It was as you would expect for a premium brand
Quick, easy and easy extremely helpful
No problems therefore satisfied.
The service department at the dealership has one particularly rude unprofessional woman working there which completely ruins the experience of attending a prestige dealership. Her unhelpful behaviour and down right rudeness is quite unacceptable.
It was quicker than expected, and the usual efficient service. Only dismayed at the waiting time when booking in and checking out.
because the job was completed satisfactorily
See above to which I would add all work was evidenced by video- car was very well cleaned.
No issues, treated well and looked after - car came in for work and was all fulfilled
I was totally satisfied with the reception I got at BMW Ocean and the way I was treated throughout.
Excellent friendly service.
all completed as expected
Overall very good service. Monty at Falmouth service dept is an excellent customer facing member of your staff. The complimentary clean could sometimes be better!
I was always kept up to date with the problem and repain
Brought my car in to have coolant level looked at, on inspection, technician a component on my anti roll bar had snapped. Fixed straight away under warranty.
Traffic before the appointment held us up and yet despite being late the service staff managed to fit us in and completed the work quickly
Falmouth Ocean were not involved in our recent repairwork at Falmouth Coachworks - were they ?
Poor customer service, poor experience, problem not solved but still charged, then sent down the road where they send all their customers with this problem.
Really pleased with the professionlism of the bmw technician for providing an excellent video presentation of my car condition.
Car was cared for and always updated with many a yarn from Mr Yeo. Big thanks to the team Tony, Monty, Becky, Matt and the bloke in glasses.
Excellent customer experience
Only had a service with the mini jcw I had before the m2 and mini was good and looked after. Family member had her bmw services and came back with a scratch they claim they had nothing to do with.
We were on holiday. Ocean were really helpful, polite and made the experience almost pleasurable. They fitted us in without a problem, dropped us into Falmouth for a couple of hours whilst fixing the car and picked us up again.
Ocean Falmouth staff extremely attentive and this is reflected in the workmanship provided.
Really appreciate BMW picking car up and leaving courtesy car.
Friendly and helpful albeit not cheap
Straight forward and easy to book
Good and professional costumer service.
You don't give courtesy cars anymore without charging us to have them - they used to be part of the service!
Excellent people, service and sales. And as a German. Businessman friend said
Reliable friendly staff. The sales man Josh, was extremely patient and helpful.
The service representative was very efficient and approached.
I was kept in touch with the work carried out
friendly and helpful staff
did a good job at short notice
Once again, delighted by the result but never satisfied with the promised timing, which is always way out.
Friendly, reliable service
Did what I wanted them to do.
Tom Hett is an excellent contact
Always a good experience dealing with Ocean BMW Penryn
Quality product that in reality goes beyond what is advertised. Sometimes it's the little touches that amplify the big technology advances.
After some quite hard negotiations first off, our dealer in conjunction with some good deals from BMW came up trumps with an amazing deal getting us a car with an even better spec than we required.
I was always kept up to date and any difficulties I encountered along the way were solved quickly and successfully.
The whole experience was both professional and at the same time friendly.
Very warm, helpful people that came with great recommendations that helped me select the correct car for me
Ocean GROUP
Falmouth
