OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
151 ratings and 84 comments received in the last 90 days.
04 July 2025
Everything was done that was expected, all on time.
24 June 2025
Easy and relaxed process
10 May 2025
Danielle talked me through the quite technical aspects of the car, explaining very clearly throughout the handover.
03 May 2025
Being 83 yrs old some of the new technology can appear baffling but Georgia was excellent at explaining everything very clearly. She was patient and a joy to deal with.
19 April 2025
Very good no issues. Again salesman was excellent.
12 July 2025
Great service always
10 July 2025
Received a call in good time letting me know the vehicle was ready earlier than expected, which was the best news. Car washed, which was a bonus.
09 July 2025
I would like to suggest that you consider treating your loyal customers with a little less contempt...or we'll just start looking at other brands.
06 July 2025
Really great aervice
05 July 2025
Na
04 July 2025
Great friendly people with good facilities. Excellent customer service.
04 July 2025
Found the video useful and the service manager Emily kept in touch and informed me as to what needed doing . Very pleasant and efficient.
02 July 2025
Vehicle health check video was very rushed and difficult to understand what the engineer was saying
30 June 2025
I feel reassured that BMW will take care of me and my vehicle throughout my ownership.
26 June 2025
As above , car fixed quickly but phone calls not returned.
06 July 2025
Danielle Addy helped me through the car buying experience and made it enjoyable