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WELCOME TO OCEAN FALMOUTH

Find out more about what we do and our team.

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Everyone extremely helpful and courteous

Service

Brilliant help with service personnel going well beyond what I expected of them. Thank you Ocean.

Service

Had a health check. No problem quick and efficient. Felt safe in the showroom.

Service

Car comes back perfect and clean

Service

All work done to a high standard

Service

Because I was looked after well,

Service

Friendly and efficient

Service

Always friendly and knowledgable. I always manage to book appointments that suit me. Great service.

Service

Content and timescale as specified

Service

what it says ,completely satisfied!

Service

Car was delivered back to me on time

Service

service completed without any issues

Service

Was kept informed

Service

It's so convenient to me and the welcome I receive with a smile is so inviting

Service

The work was done well and quickly, the service staff are friendly (usually), the process (COVID) worked very well - no problems there.

Service

Excellent surroundings with clear instruction regarding COVID and precise feedback on the service provided/

Service

Good communication,informed me when the car was ready for collection.

Service

No faults in service.

Service

Did what was needed and what I wanted to be done.

Service

The service assistant listened to what I had to say and took notes on everything I'd reported to pass onto the workshop. Subsequent correspondence made everything abundantly clear with nothing hidden at all.

Service

We have known Monty for many years and he always gives us a brilliant service

Service

Best in the West! Perfect performance as usual. Covid arrangements excellent, vehicle collection from home, serviced, MOT,d and retuned home squeaky clean!

Service

The car was returned in tip top condition and washed as an extra benefit !

Service

very satisfactory

Service

Sorted out problem which has rumbled on for 5 years free of charge

Service

Given easy to understand options and signed up for a service pack

Service

safety recall carried out efficiently

Service

It was all explained what had been done

Service

One simple problem that was sorted right away

Service

The service was completed as expected and a suspension fault diagnosed and fixed before I was aware of the issue.

Service

nick was great

Service

Great service as always, friendly, helpful, knowledgeable and treat you as a valued customer.

Service

Did what was asked, polite, friendly, but would only take card payment which was frustrating as cash was set aside to pay this bill.

Service

as far as i know all done as should be

Service

easy and efficient

Service

A smile came on my face the first time I drove the car after the service. It was a real experience to realise that the although not new was now even better than then.

Service

I had decided that I was not going to change my BMW for a while. Completely unexpectedly I took a call from Matthew. and in essence, he sold me the change. Really pleasant and helpful to deal with and, considering COVID, eased the overall process

Sales

From my first enquiry right through to handover of my new car, and under difficult circumstances, I received regular communication and excellent service all round, particularly from Josh Chaplin

Sales

It was easy because of the efficiency of the sales team .

Sales

We had an issue with ordering petrol however the sales team at ocean have been extremely helpful and guided us into a car that we love

Sales

No issues at all - handled really well and Matthew Peck was very helpful and responsive. Although there was a delay with the delivery I was given a fab car to drive around in, in the interim. Great customer service

Sales

Nick was very helpful in our purchase of car during lockdown and flexible with a collection time.

Sales

Very easy to make the initial contact and purchase of vehicle. Delivery of my vehicle was professional considering that we were under lockdown for COVID-19 at the time.

Sales

Kept informed from day one

Sales

The sales team at Ocean, weren't pushy like some dealerships. I felt they listened and really tried to provide what I required. Many thanks all at Ocean!

Sales

Always courteous, friendly and polite and kept up to date during manufacturing process and through to delivery. Always have received excellent service and help. Advice always forthcoming on concerns and any issues.

Sales

Always made to feel comfortable, never pressured.

Sales

Nick Martin looked after us through out, a very experienced polite kind friendly team member Nick kept us informed of every detail, Bret made sure we were happy between them they made me feel appreciated and put a smile on my face to remember, Thanks

Sales

Matthew kept me up to date throughout the process and the manager Steve also gave me regular calls to make sure everything was on track. Less than a week after walking in, I drove out with the car.

Sales

Showroom was impressive as was the car port when driving away the new car

Sales

Nick was helpful and knowledgeable during the whole process.

Sales

Expert sales person in Nick.He is very knowledgeable, professional in his approach and friendly. Excellentperson to do a deal with. He understood my needs, kept me informed re progress of the car during build, delivery to Ocean BMW and to me at home.

Sales

Very satisfied they were very professional and it was very quick

Sales

Very pleased with the service. Matthew was very attentive and came up with a car I love.

Sales

Very efficent kept me up to date with phone calls from start to finish. Very professionall.