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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service done to BMW spec, video gave clear record of inspection

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Efficient work pleasantly handled by Alfie.

Service

Superb customer service

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Alfie was great, very friendly and knowledgeable.

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Attentive service, informed of progress, friendly and helpful

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Good service provided

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Fast , efficient

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The did everything that they said they would, its a very friendly place

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Ocean Falmouth always a good welcome with a great atmosphere.

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Our service advisor Tony is awesome and has always been. Professional whilst personal and I always feel he is striving for my best interests as he understands my passion for my BMW's. The technician Carl who worked on my car did first rate work too.

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Very helpful and friendly staff that are quick and efficient at sorting whatever needs doing.However if having a curtesy car when booking seems tocause a delay so best to do without if possible.

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I was satisfied

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No issues, straight forward process with good coffee and bikes to drool over upstairs.

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RECALL NO PROBLEM FOUND

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Superb service and knowledgeable. Top notch

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All sorted out with minimum of fuss and I was called about a query with my tyre which was easily sorted. Everything well done in these difficult COVID times

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Extremely efficient from the first phone call advising me of my imminent service to receiving a text message informing me the work had been carried out and my car was ready for collection.

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Service guy was great, kept me informed of a small issue while my car was having work done, very easy to deal with.

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nice clean car when i got it back

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Great customer service

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Ocean have looked after my car since new and know it well

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They kept me informed on everything that needed doing on my car, very friendly and reliable.

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Polite and efficient service

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Very helpful and felt very well organised during the COVID pandemic

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The service and safety check were carried out to my satisfaction and I was given the use of a courtesy car which bearing in mind the distance I live from Falmouth was a big plus. The staff in the service department were helpful and friendly.

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Courteous staff, excellent standards of work, trustworthy

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as above clean car at finish

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Nothing was to much trouble and all staffed helped

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Helpful on time

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Fast efficient charming service

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The customer experience provided by the service department was first class. Clear communication, full explanation of all work to be carried out what if any charges would I expect. All work carried out on time.

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Service staff professional and helpful

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Very friendly and efficient staff, wonderful clean and smart premises.

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First class customer attention

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Excellent customer service, workmanship without fault and booking/timing of service suited my needs.

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Couldnt fault the branch

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The service at Ocean BMW Falmouth was totally friendly and prompt. I was informed throughout the cars repairs.

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Met my expectations

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Excellent service as always and nothing to much trouble.

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Friendly and professional.

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Very satisfied overall, had one previous concern with my previous car handled by the service department but nothing bad ended on my side of it all.

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Car was collected and returned to me as arranged with minimum disruption

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Excellent customer service. Kept well informed during the day. Used collection/ delivery service which was excellent with a very pleasant driver. Masked, sanitised etc

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The car was collected from my home and I was telephoned about ten minutes before arrival.

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Service & car washed on return to garage.Service details explained clearly.

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Replacement car ready and quick handover

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Great experience

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Work completed to a high standard, efficient friendly service.

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Nothing really to say 5*

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Everything went very smoothly from the booking to having the device done.

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See above

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I left my car for service, everything had been done correctly and was ready and available on time.

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Very good friendly and efficient service. Friendly and welcoming staff.

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The team looking after servicing at Falmouth BMW are always friendly and helpful, they are pleasant to deal with and answer any questions honestly.

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Similar reasons as above.

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Good service

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See 1

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Excellent service and communication and extra care taken due to covid issues.

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I did receive a high level of service from Ocean.When I collected my car,the handover was really easy.I hope this has solved the problem.Thanks to Tony Jewell for his good work.

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They went out of their way to sort out problems and got me back on the road

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My vehicle was in for a recall and i mentioned that the battery was not charging. 'Not a problem' I was told. The vehicle was kept overnight, put on charge and, unfortunately, it was found to have a fault and was replaced. No fuss service.

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Job done quickly

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As above

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They kept their word on my warranty, were honest and forward with their findings and ultimately fixed my problem. Well mannered and gave a fab spec courtesy car.

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Very quick and friendly

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Courteous, helpful and professional service from all involved, you feel at ease and reassured that your vehicle will receive the best care to keep it running to a high standard as it was built to do.

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First class service as usual.

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Great service and friendly staff.

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Well looked after

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Good system from booking to completion especially considering Covid restrictions.

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Happy with what was delivered, but timescales were an issue. Ocean Falmouth are coping admirably with the current Covid restrictions, although a little wait to be served.

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The service was excellent

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Great explanation in video - breakdown on invoice etc.

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Everything went satisfactory and they brought the service forward to accommodate me

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Smooth transaction despite covid

Sales

Again Joshua Chaplin Kept me up to dated with every detail/ stage the car was at .

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Very prompt at arranging a test drive. Good feedback from Josh on build progress and prompt delivery. Very good response following a small issue with the car post collection. I would recommend this dealer to others following my experience.

Sales

This is the third car I have financed through yourselfs

Sales

very pleasant easy and process

Sales

professional service and detail to attention by Matthew Peck.

Sales

very warm and friendly

Sales

Despite being the new sales guy guinea pig everything went through smoothly and quickly

Sales

The ordering process was straight forward after having built the car online and forwarding the completed car to the sales department. I had a provisional date of delivery within a few weeks and plenty of feedback on the progress of the build.

Sales

Matthew was Great to deal with

Sales

Even in the middle of a pandemic everyone went out of the way to help.

Sales

I know it took longer to receive my car but I know it was beyond anyones control even though the sales team were very apologetic. It meant a lot to me that they kept me in the loop.