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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Ocean service advisor and technician were exemplary.

Service

Good people, nice premises.

Service

Good service, all covid social distancing in place, well managed.

Service

They couldn't do enough for me, very costumer focussed which isn't a guarantee these days.

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Everything as expected. Friendly, efficient service.

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Because work carried out to a high level

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all work completed as requested and vehicle returned in lovely condition.

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Everything was to my satisfaction

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Work done at price and time quoted with added, full rundown of cars health

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Great service by really good people

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Bmw the best all time

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Friendly and knowledgeable staff.

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Tasks completed on time.

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Everything was spot on

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Staff friendly, efficient & helpful

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Your collection and delivery staff were both very professional

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Every detail was addressed

Service

Both effeccient and thorough car was booked in for a recall was carried out in the time I was told car returned hoovered and washed plus health check good service

Service

The cars I've owned have largely been serviced at Ocean in Penryn/Falmouth & I've always been pleased with the service I've received.

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Prior to the service my details were taken, the work explained with a timescale estimate by the front desk.

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Tony was literally how customer service should be, just so helpful and nice, a real asset to your business.

Service

They said it would be within two days and it was.

Service

Monty explained in detail the invoice information when questioned.

Service

The staff are always very helpful and informative. I'm always impressed with the quality customer service and products.

Service

Recall done in 2 hrs but had to stand waiting in queue at reception for nearly 20 mins to let them know I was there for my appointment. Mainly due to only 2 staff on reception, both dealing with customers who took forever.

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Because I was completely satisfied.

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The service engineer was helpful and informative

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All sorted quickly

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Excellent diagnosis.

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The service was excellent.

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Friendly helpful staff aways when I've visited

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The professional service given to me by Ocean Falmouth Service department

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First class service

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Very helpful, kept me up to date with everything and held onto my car with no trouble until I could collect.

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Done in good time; details explained well and car cleaned.

Service

My car was looked after and even cleaned afterwards, great service at BMW Falmouth!

Service

They were able to see me straightaway, but couldn't find the answer to the problem without booking in for a longer visit and I was unable to do that. They were as helpful as they could be.

Service

The service team always go that extra step to ensure you are made welcome and valued as a customer.

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It was a recall for a safety reason. They did the job with no problems.

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Customer service was so good

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Completed all work as prescribed, professionally.

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Fixed the fault and provided me with a courtesy car.

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They did what they were supposed to do and on time.

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I would not come back if I was not satisfied

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Kept informed on the repair

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Fast and efficient staff

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Overall excellent service

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Friendly staff and the work carried out on the car was amazing.

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Excellent service

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Faultless. Service provided with complimentary clean inside and out.

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Everyone was extremely friendly and you were made to feel safe and welcome

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Great customer service

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Very satisfied, no problems at all, which is always the case when dealing with Falmouth, the best!!

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The car was returned on the date given when the problem was diagnosed.

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Gave me a very good deal on a service

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very prompt

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Everything as promised. Done on time, nice clean showroom, drinks available. Friendly staff.

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Al was done in one visit

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Staff were welcoming and helpful

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Quick efficient service

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I had warranty work done

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Very helpful and informative sales staff

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did what it said on the tin

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My car is always looked after, I love seeing the videos of the safety checks. Puts my mind at ease that everything is being checked.

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My car broke down and was taken in immediately and a courtesy car organised. Absolutely no disruption.

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Good service following breakdown/vehicle recovery and keeping me informed on both progress and completion date

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Not to fussy ,just the right amount of service

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Very satisfied.

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The person who dealt with me was brilliant

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Service completed as agreed

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Alfie always goes the extra mile to provide the best service. He answers all my questions and has great customer service skills. Monte is very helpful too!

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Service done to BMW spec, video gave clear record of inspection

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Alfie was great, very friendly and knowledgeable.

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Superb customer service

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Efficient work pleasantly handled by Alfie.

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Attentive service, informed of progress, friendly and helpful

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Fast , efficient

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Good service provided

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The did everything that they said they would, its a very friendly place

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Ocean Falmouth always a good welcome with a great atmosphere.

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Our service advisor Tony is awesome and has always been. Professional whilst personal and I always feel he is striving for my best interests as he understands my passion for my BMW's. The technician Carl who worked on my car did first rate work too.

Service

Very helpful and friendly staff that are quick and efficient at sorting whatever needs doing.However if having a curtesy car when booking seems tocause a delay so best to do without if possible.

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I was satisfied

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No issues, straight forward process with good coffee and bikes to drool over upstairs.

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RECALL NO PROBLEM FOUND

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Superb service and knowledgeable. Top notch

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Extremely efficient from the first phone call advising me of my imminent service to receiving a text message informing me the work had been carried out and my car was ready for collection.

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All sorted out with minimum of fuss and I was called about a query with my tyre which was easily sorted. Everything well done in these difficult COVID times

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Service guy was great, kept me informed of a small issue while my car was having work done, very easy to deal with.

Service

nice clean car when i got it back

Service

Everything was carefully explained and the whole process went smoothly

Sales

Very pleasant experience,nothing was to much trouble

Sales

Excellent help from staff

Sales

Slight issue with delivery date but Darren went out of his way to sort this.

Sales

We were dealt with politely and professionally at all times

Sales

Courteous attentive staff!

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They were able to accommodate to our needs and get the car delivered

Sales

Amazing would never use another dealer josh eas impeccable with great standards of customer service and well done to lee what a fantastic duo that made our experience easy.

Sales

The sales staff were very helpful and efficient.

Sales

The car was delivered on time and the delivery driver mark was excellent. I never visited your Bmw centre everything was done on line and phone calls but felt in safe hands everything though I was spending nearly £50k with your company ??

Sales

I couldn't fault them one bit. Despite the situation with Covid and it being a distance sale, everything went smooth from start to finish.

Sales

Despite the restrictions due to the pandemic, the experience was good

Sales

All aspects of the purchase of the new car and part exchange of my vehicle were handled in a friendly but professional manner. Date of delivery and the handover of my new car was very efficient.

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Friendly staff

Sales

Josh was superb, he kept me informed at every stage of the purchase. At the collection of the car he explained how it operated, providing driving information as my previous cars were manual. Josh was polite, courteous and friendly throughout.

Sales

Again first class throughout

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Salesman Josh was helpful and keen to make sure I was happy with everything

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Superb service from Matt Peck

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Smooth transaction despite covid

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Again Joshua Chaplin Kept me up to dated with every detail/ stage the car was at .

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Very prompt at arranging a test drive. Good feedback from Josh on build progress and prompt delivery. Very good response following a small issue with the car post collection. I would recommend this dealer to others following my experience.

Sales

This is the third car I have financed through yourselfs