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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They fixed it quickly.

Service

Very nice indeed, while the car was being serviced they provided a car and driver and took us into town. After a very pleasant harbourside lunch they collected us from the town and took us back to our finished washed car.

Service

They are simply the best dealership I have experienced. Having lived in London and 22 years in Germany I have experienced a wide spectrum of dealerships so when I say they sre the best I know what I an talking about.

Service

Because I am satisfied ?

Service

Never disappointed me since 1992.

Service

Job completed on time and the car handed back spotlessly clean.

Service

Good customer service and no problems with the work carried out

Service

Only fairly as I had to bring the car back today after you failed to complete the work last week

Service

I reported a slight knocking at the front. A lot of work has been carried out under warranty, but unfortunately the knocking noise is still there so I'll need to bring the car back in again.

Service

As previous comment.

Service

no issues

Service

Helpful and friendly staff that go the extra mile to make you feel really valued as a customer.

Service

..I was told about the car fault and that it should be ready Weds am after parts delivery. This became; Weds pm, then Thurs am, Thurs pm, then Fri pm, then 7-10 working days. It was then ready the next Tues...(I will continue this in the next box..)

Service

Straightforward, prompt and great informative comms

Service

The failing roof issue was resolved easily - but I worry that it should not have happened given that a switch was replaced a short while ago and I note that the hard top convertible has been abandoned so I suspect this will be an ongoing cost for me.

Service

Outstanding personalised service, informative and free coffee and biscuits.

Service

Always friendly and helpful.

Service

Always friendly, always professional. Nothing is too much bother.

Service

1st class

Service

Part of the service offered by Ocean is to 'wash and hoover the car'. This has never happened on any occasion I have left my car with them (current car and previous).

Service

Timely and efficient

Service

Always friendly good service, always helped me out

Service

Staff went the extra mile to deal with problems from another bmw dealership where I had bought my approved used vehicle from to resolve the issue.

Service

Very polite from the booking tibhaving the work done

Service

All staff involved very friendly and attentive. Facilities excellent.

Service

no service done yet

Service

Car booked in, plenty of coffee, then given temporary car loan.

Service

I have confidence that the service was completed satisfactorily, but on my journey home I discovered that I had to re-set several things - seat settings, automatic headlights and most importantly correct the tyre pressures.

Service

Overall a good quality of service from Ocean. Did have quite a wait when I dropped the car off in the morning but I can live with that!

Service

Happy with everything on this occasion. Job done quickly and efficiently.

Service

Because??

Service

Quick turnaround and nothing was to much trouble .

Service

Kept waiting in spite of agreed time of our arrival.

Service

A MOT advisory needing new calipers, disks and pads was booked in the following morning - a Saturday - and a loan car was provided for us to get home. Full marks especially to Andy Yeo.

Service

I was very well looked after.

Service

The car is serviced in an unfusy way.

Service

Only a short time to wait for my date, then booking in with Becky was quick and easy

Service

Excellent service from all at ocean

Service

The service manager was very helpful from my initial inquiry to handing back my car.

Service

Too Expensive

Service

Due to personal circumstances I was unable to visit the dealership to have my Gran Coupe serviced. As a result the dealership arranged for the car to be collected, serviced and returned. I do not feel I could have asked for a better service.

Service

The windscreen wash jets are no longer working properly

Service

As always, the service was friendly, comprehensive and professional. One criticism - the courtesy car was dirty on the outside and the inside.

Service

It was frustrating only finding out when I picked up my car that it had failed the MOT due to a tire issue. If this was done earlier in the day I wouldn't have had to leave my car for a week.

Service

Great service

Service

I had to press for the issue to be investigated. There was a lot of ambiguity in regards to warranty and what was covered etc. Car was not washed or cleaned after service.

Service

Very professional service

Service

Albeit a very helpful team, I did have to wait 20 minutes to be seen due to minimal amount of advisors available.

Service

Car is going better for an update.

Service

As above also alternative car given if needed. Great coffee, dog biscuits a bonus. Our family are always made welcome.

Service

Had to wait for the booking and also had to wait for the bill however the service was extremely well done

Service

I did not wish to give 5 stars but the survey will not accept anything less. How ridiculous is that????

Service

OCEAN ARE ALWAYS ON THE BALL AND MAKE US SO WELCOME IT IS ALWAYS A PLEASURE TO VISIT.

Service

Email reply from service department answered promptly with explanation of recall. Booking recall easy and on time All staff very pleasant and polite.

Service

Everything was as expected

Service

Service department not understanding customers instructions

Service

Only 4+ stars given as the part required for the original issue did not come (roof catch grommet, H&S checks by BMW?!) however the computer update was able to be done. All other aspects of service were good.

Service

there was a problem with my condenser and was told it could be 6 wks to get a replacement, one was foind in less than a week, the courtesy car was a pleasant substitute.

Service

All done correctly

Service

Everything carried out as discussed in an efficient and very helpful manner.

Service

Did the job

Service

Monty and Andy Yeo and Tony Jewell are all really helpful and have sorted out my car issues on many occasions

Service

Took my 420 in as a recall. Was offered a courtesy car. The courtesy car was handed over absolutely filthy! Covered in seagull poop. It was then washed. Car then had warning ?? on dash board. Service representative was dismissive. Tyre was low. ...

Service

The front parking sensor on the offside had not been put back in place. However I was able to do this myself so I didn't have to return to Ocean Falmouth to have this rectified.

Service

I was advised the car would be ready in 2 hours ie 12 noon. I eventually left bmw at 12.45. The representative at the front desk went to lunch just after 12 and there seemed to be no liason with him and his colleagues as to the availability of the ca

Service

The downgrade of two places arose as I assume from the recall replacement all my settings had been removed without advising me I found out upon my returnto London Also there was Not record of the work undertaken

Service

The Service Department was helpful as always. Special thanks to Monty for his advice and ongoing help.

Service

Just a health check so no service required

Service

I have I.B.S. and was kept waiting on the premises from 08.00hrs to 15.30hrs before being allocated a courtesy car whilst in the knowledge the car had to be kept in overnight for it to be re-programmed.

Service

As previously explained. Two very expensive hours charged for a simple job.

Service

Very helpful, just a bit later finishing than planned

Service

I went in with a strange problem or I thought it was. Monty at Falmouth knew exactly what was wrong & wouldn't let me drive the car away as he was worried it would break down on me. Arranged for someone to run me home & I picked car up the next day.

Service

it would have been a 10 but it's the waiting for the repairs

Service

I would have liked the engine bay to have been cleaned. Having driven 70 miles to Falmouth, I had to queue for 45 minutes for a service representative to be available.

Service

A question not completely answered

Service

Experienced no problems

Service

Good service

Service

Ocean Falmouth staff offer the very best in customer care and service.

Service

A lack of action on the work requested.

Service

Always helped when needed and answered every question when asked

Service

The service was good but my car came back washed and token effort to vacuum and clean the inside of the car, as they stated all cars get washed and valeted

Service

The service was dreadful and I have written a letter of complaint to the managing director.

Service

Just a true reflection they where very busy so we had a little longer than expected Wait

Service

Excellent service from Ocean BMW Falmouth

Sales

Very happy with the car at a reasonable price

Sales

The staff make it a very personal experience .

Sales

Nothing was to much trouble, great communication throughout

Sales

car delivered with wrong numberplate

Sales

The dealer was excellent.

Sales

excellent experience in both cases during purchase the whole process was gone though, all last minute details readdressed and all controls of the car gone through

Sales

Salesman was efficient and friendly. No concerns encountered.

Sales

Very efficient throughout.

Sales

Very satisfied.

Sales

I like dealing with Nick as he treats me with respect and values my custom.

Sales

I still have not taken delivery of my new car, as it is being withheld from release due to a recall. Local BMW centre has given me a demonstrator but no date as to when my car will be released !!! Not a good impression of BMW at present

Sales

The manager and sales staff are willing to go the extra mile to help the customer

Sales

Although I was required to nominate a back-up colour, it wasn't until 8 days after ordering the car that I was informed by BMW UK (by text) that I would get the back-up colour. That was disappointing!

Sales

The salesman, Nick communicated all the way through the car ordering and building and delivery process.