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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Extremely helpful

Service

Alfie, in service is a great asset to your team!

Service

Pleased with the courtesy car and timely work

Service

Service and MOAT done on time

Service

Nothing went wrong

Service

The technicians did what what they were tasked to do. And the replacement sun roof blind seems to be working. As did the original before failing.

Service

Again Josh and the team did a great job

Service

No concerns

Service

Satisfied with the work carried out

Service

Service completed on time. Friendly service staff. Reasonable value.

Service

All perfect as usual

Service

Quick, efficient and polite service. No problems. Car returned cleaned and vacuumed.

Service

No issues all to plan

Service

They always do a good job

Service

Extremely helpful staff. Felt safe with the Covid safeguards that were in place.

Service

Really accommodating, friendly, totally customer orientated and professional.... one of the best customer experiences I have ever had in a BMW dealership

Service

Work completed on time & cost did not break the bank. 3 Series servicing costs still seem to compare very favourably with other manufacturers, & not just the other luxury brands.

Service

I found everyone helpful, and happy with your service!

Service

Tony Jewell is a very experienced person he is an asset to BMW great team work

Service

Good standards, car washed and hoovered.

Service

Feel very welcoming down there and have always been helpful when I have asked questions and advice

Service

the car was cleaned

Service

Friendly, helpful and not pushy. Went above and beyond to get me my dream car in an affordable way.

Service

Friendly and efficient help

Service

It was easy to book the appointment, I was seen on time. Pleasant staff. All very efficient

Service

All done on time

Service

Hassle free event. Friendly service with Monty. Car returned on time.

Service

Everything was carried out as promised , courtesy car was ready and my car washed and hoovered...no complaints whatsoever

Service

They were quick with the service

Service

Nothing was too much trouble. They were happy to collect the car. Arrived when they said they would, contacted me to authorisework and still completed same day.

Service

Lack of communication took longer than said

Service

Very satisfied , Monty was very helpful & efficiant. Thank you for the loan car whilst the warranty recal was being done.

Service

Despite my comments above the staff at Ocean were friendly & helpful and the service received was fine.

Service

The service I receive is excellent

Service

Efficient and helpful and good communication

Service

Very helpful

Service

Service Department extremely helpful in assisting customer care and listening to the customer. Both Monty and Alfie Customer Service front desk persons worked hard to get the best result for the customer and BMW. Both were polite and knowledgeable.

Service

Everything was arranged by the service centre for me. The staff were polite and efficient.

Service

Polite on time car returned clean.

Service

Helpful staff and excellent service

Service

Felt as ease and friendly staff

Service

Service team member very helpfull

Service

Good Procedures, Good treatment

Service

On this occasion, apart from a 15,000 mile service for the X1, the team had to deal with a range of complex issues involving a series of malfunctioning dash cams on our new M135i and managed to achieve a satisfactory result.

Service

This was a factory recall. The car was collected and returned to me. I cannot comment on the work done as I cannot see the result. The car was also washed.

Service

Really nice guy picked car up and told me exactly what was going to happen and that he would deliver car back at end of day. Quick phone call to say it was all completed along with video .

Service

They kept in touch with me letting me know how the repair was going. Even though there was a delay with the part not being delivered on the expected day, they phoned me to explain. All was ok

Service

Brake fluid changed and car also valeted - without asking. Great PR !!

Service

Great communication, thorough approach, REALLY nice people to deal with

Service

Professionalism of your service dept is first class.

Service

again Josh was helpful talked through everything

Sales

Just easy to deal with

Sales

The service and willingness to offer the complete customer delivery by Nick Martin at Ocean Penryn was just excellent

Sales

The staff were very helpful especially Nick Martin who dealt with the sale of the car. He took us through the sale, collection and after sales being helpful and considerate to our needs.

Sales

delighted with the car

Sales

Again the team were amazing Nick arranged everything and it was so easy - Ocean Falmouth are fab!

Sales

Great service and delivered on all promises

Sales

Very quick delivery

Sales

Matt was great. Friendly, explained everything. Whole experience was relaxed.

Sales

During the current climate, nothing was to much trouble for Nick and the team at Ocean, we were treated with the up most professionalism , well informed throughout the process.

Sales

Good service, professional people, a high quality product.

Sales

I'm always valued as a customer and Nick never fails to be courteous and respectful.

Sales

Everything was flawless; the buying process and the car handover were thoroughly enjoyable. Dealing with Josh really made the experience for us. We loved driving away with the new car after what was a straightforward and enjoyable process!

Sales

Great experience made me feel looked after

Sales

I know it is hard with the social distancing due to the Covid-19 pandemic, but when I cam in to put a deposit down and then drive away I felt my health and safety was put first and he made it an amazing experience to drive the car away feeling great!

Sales

Great dealer with honest caring staff

Sales

Attentive staff and pleasant surroundings

Sales

Really satisfied