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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above, good service, helpful and friendly staff, repairs carried out effectively.

Service

Appalling. Did not meet our needs. Did not MOT our car when booked in. Returned car with out of date MOT and didn't notice it was out of date even though a service was carried out. Did not get back to me when promised over two weeks ago.

Service

Because they made me feel valued and went the extra mile to make my experience better than I thought it would be. There was a problem with black oil on my opal white leather drivers seat, but the way the servicing department dealt with it was superb.

Service

Tony Jewell handled my problem very efficiently, he supplied me with a Courtesy car and although parts had to be ordered I was back in my car after only a couple of days. He was very pleasant and very helpful. Well done Tony excellent service

Service

Service personnel have always been efficient, polite, helpful and made us feel we mattered. We would like to single out the Service Manager at Penryn who is always cheerful and particularly obliging and helpful.

Service

QUITE EXPENSIVE & I HAD TO PAY FOR CAR COLLECTION/DROP OFF AND NOT MUCH OF A BREAKDOWN ON THE INVOICE OF WHAT WAS CHARGED FOR?

Service

I was very satisfied with the overall experience carried out with the service on my car through the receptionist who made me feel very comfortable

Service

I was given advice about work needed and this was done quickly.

Service

No courtesy car provided despite being pre-booked. Solved by BMW providing chauffer service to and from my home. Technician working on car left bumper rubbers on bonnet detatched and misplaced. He also failed to reset computer record of work done.

Service

Completely impressed with the service

Service

Staff are great, service staff polite knowledgeable and prepared. Sales staff (Mark Blackley?) incredibly knowledgable about the operation of the new 4 series convertible.

Service

See above. Plus always friendly service

Service

Great service

Service

Staff customer relationship

Service

All went well

Service

Good service

Service

Good customer service and efficient

Service

Very pleased with the valeting to my car and the helpfulness of the staff.

Service

The length of time I had to wait after booking a "while you wait" service was unreasonable and I was also charged more than the pricing online (which I only found out afterwards). Very disappointing from, what I expect to be, a prestige marque and d

Service

Car well looked after, given back to me cleaner than I'd handed it over. Offered as much tea, coffee etc while waiting in plush area.

Service

Efficient, friendly and personable service staff

Service

Disappointed that I would have had to pay for the replacement of items that had to be damaged in order for the primary repair to be carried out!

Service

Monty is very efficient and also delightful.

Service

Very professional and personable

Service

The service I received was with out fault. only to be expected from BMW.

Service

Requested a Performance courtesy car, unfortunately one was not available.

Service

The customer service and dedicated team are second to none.

Service

Service completed on time and on budget

Service

quick booking and great service from Becky and Monty

Service

Very friendly & helpful

Service

Only two people cared Matt and Andy both I'm servicing

Service

Car had a spurious alarm fault which was understandably difficult to fix but it was sorted.

Service

Very interested service reception person who exceeded my expectations. Asked if I wanted the car washed and given a safety check - but completely understood that I needed to be away early and managed to arrange the job to be finished 15 mins early.

Service

No curtesy car was available but they obligingly dropped us into Falmouth and collected us again on time, very punctual.

Service

a fault on the car had to be dealt with and the service, under warranty, I had to leave the car at garage overnight and pick it up following day. I requeste courtesy car, none available had my sister not been able to take me home i'd have been stuck.

Service

Quality product

Service

Better service than my last BMW dealer and reasonable cost.

Service

Fitted and called within timescales.Courtesy car given and family needs met and considered.

Service

See above

Service

Not had a service with new car but always been satisfied with friendly staff, calls well in advance to book in the car and vehicle always returned clean and tidy.

Service

Not enough care taken with my treasured vehicle 4 marks and scratches appeared whilst being repaired under warranty, in addition to finding a front wheel arch bolt hanging loose where the work had taken place .....most annoying!!

Service

Satisfaction is key in everything and 100% is what you get at Ocean.

Service

Service was great.

Service

I have had my BMW X1 for all of two months from new .i had taken it back because of a leakage of a stickey liquid from the top of both front doors onto the paintwork.only to be told it's my fault for washing it wrong.i had doon 800 miles

Service

I was asked by two service center employees if I would like my car washed and hoovered which I accepted , when I came to collect the car the cleaning had not been carried out. It was rushed and incomplete lots of duster cotton throughout the interior

Service

I was there 2 hours longer than I was expecting to be

Service

I need to discuss this in detail 250 characters are not enough

Service

On time quick and efficient and full report of service details

Service

Despite being assured that the service would only take 90 minutes, my wife and I waited over nearly 2hours 30 minutes.

Service

Gave me good hire car. Fixed fault. Cleaned car

Service

Good customer service

Service

unable to write in sufficient information in space provided. Very dissatisfied with service attention at Ocean BMW Penryn.

Service

The recovery by BMW was first class and the repair / replacement was completed in 24hours. The failure in the system was that Ocean failed to arrange the return of my car on the day repairs were completed, It arrived on the 3rd day at 1300hrs.

Service

Sales staff were brilliant but since then nobody has asked, only had the car three months but have had to either take it in or call someone out three times, that's doesn't include me having to go in off my own back. Stars above because of issues car.

Service

Always friendly and polite and very helpful too

Service

Staff very helpful

Service

They delivered on time and within budget

Service

Got what I required without any hitch and staff were very obliging when I needed to hire a car due to unforeseen circumstances.

Service

The team are always very polite and efficient.

Service

I asked for a courtesy car. When I got home I had been charged £15.00. I was not warned of this & have never been charged before. To me the meaning of courtesy is something supplied free of charge. Courtesy should be changed to loan car.

Service

First class service. All service staff offered excellent advice and help. Well done.

Service

Excellent service

Service

The engineer failed to seat the oil filter correctly so the vehicle dumped its oil very quickly after the service. It took 3 calls to the dealer to organise recovery and now they don't have anybody to return the vehicle to me... so it's still there

Service

Would have been a 5 but it took a bit longer than i anticipated. However everyone very friendly and helpful and kept me informed of progress.

Service

Friendly, informative and professional.

Sales

Great customer service. I was looked after by 3 different members of the Ocean Falmouth sales team. They worked hard to get me the car I wanted and importantly for the budget I gave them. My third car in 3 years from them.

Sales

delivery and transaction went smoothly

Sales

Looked after car for me as I work offshore until I returned home

Sales

This is my second car from Ocean Falmouth and I already have the relationship with the Sales Rep, Nick.

Sales

At all stages I was impressed by response of Nick in particular and all staff at the dealership. We quickly agreed deal which I thought was fair and Nick kept me in the loop regularly. Car delivered on time and was just as I wanted.

Sales

Very satisfied, I had a 300 mile journey Ocean sorted me out with a hotel room and filled the car with fuel for me.

Sales

Dates for delivery were changed Detailed discussions over the value of our car vs the deposit when it came to cash purchase to support a £500 service credit note. This part wasn't very transparent and explained clearly

Sales

very helpful

Sales

Excellent experience from my initial contact, the test drive up to delivery. The salesperson gave a first rate service.

Sales

Our liaison person Mathew took us through the whole process simply and efficiently

Sales

Never felt rushed and all questions were answered thoroughly.

Sales

Good surroundings, friendly staff

Sales

Every aspect of the car purchasing was a joy