped off.
They always obtain answers to any questions and go out of their way to help.
Service advisor was fantastic and really helped solve my X3 problems.
Overall pleased with the service that was carried out, however I was advised that the service would take approx 90 minutes, it ended up being 3 hours.
Friendly helpful staff - couldn't do enough for me and left me feeling very valued as a customer. They fixed and returned my car very speedily with no notice of it coming in.
The electrical problem was identified and the cause clearly explained.
Professional service throughout
A great team of people here
I was told how things would work and it all happened as expected. I was contacted by phone at the time I was expecting to say the job was complete
I felt as if I was being fobbed off with the excuse "its a characteristic" and not a fault. The brake pedal looses it vacuum over night.
Very nice, friendly staff
Everything went according to plan. Staff very helpful.
Car collected and returned
Apart from long wait for car, we have no issues with our experience.
Staff were helpful and friendly and made us feel at home and even since delivery have kept up service.
As I said every thing was 100% from start to finish
Very pleasing and pleasant experience.Overall the dealership were very helpful and obliging , and always with a smile.
Made the experience. A pleasure
Excellent could not fault anything no problems at any stage
Whilst on holiday in Cornwall my cousin and I wandered into the Falmouth dealership to look at the latest BMWs. Such was the warm reception we experienced, that 10 weeks later we were there again to pick up a shiny new X1.
I normally have outstanding customer service. I did feel the salesman I had was not to the usual standard.Looking back on the experience I wish I transferred over to someone-else. He seemed to lack knowledge and understanding or recall conversations
I cannot fault my experience in any way.
Very professional service provided by Nick Martin.
Extremely satisfied, cannot think of any way the experience could have been improved
people who know what they are doing. sale transaction with no hassle.
small chip in paintwork